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The Graveyard - Products No Longer Supported => IP Cameras => DCS-2310L => Topic started by: Brian6962 on November 25, 2016, 07:04:51 PM

Title: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on November 25, 2016, 07:04:51 PM
I am running a DCS-2310L camera with a TP Link POE injector.  For some reason the camera runs flawlessly for several months but stops working consistently.   I have replaced it once and now the new camera is doing the same thing.  I have powercycled the camera,  updated the firmware, reset the camera (multiple times).    On the D-viewcam program,  I ran the diagnostics and it looks like the camera is over heating and restarting.   This camera also drops from the mydlink cloud.   I have 6 other cameras, which work fine, with the same TP-Link POE injector.   Any ideas?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on November 26, 2016, 06:03:31 AM
Have you swapped injectors?
Tried different network cable?
Where is this camera located? Does the 2310l log show the on board heater coming on?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on November 26, 2016, 10:53:20 AM
Does it work with out a Injector?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 03, 2016, 01:20:16 PM
Yes, I actually have checked different injectors, I just bought a new injector and the camera stayed connected for a day.  I have tried different cables, I have a cable tester, which says the cable is good.  It is located on the back of my house, under an eve with no direct sun or rain exposure.  I have a D-link Switch as the connection point in the house.  Yes, It looks like the heater has come on several times. 
I have not tried the actual power adapter, because there is no local power.  It does on the previous camera which I moved because of the same problem.  (It is now on the garage facing the house.)
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 03, 2016, 01:29:24 PM
Just a little clarification, I see the phrases "  SYSTEM SET HEATER OFF" & " SYSTEM SET HEATER HOLD" in the log several times a day. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 03, 2016, 03:12:38 PM
Just a little clarification, I see the phrases "  SYSTEM SET HEATER OFF" & " SYSTEM SET HEATER HOLD" in the log several times a day.

Yes - there is something of a heater device inside ..although I don't remember seeing anything special when I opened one up. lol

So it's very odd that this only happens on one of your outdoor cameras, and not the others.

I do see that in the log during winter time here, and when I put it in the freezer.


Which TP Link injector are you using exactly?

Do the heaters on the other cameras come on?

How long is the network cable from the TP Link injector ?  How long are the ones on the cameras without issue?

I've used  a TP-POE150S model before on a different camera, and it is 802.3af compliant.
Dlink only specifies:

Power
5 V DC, 1.2 A through external power adapter or PoE connection
External Power Adapter Input:100 to 240 V AC, 50/60 Hz
 
Max.Power Consumption
5.3 watts


My TP LInk says 15.4 W max.

edit: I'm talking about the sister camera, the 2330L which shares the same features as the 2310, except it does not have PoE.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 03, 2016, 06:43:15 PM
I just measured the cable I removed.  It is 36 feet + the 2 feet that go to the switch.  This camera has one of the shorter runs, I have 3 cameras at my office, which is a ranch style house.  Those cameras can easily be 30-50+ feet of cable.    Those run through the attic and down into the basement where the switch is.  I am using the TP-Link Gigabit Ethernet PoE Injector Adapter (TL-PoE150S) on all of the cameras and the same brand of Cat6 Ethernet cable.

I just checked the logs of 5 other cameras, including the old one, which is now powered by the power cord.  Only one of the PoE cameras has indications that the heat was on more than 5 times in the last 4+ days.  4 of the cameras had the Heat on once.   We have had temps in the 30's and 40's. 

Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 03, 2016, 07:44:14 PM
Sorry, I'm out of ideas on this one.  :-\

Any reason why you didn't buy a PoE switch instead of all the TP Link adapters? (I don't think that would solve your problem though).



Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 04, 2016, 08:03:09 AM
It is interesting to note that, I brought this camera into the house yesterday at 3:00 p.m.  I am using the same PoE, but different cable from the PoE injector to the camera, and the camera has remained online.   I know the outdoor cable tests as good, so, I'm not sure what's going on......     The other camera was having problems in the warm summer months, so, I am not sure if it's the heater, or not.     My next guess could be the port on the D-Link switch.   

I did not use a PoE switch, because I already had enough Linksys switches, so I figured the PoE injectors were the cheaper options.   I almost bought a D-Link PoE switch, just to try it, but I guessed that would not resolve the problem.   

Thanks for your help!!  If you think of anything else, please let me know. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 04, 2016, 08:18:41 AM
The heater shouldn't come on in the summer.

