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Author Topic: DSL-2740R now won't give access to the internet!  (Read 11283 times)

lightmuncher

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DSL-2740R now won't give access to the internet!
« on: October 17, 2011, 04:33:22 AM »

I am at the end of my tether with this router.  Unfortunately if I have to send it back the company Kikatech who I bought it of are not a very good company for returns.  Wish I hadn't touched them at all!!  But I am here now and have to resolve the problems.  It has been constantly dropping my internet link for some while and it usually hasn't taken long before I got it back again.  Today it dropped the link and I can't gain access to the internet with it.  Fortunately I have an old router (not wireless) I quickly swapped to allow me access to my emails etc.  The light is constantly red and therefore telling me no access.  So if anyone has any ideas that will resolve my problems and I don't have to deal with Kikatech's poor return policy I would be grateful.  I have Win7 64bit and hoping that some nice person has the answer to my problems.  I need the wireless router as the laptop needs constant access to the internet.  I am on the main comp and the present router has only one link to it, so pretty poor really.  Counting on you guys  - thanks
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FurryNutz

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Re: DSL-2740R now won't give access to the internet!
« Reply #1 on: October 19, 2011, 02:10:35 PM »

Have you verified that your DSL signal is good with the ISP?
Ensure that any of your phone lines that are connected and host are filtered correctly along with the phones themselves if you have any analog phones connected?

Have you verified that your account information is entered correctly for the DSL acct into the 2740?
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lightmuncher

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Re: DSL-2740R now won't give access to the internet!
« Reply #2 on: October 19, 2011, 02:50:25 PM »

I have done all that and put the old wired router on.  The old wired router works constantly and doesn't breakup like this does.  I have done firmware updates, but it would only except the first one.  It rejected the others, obviously they are not required.  I changed all the ASDL cable links and they work fine, even the old ones as we use telephone lines to have broadband, it is not cable service.
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FurryNutz

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Re: DSL-2740R now won't give access to the internet!
« Reply #3 on: October 19, 2011, 02:52:06 PM »

What old router where you using? What is a DSL MODEM as well?

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lightmuncher

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Re: DSL-2740R now won't give access to the internet!
« Reply #4 on: October 19, 2011, 02:54:54 PM »

The old unit is Voyager 210 ADSL.  I had it the first time I went on broadband, but needed to have a wireless setup. It works extremely well and has never let me down.  When the old routers have packed up I get this one out.
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FurryNutz

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Re: DSL-2740R now won't give access to the internet!
« Reply #5 on: October 20, 2011, 07:04:08 AM »

When you are connected to the DSL modem, can you access it's web pages?
Is there a status option to see if the DSL modem is getting any IP addressing from the ISP?
Is there a log section of the router that has some info on what it's doing?
The logs might have some info.
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lightmuncher

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Re: DSL-2740R now won't give access to the internet!
« Reply #6 on: October 23, 2011, 02:00:59 AM »

Funny I can't see my reply from yesterday??  Sorry I haven't replied sooner, I live on 250mg of morphine a day and I am moving house as we have just sold.  I did copy logs,
Date/Time   Message

01/02/2000 00:21:08   WANIPConnection->GetGenericPortMappingEntry failed
01/02/2000 00:41:13   WANIPConnection->GetGenericPortMappingEntry failed
01/02/2000 01:01:18   WANIPConnection->GetGenericPortMappingEntry failed
01/02/2000 01:21:23   WANIPConnection->GetGenericPortMappingEntry failed
I lost the ones from yesterday as my clipboard has been cleaned out.  At present all seems okay
Test your Ethernet(1-4) Connection:   PASS
Test ADSL Synchronization:   PASS
Test the assigned IP address:    PASS
Ping ISP Default Gateway:    PASS
Ping Preferred DNS server:    PASS
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FurryNutz

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Re: DSL-2740R now won't give access to the internet!
« Reply #7 on: October 24, 2011, 09:56:39 AM »

Ok, Wonder if there is an issue with this port mapping entry failure.  ???

Keep us posted on this.
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lightmuncher

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Re: DSL-2740R now won't give access to the internet!
« Reply #8 on: October 26, 2011, 12:42:30 PM »

Sorry slow getting back.  It is hectic here.  How do I find out about that? I have had to abandon the D-Link and use the other.  Not a happy wife as she can't use the laptop and then she has to use the main computer when I am doing my work.  So frustration really as I need it sorted or I will have to get rid of it and buy a router that works properly.  I have tried to gain access to the logs again and it takes ages or just does link in.  Not a good router at all!!
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FurryNutz

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Re: DSL-2740R now won't give access to the internet!
« Reply #9 on: October 26, 2011, 02:53:28 PM »

Understand the frustrations man.

I've asked about some resources on this modem. This modem seems to be a pretty complicated modem for what it is. I'm going to ask you to see if you can happen to find a 2640 series modem at a store or online. These modems are more friendlier and easier to work with. I looked at the users guide for this 2704 and wow, some things in there I'm not familiar with.  I'll keep you posted on if I hear anything. In mean time, see about a 2640 modem and let me know what you find.

http://www.dlink.com/solutionFlashes/?type=1&rid=63
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FurryNutz

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Re: DSL-2740R now won't give access to the internet!
« Reply #10 on: October 28, 2011, 07:13:53 AM »

Just FYI, these 2700 series modems have not been marketed here in the U.S. and thus where these units are sold regionally, the customers are recommended to contact the regional Dlink support provider there. IMO these 2700 series units are fairly more advanced and are probably considered a higher end business class device and I would recommend the home user use a home or small business class modem. The 2600 series will do the job and is easier to use.
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lightmuncher

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Re: DSL-2740R now won't give access to the internet!
« Reply #11 on: October 29, 2011, 01:13:29 AM »

Thanks for your help.  It seems I shall have to dispense with the dam thing and get ones that works
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FurryNutz

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Re: DSL-2740R now won't give access to the internet!
« Reply #12 on: October 31, 2011, 10:36:41 AM »

Try one of the 2600 series modems. Keep us posted on what you get.
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