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D-Link Connected Home => DSP-W215 => Topic started by: saemar68 on November 04, 2015, 12:23:42 AM

Title: App or Device fault
Post by: saemar68 on November 04, 2015, 12:23:42 AM
Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks
Title: Re: App or Device fault
Post by: FurryNutz on November 04, 2015, 07:02:46 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email or FB> https://www.facebook.com/mydlink?fref=ts.
Let us know how it goes please.
Title: Re: App or Device fault
Post by: saemar68 on November 05, 2015, 02:57:52 AM
No answer in Facebook...
I have REposted my question yesterday. I'm still waiting for an answer (this answer) posted 1 month ago !!!!

No customer satisfaction in my case.
Title: Re: App or Device fault
Post by: FurryNutz on November 05, 2015, 09:53:43 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email or FB
Title: Re: App or Device fault
Post by: happyMethod on December 09, 2015, 01:26:50 PM
Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks

Did you resolve the problem?
Just bought one device and I have the exact same problem.
Do I have to return the junk?
Title: Re: App or Device fault
Post by: FurryNutz on December 09, 2015, 02:03:08 PM
What Region are you located?

What mobile device do you have and what OS version is currently on the device?

Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks

Did you resolve the problem?
Just bought one device and I have the exact same problem.
Do I have to return the junk?
Title: Re: App or Device fault
Post by: happyMethod on December 09, 2015, 02:30:41 PM
Sweden.
Phone: Samsung Galaxy grand 2
OS: Android 4.3

Just tried with my tablet which is a Samsung Galaxy Tab S with Android 5.0.2 and it works.

Edit: Now when the device was added from the tablet it shows up and works on the phone.

What Region are you located?

What mobile device do you have and what OS version is currently on the device?

Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks

Did you resolve the problem?
Just bought one device and I have the exact same problem.
Do I have to return the junk?
Title: Re: App or Device fault
Post by: FurryNutz on December 09, 2015, 03:49:53 PM
Possible issue with the Galaxy Grand 2 then on initial setup?