I wonder if PoE can fail at lower temps?  Put the camera in your fridge and see if the heater turns on? (Mind didn't after 10 minutes, so I put it in the freezer and it did). I was using world and power adapter on my 2330l.  Maybe try that to eliminate the PoE if it goes offline again?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 04, 2016, 08:33:15 AM
I will try that. 

(The other camera kept disconnecting in the summer months, so my guess is that the heater isn't the problem.)

What is a world and power adapter?  (or, was that a misspelling?)
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 04, 2016, 10:46:51 AM
WORLD=wireless.

swype keyboard on phone gets me again. :(
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 05, 2016, 11:28:25 AM
A quick update, I set up my camera in my garage for a few hours yesterday (40 degrees) with no problems.  At 4 p.m. I moved it to my freezer.   As of 1:25 p.m. today, it is still connected.   The log reported "Set Heater to Off", only during the initial log in.  Everything has been stable since.  It is plugged into the same network switch, but not the same port.  (I am thinking the port is the cause of the problem.)  I have a different, non PoE camera plugged into that port with no issues.   
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 13, 2016, 05:50:22 PM
I have not resolved the problem.   It all worked fine in the freezer.   But it still does not work outside, even though the setup is exactly the same cable.  I just fed the cable outside and plugged the camera back into it.   

So, if anyone else has an idea, please let me know.   

Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 13, 2016, 07:16:56 PM

Are you are using the ethernet plug cover?  Or did you rig up something else?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 13, 2016, 07:32:56 PM
Yes, I did.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 13, 2016, 10:18:16 PM
Yeah I'm out of ideas at this point...

Other than swapping working cams w/ this one and observing further results...

It sounds like something is going on with this area for whatever reason...

Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 14, 2016, 08:56:50 AM
That's what I think I am going to do......   
This time, I'll buy the service plan with my new camera! 

I wonder if  a near by motion sensor light or gutter heating cable would influence the camera, even though it is hard wired?   

Oh, no, I see another one of my cameras is acting up, now.  The one that was in this problem area!


If I figure out the problem, I'll post it, just so you know.   Thanks for your help!! 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 18, 2016, 02:04:32 PM
Still no success, the camera failed outside.  It only works in the house.  So, I sent in a request for service/replacement.
Another camera is doing the same thing at my office. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on December 19, 2016, 07:07:19 AM
You might phone connect D-Link support and ask for higher level escalated support and see if you an talk to someone about this issue. seems like the cameras are not working well out side however they do inside a building.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 19, 2016, 08:26:51 AM
I know this will sound bad.  But, compared to the last time I spoke with them, you guys are smarter!   I am going to return this camera under the warranty, along with another one, or two. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on December 19, 2016, 08:28:58 AM
Let us know if the same thing happens with the newer units...
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 19, 2016, 08:36:40 AM
I will.  This camera, is only 4 months old, it replaced the 1st problem camera.   I have 7 of these cameras set up with the same PoE injector, network switches, and network, at two locations (I shoot a signal to my office, from my house) and I am getting close to a 50% failure rate!   I have 21 other D-Link cameras which are working ok.  I also have a DCS-942L (an indoor camera) with similar problems. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 24, 2017, 07:15:31 AM
Any status on this?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on January 24, 2017, 07:26:43 AM
Yes, I sent it back for replacement.  They sent me a refurbished unit that was worse!!!   Now, I am waiting for another replacement. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 24, 2017, 07:29:50 AM
Can you test the 2310L with out using a POE injector to see if you find a difference in behavior?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on January 24, 2017, 08:11:18 AM
I tried with and without the PoE injector.  No success either way.  This was in the comfort of my house.

I have an older camera with the same problem, but it works with the power supply, until the temperature goes below 20 degrees, then it stops working, until I restart it.  This one is past the warranty period, so I can't return it.   :( 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 24, 2017, 08:33:32 AM
Let us know how the next replacement goes. This may need some higher level support.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on January 24, 2017, 08:47:39 AM
I will. 

I talked to tech support each time I have a problem.  No one says this is a common problem with this camera.  But I've had 4 out of 7 cameras with problems!  None of my other models have had problems. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 24, 2017, 08:54:36 AM
There a case number for this?

Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on January 24, 2017, 09:25:02 AM
For the current return there is. Case ID: C6964697   Though I have mentioned multiple cameras, they just apologize but don't ask for serial numbers or other information. 

Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 24, 2017, 09:28:01 AM
I'll see if I can get any additional information on this.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on January 24, 2017, 09:29:00 AM
Thanks!
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on January 24, 2017, 09:40:32 AM
This is the Case ID: C6954574 for the camera I purchased and sent back.  The last case ID was for the defective replacement.  (If that helps)
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 24, 2017, 09:45:11 AM
Ok, let us know how the next one does. Any other details about it's operation will be helpful. Date started and how it's configured and what was going on if and when it fails. Also FW version it came loaded with and if you do any updates. There is v1.08 available currently.

Been no body else with this issue so not sure if it's a HW issue or a environment or configuration problem. I would presume D-Link would need to try and reproduce in there labs.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on January 24, 2017, 09:59:41 AM
Did you review the past discussion I had with this issue in this thread?   

They are primarily configured with the Automatic Set-up utility and I was using the TP Link PoE injector.  Now, I am using a D-Link PoE Switch.   I live in the Chicago area, which is not extreme weather.  The cameras are in the shade and protected from the elements, rain, snow, etc.  I am using D-View Cam and the D-Link cloud to view them.   I am using a SanDisk Memory card 32mb in each camera, also.   

Anything else you can think of? 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 24, 2017, 10:02:20 AM
Let us know how the replacement one does and if it fails, what is going on when it does and all the conditions. I have passed this onto D-link for review as well.
I hope we can figure this out.  :o
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 12, 2017, 12:13:18 PM
Hi, Just to follow-up with your January post......   My replacement camera works well.  I have had no issues with it.   :)  Unfortunately, one of my other cameras has failed.  It is doing the same thing, going on and off line.  I am using a D-Link PoE switch and switched to a PoE injector, with no improvement.  I have reset the camera several times.   Unfortunately, it is past warranty.   :( 

Thanks for you past help.
Brian
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on December 12, 2017, 12:49:56 PM
Doe the camera work on it's own power adapter with out any PoE connections?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 12, 2017, 12:56:52 PM
One of my cameras, the first one that I had a problem with, does.  (Coincidentally, I just re-set it.  I noticed it was off line on my D-Cam Viewer.)  It was no longer in warranty.   I have not yet disconnected the camera, which I am currently having trouble with.  I purchased PoE cameras because they are no where close to an outlet.    As soon as I swap it out, I will check.  (Fortunately, D-Link has these on sale for $99.) 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on December 12, 2017, 12:58:53 PM
Ya, just seeing of this is a PoE issue or a camera HW issue. Kinda hoping that the power adapter may work however you'll find out.  ::)

Wondering if the PoE is somehow degrading the HW on the camera.  ???

Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 12, 2017, 01:14:39 PM
I hope not.  That's why I bought the D-Link PoE switch, instead of using the TP Link injector.  I'll check the camera and let you know.   :)
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on December 12, 2017, 01:33:31 PM
Possible some issues coming from TP-Link injector too.  ::)
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 14, 2017, 10:24:46 AM
Well, this camera was connected to the D-link PoE Switch.  DGS-1100-D8P for most of the time.  I tried the TP-Link as an alternative, after having problems. 

I brought my camera into the house and tried the TP-link and it worked fine, inside at 65+ degrees.  Then I took it outside again and it did not work with the injector but DID work with the original power supply .  The temperature started in the mid 30's and the camera started having problems when the temperature dropped overnight.  So, it seems to be related to the heater.  The log for the camera is below:  I have the camera reboot at midnight every night. 


I have purchased 10 of these cameras and have had problems with at least 3 of them.   I have had to reset the other one with the original power supply again, today, as well. 

