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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-340L => Topic started by: numberfive on April 15, 2019, 07:46:55 AM

Title: DNS -340L Freeze issue.
Post by: numberfive on April 15, 2019, 07:46:55 AM
Hello there.

I have a DLink DNS-340L running as a backup repository (or I wish I had).
Problem is the NAS keep randomly freezing.
It stops responding to pings. Only way to get it back on (for a few more minutes, before it freezes again) is to remove the power and reconnect it again.

The NAS is running on the latest firmware (1.08), HHD Hibernation is DISABLED.

Tried a different power adapter, same problem.

Running with 2 WD40EFRX WesternDigital Red hard drives (supposedly supported drives), RAID 1.

Need solutions..
Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 15, 2019, 08:08:19 AM
Has a factory reset been performed and setup from scratch yet? This won't harm the data on the drives.

Is the temperature warm or hot of the DNS unit?
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 15, 2019, 08:38:29 AM
Hello there.

Last I checked before losing connection the NAS temperature was around 116 F.

No, a RESET was not performed, but I'll try now.

EDIT:

OK, factory reset done..
Sending some PINGs to the NAS now.. I'll keep you informed if or when it fails...
Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 15, 2019, 09:57:11 AM
Ok, also you might consider keeping the NAS cooler. You might place a laptop usb cooler fan under the unit for additional cooling. I keep on under my router 24/7.
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 15, 2019, 10:10:50 AM
Yea, I'm not sure how much the temperature is rising, because after it freezes, there's no way to check anything..

I've now set the FAN to (low/high) instead of AUTO, because it seemed that it wasn't turning on, but I'm assuming that's because it wasn't needed..

I'll check later on if I've lost the connection or not..
Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 15, 2019, 10:20:15 AM
 ;)
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 16, 2019, 01:33:42 AM
Ok, same problem after the factory reset..

After a couple hours the NAS became unresponsive again..

I'm honestly out of ideas..
Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 16, 2019, 06:14:28 AM
Almost seems like something inside is failing.

How long have you had the DNS?
What Mfr and model drives do you have installed?

Has this been always doing this or only after you updated the FW?

Might try downloading prior version of FW and reload using IE11 or FF Browsers. Setup from scratch and see if anything different happens.
Not sure if D-Link is supporting this unit anymore.  :-\
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 16, 2019, 06:22:07 AM
Current NAS Firmware Version 1.08 // Current Microprocessor Firmware Version 1.06 // Firmware Date 05/02/2018

Don't remember the version of firmware I had before trying the update, but the update did not fix the issue..

Probably had the DNS for about 2 years now..

Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 16, 2019, 07:28:14 AM
You can try downgrading one version and see...
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 16, 2019, 09:03:07 AM
Where can I find old versions of firmware for this specific device?

EDIT:

Downgraded to 1.06..

Same thing happens.. Just stopped responding..
Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 16, 2019, 10:23:03 AM
Eeeks. Not sure. Maybe time to get your data off if thats possible.

Only other think I can think of is to check the power support volts and amps. Be sure the tip matches whats on the sticker.
Title: Re: DNS -340L Freeze issue.
Post by: GreenBay42 on April 16, 2019, 02:11:38 PM
What is the DNS-340L connected to? Router or switch? Change cable and plug into a different port.

Is the power adapter hot? Try a different outlet.

Can you ping the device when it becomes unresponsive?

Any information in the log?  Under application management, enable syslog server, and try email notifications too to see if anything comes up.

Also view system logs under management > system management > logs
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 17, 2019, 02:44:05 AM
The DNS is connected to a switch.

Already tried a different cable and port.

Tried a universal power adapter with the required power, same symptom.

When the device becomes unresponsive it cannot be pinged anymore.

System logs don't show anything of use.

Whats kind of weird is when the device becomes unresponsive, if I try to access the device via WEB, the login page appears, but no user admin to login (not sure if this is related).
Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 17, 2019, 06:16:02 AM
So if you don't access the web page, will the DNS keep running?
What browser are you using to access the web page?
Can you try the DNS directly connected to the router and not the switch? What is the Mfr and model# of this switch?
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 18, 2019, 02:50:59 AM
I don't know, I've haven't tried to shutdown/restart and not access the NAS interface..
Been using the latest Mozilla version..
Already relocated the NAS to a different network outside of the office, same thing happens..

Honestly, looks like this is dead.. And this is pretty annoying since the device is not that hold (probably doesn't have 3 years yet)..
Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 18, 2019, 06:27:09 AM
Try accessing files with out accessing the UI to see if it works that way. If it does, I would recommend getting ALL data off of it to a back up location.
Not sure if D-Link has support for this anymore.
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on April 18, 2019, 06:32:54 AM
It works, for a random amount of time..

Well, ty anyway for your time..

Title: Re: DNS -340L Freeze issue.
Post by: FurryNutz on April 18, 2019, 07:57:20 AM
Good Luck.
Title: Re: DNS -340L Freeze issue.
Post by: ivan on April 22, 2019, 02:12:53 PM
I am a little suspicious of the temperature.  You say it is about 116F which is about 46.6C which is very close to the maximum recommended 50C for SATA hard drives, it also means that the temperature inside the box is higher.

It could be that some of the NAS circuits are heat sensitive which forces a section of the circuitry to shut down.  To check that just remove the outer casing and see if that changes anything.  I have seen the symptoms you describe with a DNS 320 that was out in an industrial workshop bay (backup for the CNC machine tools).  Since we couldn't change the network and NAS position we added a larger capacity fan.

Testing with the case open would also allow you to see if the fan is actually working.
Title: Re: DNS -340L Freeze issue.
Post by: numberfive on May 07, 2019, 09:36:34 AM
Hello ivan and thank you for your input.

When I suspected high temperatures I did not try without the top cover, but I did set the fan to HIGH.
Fan was clearly working.
The problem remained.
I will try without the top cover on, but honestly I highly doubt it will make a difference.