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D-Link IP Cameras for Home => DCS-8525LH => Topic started by: Alwaysenthusiast on December 23, 2018, 06:27:24 PM

Title: Solving wifi issues with DCS-8525LH
Post by: Alwaysenthusiast on December 23, 2018, 06:27:24 PM
Wifi problem is seen as difficulty in linking up, usually in the phase when the app is trying to "binding", or as dropping out of wifi connection. I could link up to the Wi-Fi but the camera frequently dropped out and was often difficult or impossible to reconnect. I also noted another device (LIFX bulbs) occasionally dropped out and the problem with LIFX has been around since I upgraded my router from ASUS DSL-AC68U to a ASUS DSL-AC88U. The newer router seemed more advanced and I suspected a new function may be the cause. I found out that these problems disappeared if I changed the Wifi setting “Channel bandwidth” in my router from “20/40MHz” to “20MHz”. The camera (and the LIFX bulbs) works fine after this adjustment. No drop in wifi connection. I hope this information is useful for others. I wonder if D-Link can use this information in a future firmware upgrade so others wont see this problem at all.
Title: Re: Solving wifi issues with DCS-8525LH
Post by: FurryNutz on December 25, 2018, 02:45:20 PM
Thanks for letting us know about your experiences.
I'm sure D-Link tried to ensure the there cameras work with most any Mfr router. There would be considerations regarding router Mfrs and what they do with there wifi drivers and development as well. If the camera worked on your old router and not so much on the new router, there maybe some possible incompatibilities with the newer generation wifi this new router has as well. There are many factors that go into wifi and making things compatible. Something both D-Link and ASUS would need to review.
Title: Re: Solving wifi issues with DCS-8525LH
Post by: zjl on August 21, 2019, 12:39:24 PM
I guess I'm experiencing the same issue with wifi. Camera will be disconnected after a period of usage. In my case less than 48 hours. Camera was paired with DIR-850L router and then changed to TP-Link Deco M9 Plus mesh wifi system to remove the possibility of old router and the camera. But I was wrong, still disconnect even with the camera now running firmware 1.04.03. Tried to disable motion setting and make it not send too frequent notification on the reason it's jamming the bandwidth but still doesn't help. Changing to full wired connection doesn't help either. Please help to address this issue.
Title: Re: Solving wifi issues with DCS-8525LH
Post by: FurryNutz on August 22, 2019, 06:10:57 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that phone contact has better immediate results over using email.
Let us know how it goes please.