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The Graveyard - Products No Longer Supported => Routers => DIR-890L => Topic started by: abacabb on November 24, 2016, 07:33:59 PM

Title: Phone disconnects then reconnects constantly after firmware upgrade
Post by: abacabb on November 24, 2016, 07:33:59 PM
I upgraded my router to the most recent firmware and have noticed since my Galaxy 7 constantly disconnects then immediately reconnects. I'm not sure if it's switching between 2.4 and 5ghz, but I loses connection to the internet dusing this. Is this normal?  My laptop isn't 5ghe capable and doesn't seem to disconnect like this.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 25, 2016, 09:03:56 AM
Is this v1.11?
Was a factory reset performed before manually uploading the FW file then factory reset then set up from scratch?

Is SC enabled?
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: abacabb on November 25, 2016, 09:05:39 AM
It's v.1.10. SC is enabled. I down graded to v1.09 after my post and it hasn't done it since, with SC enabled still.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 25, 2016, 09:10:41 AM
There is a known issue w v1.10. Can you try v1.11 and see if it does the same thing?
http://forums.dlink.com/index.php?topic=65885.0 (http://forums.dlink.com/index.php?topic=65885.0)

Is the S7 the only device experiencing this?

Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: abacabb on November 25, 2016, 12:35:17 PM
My ps4 pro also is doing it, which is what pushed me to look into this. I thought maybe it's my pbone. The ps4 pro does do 5ghz, so it's possible this is happening when switching between 2.4 and 5. It doesn't happen with my laptop which the WiFi adapter is only capable of 2.4ghz.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 25, 2016, 12:41:03 PM
There is a known issue w v1.10. Can you try v1.11 and see if it does the same thing?
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: abacabb on November 25, 2016, 01:15:30 PM
I'll give it a shot. It said I was on the newest version when I was on 1.10. Do I need to install 1.11 manually? Is it located on the 890l firmware page?
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 25, 2016, 01:17:45 PM
please follow the FW update process to manually install v1.11...
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 25, 2016, 01:50:26 PM
Located here:
http://forums.dlink.com/index.php?topic=65885.0 (http://forums.dlink.com/index.php?topic=65885.0)
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: abacabb on November 25, 2016, 02:54:06 PM
Excellent. I'll give it a shot.  Thank you.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 25, 2016, 02:54:46 PM
Let us know how it goes.  ;)
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: b17gsr on November 26, 2016, 01:49:01 PM
I'm having the same issue with V1.11 and SC.  I installed via IE, did the reset and everyone in the home use is mad at me. Seriously thinking of going back to v1.09.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 26, 2016, 02:05:19 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)



Internet Service Provider and Modem Configurations

What do you actually see with v1.11 loaded?
What Phone Mfr do you have?
What OS is currently loaded on the phone(s)?
Any other devices experiencing the same issue with v1.11? What are they and MFr?

Any other wifi neighbors near by?
Link> Use a WiFi Scanner (http://forums.dlink.com/index.php?topic=48327.0) to find out. How many?
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: b17gsr on November 26, 2016, 05:15:01 PM
Canada
Eastlink, Arris Gateway

Not sure what you mean by what do I see. Top of screen says firmware version 1.11 hardware A1.
We have 6 different iPhones running iOS 10.1.1, and 5 iPads.
Our Harmony hub is acting up as well
All other devices are hard wired.

Everything was stable with 1.09 and the kids could connect while being 4 houses away. Now we loose connection (phones change to data, have to manually go back and activate wifi and it usually drops within minutes) when we're in a different room than the router.

There are two other nearby wifi networks. Same that I've been seeing for months.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 27, 2016, 11:52:33 AM
What is the model of the Arris Gateway?

What channels are they using?
Try disabling SC then manually set up each radio. Avoid what the neighboring wifi is using. Best channesl on 2.4Ghz is 1, 6 or 11.



Canada
Eastlink, Arris Gateway

Not sure what you mean by what do I see. Top of screen says firmware version 1.11 hardware A1.
We have 6 different iPhones running iOS 10.1.1, and 5 iPads.
Our Harmony hub is acting up as well
All other devices are hard wired.

Everything was stable with 1.09 and the kids could connect while being 4 houses away. Now we loose connection (phones change to data, have to manually go back and activate wifi and it usually drops within minutes) when we're in a different room than the router.

There are two other nearby wifi networks. Same that I've been seeing for months.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: b17gsr on November 27, 2016, 04:34:05 PM
Our Arris gateway has the wifi turned off. The model is DCX3635-W.

By going back to firmware V1.09, everything works fine without changing any other settings.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on November 28, 2016, 06:45:40 AM
Hope this works out for you. Let us know.

Excellent. I'll give it a shot.  Thank you.
Title: Re: Phone disconnects then reconnects constantly after firmware upgrade
Post by: FurryNutz on December 11, 2016, 11:27:03 AM
FYI: v1.10 B07 Beta from Canada
http://forums.dlink.com/index.php?topic=66025.0 (http://forums.dlink.com/index.php?topic=66025.0)