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Exo - D-Link Smart Mesh => DIR-1360-US => Topic started by: Tanquen on January 16, 2020, 09:07:53 PM

Title: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 16, 2020, 09:07:53 PM
My DIR-655 died when I tied to change a setting and save it. Will not start up just a blinking blue light. Tried the reset and even held it before powering. The lights never change.

I have a DIR-882 that works as it should.

The DIR-1360 seems to lose the connection with ease and then gets stuck in connected, no internet. Would the DIR-1960 or greater do better?

I upgraded the firmware to 1.03.

Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 16, 2020, 10:26:28 PM
I tried resetting it as it’s had a firmware update but it is still very squirrely.

Even the LAN connection to the PC had the internet drop out.
I looked at the internet settings and it said it was disconnected. I clicked the renew IP address and it all came back for the PC but kicked the phone off.

The phone takes like over a minute to connect now and its even slow to show the saved WiFi network.
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 17, 2020, 06:09:22 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=49573.0)


Sounds like the 1360 maybe faulty and needs to be replaced.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 17, 2020, 07:40:04 AM
I'm in the US. I got it off Amazon yesterday.

What about signal strength is it unusual that it has less coverage than the 600 or 800 series? If I send it back is there a better one in the mesh router line I should look at?
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 17, 2020, 07:51:39 AM
Use the following browsers only: Internet Explorer or Fire Fox. Apple Product users, please use Safari or FF. Chrome and other browsers may cause the FW download to become corrupt or may improperly handle the data causing the router to be come bricked.

Wow! No chrome support, should I reinstall the firmware?
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 17, 2020, 07:58:46 AM
Yes. I never use Chrome for any FW updates ever. Can't be trusted.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 17, 2020, 03:00:49 PM
What about signal strength is it unusual that it has less coverage than the 600 or 800 series? If I send it back is there a better one in the mesh router line I should look at?
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 17, 2020, 03:02:05 PM
Try one of the COVR 3902, 1302 or 2202 systems.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 17, 2020, 06:29:54 PM
I had looked at those but thought they were older models. Is there anything other than that the 3902 comes with a mesh extender?  Thanks for the help.
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 18, 2020, 12:42:51 PM
The 1302 and 2202 are only about a year old. The 3902 is the oldest, it's about 2-3 now.  ::) It's matured and works well.

I like the 1302 system, however doesn't work well with 1st gen NEST controllers. Other than this, it's pretty good. The 2202 is ok however I've found a couple of bugs in recent FW. Hoping D-Link will correct them and the 2202 will be good too.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 18, 2020, 04:11:18 PM
I didn’t get the DIR-882 that long ago and it was meant to replace the now dead DIR-655. When the DIR-655 died I thought one of the new mesh routers would be a good idea.

You mentioned Nest. The thermostat disconnects from the DIR-882 from time to time but other than that it seems ok.

The DIR-1360 has settled a bit but it had lots of odd stuff going on with the WAN setting just disappearing (just once thus far) and still my Pixel 4 and other wireless stuff just don’t seem to like it. When I restart the phone all the other Wi-Fi networks in the area show up right away but the DIR-1360 network takes like a minute to show up and then the phone will show a connection and then it will go away and then connect again, then it seems to stick. With the DIR-882 turned on the phone would keep connecting to it, so I turned it off and then the phone would connect to the Xfinity neighborhood Wi-Fi so I “forgot” it on the phone and then the phone would connect to the Nest Hub. Each time I was forcing it to connect to the new DIR-1360 Wi-Fi network. It would for a bit and then it would connect to like anything else it could. ???

On top of all this I see that the DIR-1360 is the only one of the new EXO that can have a guest network. Is that right or is the online compare messed up? They do seem to keep removing stuff. The DIR-882 lets you disable connection by setting a schedule on the clients page I think but the DIR-1360 don’t seem to have any way to do this.

Maybe D-Link it not a good match for Nest/Google devices? Though the LG TV also don’t seem like it. :(
Not sure if I have a bum unit or if a firmware will fix it someday.

My guess is that I’ll have the same issues with any of the new EXO Mesh routers.

So do I :
Just keep the DIR-882 and forget about the mesh stuff for now.
Try a DIR-1960, DIR-2660 or DIR-3060 and see if they behave better.
Try the COVR-3902 with the matured firmware.
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 18, 2020, 04:18:03 PM
I have a 882 as well. WIFi is good on it. You could add a DAP to help add wifi coverage.

I have a 2660 and 2680 and they do pretty good for wifi as well. However I have a NetGear Orbi wifi mesh system which I use in AP mode behind my D-Link routers most of the time. No experience with the 3060.

I've loaned out my COVR3902 and have never had complaints about it. People like that one. I wish we could get access to a 2nd extender though.  :-\
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 18, 2020, 06:12:02 PM
The DAPs seem odd to me. They have to be in range of the router and you have to have another one or two (can they use Smart Connect?) Wi-Fi network names? The DAP-1860 is $150, wouldn’t you be better off with another DIR-882 for $127? The mesh extenders can use the same SSID and link from the Ethernet port so it can be out of range of the router???