Here's the log:
5. 2017-12-14 11:54:19 admin FROM 192.168.1.66 LOGIN OK
6. 2017-12-14 11:48:48 SYSTEM SET HEATER OFF
7. 2017-12-14 11:47:15 admin FROM 192.168.1.31 LOGIN OK
8. 2017-12-14 11:47:01 SYSTEM SET IR LIGHT OFF
9. 2017-12-14 11:47:01 IP CAMERA ACQUIRE DHCP IP 192.168.1.158
10. 2017-12-14 11:46:57 SYSTEM SET HEATER HOLD
11. 2017-12-14 11:46:47 SYSTEM SET IR LIGHT ON
12. 2017-12-14 11:46:47 SYSTEM BOOTING
13. 2017-12-14 07:49:21 SYSTEM SET HEATER OFF
14. 2017-12-14 07:41:13 SYSTEM SET HEATER HOLD
15. 2017-12-14 07:41:07 SYSTEM SET HEATER HOLD
16. 2017-12-14 07:21:35 SYSTEM SET HEATER OFF
17. 2017-12-14 07:12:27 SYSTEM SET HEATER HOLD
18. 2017-12-14 07:12:21 SYSTEM SET HEATER HOLD
19. 2017-12-14 06:59:32 SYSTEM SET IR LIGHT OFF
20. 2017-12-14 00:01:25 SYSTEM SET HEATER OFF
 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on December 14, 2017, 11:20:17 AM
Seen some heater issues with other users and some other models a while back. I presume something is the heater code or something is failing. Wondering if the heater or what ever keeps the camera warm is actually failing at colder temps after a period of time.

How long have you had these cameras? How many winters have they gone thru?
"Operating Temperature
-13 to 122 F (-25 to 50 C)"

Something you might start to swap around and see if problems follow.
Sounds like this one camera is ok with it's own power adapter. PoE seems to be odd though.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 14, 2017, 12:51:39 PM
This will be only the second winter with this camera.  I have been using these cameras for several years, altogether.   I have cameras at my home and office, which is a block away.  They are all part of the same network.  All of the cameras at each location are plugged into D-Link PoE switches.  One camera was still withing the 1 year warranty, every other camera was just outside of the year.  The actual outdoor temps were well withing the operating range.   

It's frustrating because I don't want to keep investing in cameras that are not going to last very long.   I am experiencing a 30% failure rate.   I only want PoE cameras, as they are easier to install without local power. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 31, 2017, 07:16:38 AM
Is there any way to disable the internal heater?  Since this is apparently the problem with all of my failed cameras.   I am now experiencing the same problems with a different camera (same model).  Is there a way to disconnect it or re-write the code to disable it.   Preferable code as I cannot reach some of the cameras without a ladder and there's snow on the ground. 

Our overnight temperature got down to -2 degrees last night.    My indoor cameras seem to work better outside than these cameras, in the same locations.   

Thanks.  Happy New Year. 

Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on December 31, 2017, 11:35:46 AM
Might crack one open and see. Not sure if there is any thing you can do. Let us know if you find out anything.
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 31, 2017, 01:38:15 PM
I will, when I do.  They are past warranty, so, I'm not losing anything.   

Any other recommendations for PoE D-Link Cameras, which will be more reliaable outside?  I think I am going to return the 2 new ones I purchased.  They were $100/each through the D-link store, but it's not worth the hassle to go through this on a regular basis. 
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 31, 2017, 02:44:20 PM
Is there any way to disable the internal heater?  Since this is apparently the problem with all of my failed cameras.   I am now experiencing the same problems with a different camera (same model).  Is there a way to disconnect it or re-write the code to disable it.   Preferable code as I cannot reach some of the cameras without a ladder and there's snow on the ground. 

Our overnight temperature got down to -2 degrees last night.    My indoor cameras seem to work better outside than these cameras, in the same locations.   

Thanks.  Happy New Year.

The inside of a 2330L. Could it be Y2? 

You should be missing  con1 (WiFi).   I only opened it up to try to clean the sensor, ir cut filter. I wasn't looking for a heater.

(https://s10.postimg.org/5zmnn88yh/20161124_181908.jpg)

(https://s10.postimg.org/9vzzj8ot5/20161124_180509.jpg)

(https://s10.postimg.org/jtb0cb44p/20161124_180506.jpg)
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: Brian6962 on December 31, 2017, 02:53:52 PM
I don't know, maybe!?
Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: RYAT3 on December 31, 2017, 03:16:33 PM
I don't know, maybe!?

Maybe one of those FLIR temp readers - put the camera in the freezer, heater should kick on, find it, compare to when it is off and cold.


Searching the internet for camera heaters from other manufacturers, turns up a bunch of different looking parts.  None of which I can really compare to the images.

The red and black twisted wires look like they are for the mic.


Title: Re: DCS-2310L with TP Link gigabit ethernet POE injector p r oblems
Post by: FurryNutz on January 02, 2018, 01:09:16 PM
If you get one cracked open, please post pictures if what you see inside.