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D-Link Wireless Routers for Home and Small Business => DIR-867 => Topic started by: otteros on December 24, 2018, 09:11:59 PM

Title: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 24, 2018, 09:11:59 PM
Hello guys eversince i switch router to D-Link DIR-867 ive had intermittent disconnection while playing games (PUBG). Even more weird sometimes on app like discord (its like skype but made for gamer) my friends can hear me when i speak but i cant hear them in return, but i know they are talking cause the app will highlight anyones name when they speak is just that i cant hear them but they can still hear me.

Tried using back my old 8 years router (Innatech RG4332) thats provided by my ISP, all those problems dissapeared but that old router only support upto 100mbps and wifi range/speed are really bad, but stable at wired LAN connection and i need those because i play games competitively.

I've got a speed upgrade from 30MPBS to 300MBPS, and i didnt want to get the new router from my ISP to support this speed since its quite bad. That's why ive decided to get Dlink router on my own instead.

so far ive tried
- changing to a new cable that is cat 6
- firmware update and also revert it back to older firmware that are the only one on Dlink Malaysia link.

Did i left out any settings? or something? faulty? eversince i change my old tm router to the D-Link router its been giving me problems except that im having 300mbps speed but issues as above.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 25, 2018, 02:41:25 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=49573.0)

  Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)


Internet Service Provider and Modem Configurations

Is this for PC or game console?

Is IPv6, uPnP and QoS enabled or disabled on the router?
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 25, 2018, 07:12:01 PM
Hello!

-DIR-867 HW:A1 FW:1.00
-Wired always wired.
-Factory reset done before
-Done after firmware update then start from scratch

Internet Service Provider and Modem Configurations
-telekom malaysia unifi, cant tell if cable or dsl but it my connection involves fibre
-what is ISP MODEM Mfr? my modem model is Huawei HG8240W

-PC

(https://i.imgur.com/mMbgXpt.jpg)
(https://i.imgur.com/l4Qsi6Z.jpg)
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 25, 2018, 10:36:19 PM
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 26, 2018, 12:04:47 AM
  • If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://computer.howstuffworks.com/nat.htm). Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ (http://www.dslreports.com/shownews/Networking-101-The-DMZ-137550). Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
i dont know if my modem has a built in router but my isp gave me a router, modem, dect phone, iptv.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 26, 2018, 12:13:47 PM
Probably has a built in router:
https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292 (https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292)
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 26, 2018, 08:45:06 PM
Probably has a built in router:
https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292 (https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292)
if it does have the router built in, what do i need to do?
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 26, 2018, 09:00:01 PM
See my #4 reply.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 26, 2018, 10:54:19 PM
looks complicated im contacting my isp to ask them regarding the modem, also dlink malaysia support is aiding me aswell seems the guy that i talk too had the same problem.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 26, 2018, 11:52:24 PM
so this solution is to tackle the double nat problem? thats on modem and router at the same time?

i google about double nat and i read this http://inmethod.com/forum/posts/list/908.page;jsessionid=0402A91AB0161865BC8753F81C532C8D

1st solution is to Setup PPPoE connection between the wireless router and modem.
(https://i.imgur.com/5onjlMJ.jpg)
im on pppoe connection already.

also live chatted my isp, person said my modem doesnt have built in router and head off saying my equipment is modem and router.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 27, 2018, 12:05:55 AM
Another way to check for double NAT is to connect to your routerís web-based GUI and see if the WAN (internet) IP address is private or public. It should be a public address. If itís a private address then you have double NAT.

how do i do this on dlink routers page?
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 27, 2018, 01:40:30 AM
Malaysia Dlink tech support says my modem just a modem, and my ISP forum users did say my modem just a modem aswell.  :'(
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 27, 2018, 12:17:59 PM
Are you sure? Is this the modem you have?
https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292 (https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292)

I believe this has a built in router.

To tell if the modem is bridged or not, look at the DIR routers web page, Status/Device Info/Wan Section, if there is a 192.168.0 or 1.# or a 10.0.0.# or maybe a 172.something address in the WAN IP address field, then the modem is not bridged.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 27, 2018, 01:20:03 PM
Are you sure? Is this the modem you have?
https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292 (https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292)

I believe this has a built in router.

To tell if the modem is bridged or not, look at the DIR routers web page, Status/Device Info/Wan Section, if there is a 192.168.0 or 1.# or a 10.0.0.# or maybe a 172.something address in the WAN IP address field, then the modem is not bridged.

(https://i.imgur.com/8gPBbz4.jpg) this is the box

i cant find Status/Device Info/Wan Section
(https://i.imgur.com/GccAZBA.jpg)

Some on my isp forums user mention i dont have double nat, same as the malaysia dlink support rep.
ISP forum users ask me to port forward instead the Discord voice APP.

How do know if my modem has router built in? i cant seem to find it on manual.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 27, 2018, 01:55:36 PM
Try setting DCHP instead of PPPoE.
Whats the IP address the DIR is getting from the ISP Modem?

The modem maybe a in bridge mode. Thats a modem with a built in router.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 27, 2018, 02:06:28 PM
Try setting DCHP instead of PPPoE.
Whats the IP address the DIR is getting from the ISP Modem?

The modem maybe a in bridge mode. Thats a modem with a built in router.
Idk how to set to DCHP, if its really hard i dont really wana break it then i dont have internet access.

(https://i.imgur.com/UkfC13s.jpg)
is the WAN IP adress here? i cant find any WAN IP address field.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 27, 2018, 02:43:39 PM
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 27, 2018, 11:04:01 PM
WAN IP is on the first picture you posted for HOME.
If you didn't blank it out, it will be shown there. Is it a 10, 192 or 172 address here?

You'll need to contact your ISP and ask them about using DHCP with the router. You need to find out of the modem is actually bridged or not. You can use the modem in either router mode or bridged mode probably.

Can try this on the DIR router aswell:
li]WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Internet>Go To Settings/WAN Port Speed[/li][/list]
(https://i.imgur.com/jEan2KQ.jpg)

WAN port speed is set to AUTO, my modem can support upto 1000mb. do i need to change my wan port speed?
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 28, 2018, 04:30:56 PM
Try manual wan port speed of 1000Mb.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 30, 2018, 09:20:49 AM
Port Forwarded: 50000-65535 UDP and 443 TCP?

You should assign a static LAN IP for your PC and use that IP to forward the ports above...

I tried this instructions above so far no issue with my problems, weird.
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: FurryNutz on December 30, 2018, 09:25:01 AM
So it's working now?  ???
Title: Re: Unstable connections and weird problems.(Malaysia)
Post by: otteros on December 30, 2018, 11:03:47 AM
So it's working now?  ???
just by port forwarding and static ip it seems to work, no problem whatsoever for 3 days now.
Title: Re: Unstable connections and weird problems.(RESOLVED)
Post by: FurryNutz on December 30, 2018, 11:13:27 AM
Kewl. Good to hear. Enjoy.  ;)