They never made extra extenders for the COVR3902? That is too bad. I don't think I'd need more than one. Even if you could get one from another kit and sell off the router, would the second extender even work?
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 19, 2020, 10:24:09 AM
You wouldn't have a need for a 2nd DIR-882. Only works in AP or router mode. Not a extender.

For odd reasons, USA wasn't allowed access to 2nd extenders for the 3902. While Canada and other regions had access to additional extenders which do work.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 20, 2020, 07:38:56 AM
“You wouldn't have a need for a 2nd DIR-882. Only works in AP or router mode. Not an extender.”
But with a DAP extender you would have another Wi-Fi network name to connect to on that side of the house or whatever anyway. If they cost just as much or more why not just use another AP/Router, probably be a little fast more stable? Maybe if you don’t have Ethernet access in the area?

For odd reasons? Were they afraid of people blasting their neighbors? Somehow everyone’s Wi-Fi around me is almost as strong as my router inside the house. :)
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 20, 2020, 01:15:12 PM
No, DAPs if running in extender mode would be only broadcasting the same SSID name, not a different one.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 25, 2020, 07:09:19 AM
No, DAPs if running in extender mode would be only broadcasting the same SSID name, not a different one.

Good to know, I thought that was one of the benefits of the new mesh routers.

I went ahead and moved everything over to the DIR-882 and most everything seems to work, the phone and everything connect much better quicker for sure but the Nest protects don't seem to like it. They were on the DIR-655 until it died. Doing some googling it looks like the Nest protects don't support the smart network having the 2.4 and 5 GHz with the same SSID. Does that sound correct? I have to disable that and have two SSIDs?
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 25, 2020, 12:17:25 PM
My 1st and 3rd gen NEST controllers work just find with Smart Connect enabled. Thought I have been using same SSID name and PW when I happen to change routers.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 25, 2020, 09:54:49 PM
What is a NEST controller a Nest Thermostat? I have 2 newer ones and they seem to be ok. It's just the Nest Protects that I can get to connect but they then can not finish their once a day connection.

I'd try a reserve IP but they never show up on the Connected Clients page.

Device priority (Quality of Service) also I can't as they are never on the Connected Clients page.

They say to disable Beamforming but I don't see that option.

I guess I'll disable the Smart Connect and see if that helps. Not sure why if it connects to the 2.4Ghz network only but their guide says:

2.4GHz and 5GHz network names
If you’re using a dual band router with both 2.4GHz and 5GHz bands, make sure they have different names. Nest Protect cannot connect to a 5GHz network and may not be able to tell your networks apart.

Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 26, 2020, 10:51:43 AM
What is a NEST controller a Nest Thermostat?
I have 2 newer ones and they seem to be ok. It's just the Nest Protects that I can get to connect but they then can not finish their once a day connection. I have a 1st gen and 3rd gen thermostats.

I'd try a reserve IP but they never show up on the Connected Clients page.

Device priority (Quality of Service) also I can't as they are never on the Connected Clients page.

They say to disable Beamforming but I don't see that option.
Users can't disable beamforming.

I guess I'll disable the Smart Connect and see if that helps. Not sure why if it connects to the 2.4Ghz network only but their guide says:

2.4GHz and 5GHz network names
If you’re using a dual band router with both 2.4GHz and 5GHz bands, make sure they have different names. Nest Protect cannot connect to a 5GHz network and may not be able to tell your networks apart.
Most IoT devcies are only 2.4Ghz and will never see 5Ghz. So if Smart connect is enabled, then they will only see the 2.4Ghz wifi signal. It's when it comes to the setup software or the IoT app that gets confused due to the fact that the setup device, i.e. phone or pad CAN see and do use 5Ghz while the app doesn't support 2.4Ghz, even if the setup device is connected to the 5Ghz, the app software wants the setup phone or pad to be on 2.4Ghz. This is a limiation of the mfrs setup software. They fail to realize that the 2.4Ghz and 5Ghz radios are on the SAME NETWORK.  ::)

Let us know if disabling SC helps get them connected, once connected you can re-enable SC and see if they remain connected. They should if you keep the same SSID name and PW.
Title: Re: Weak and lots of connected, no internet. :(
Post by: Tanquen on January 30, 2020, 06:31:29 PM
The initial connection works, it's the daily check in that fails. I disabled the smart connect and all is well. Not sure why but something to do with the way the Protects trys to low power (?) check in. Nest says that them may get confused and it looks like they do. :(
Title: Re: Weak and lots of connected, no internet. :(
Post by: FurryNutz on January 30, 2020, 07:35:29 PM
Something to inform D-Link about. I know D-Links COVR-1203 system doesn't like NEST controllers (1st gen) where there COVR-3902 is fine with them. However the chip sets used between the two are different I believe. I informed D-Link about the problems with the 1203. Didn't get much traction. Maybe adding your problem may result in something.