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D-Link Wireless Routers for Home and Small Business => DIR-895L => Topic started by: miamigold21 on August 06, 2017, 07:47:28 PM

Title: Dlink dir 895l wan connection reset by itself
Post by: miamigold21 on August 06, 2017, 07:47:28 PM
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hello everybody,

I need need some help just recently bought this router. to start off my router is running on the 1.13 firmware update that just recently came out. also my isp is Comcast (xfinity) located in Miami, FL. my cable modem is the sb6190. on Friday of last week around 6:00 pm I reseted to factory defaults my router to see if the issue could be resolved. but its now sunday and my wan connection on the ipv4 has only 14 hrs up time and the ipv6 connection uptime is up for 2 days.  I'm not suffering from connection issues but wanted to know if its a software or firmware issue in the router that is not continually with the connection time. I would like some help suggestion to figure out whats going on with this.


Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on August 06, 2017, 08:18:20 PM
First off your ISP modem has a problem and is a known problem:
http://forums.dlink.com/index.php?topic=65993.0 (http://forums.dlink.com/index.php?topic=65993.0)


I would recommend getting into a Arris SB 6183, SB 8200 or Motorola MB 7420 or MB 8600 if your ISP supports any one of these. These are Broadcom based modems, not effected by Intel issues.

Disable IPv6 or set Local Only and test as well.
Set manual WAN port speed to 1000Mb and test.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: miamigold21 on September 09, 2017, 08:48:22 AM
hello furrynutz,

i found out what issue was yes this cable modem does have this issue but the wan uptime on my dlink dir-890l never reseted. i found out that the new firmware on the dlink dir895l firmware update 1.13 is buggy not letting the wan uptime to continue the time after 2 days. i had to downgrade the firmware of the dir895l to the 1.12 and its been 4 days and ita been counting and recording the the days uptime correctly. please notify your programer that the 1.13 is buggy and letting the wan uptime to continue after 2 days this is for the dlink dir-895l
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on September 09, 2017, 10:33:22 AM
First off your ISP modem has a problem and is a known problem:
http://forums.dlink.com/index.php?topic=65993.0 (http://forums.dlink.com/index.php?topic=65993.0)


Secondly did you try setting the WAN port speed to 1000Mb instead of Auto?

No one else has complained about this issue so we can't fully rule it a FW bug at this time until we do more troubleshooting here...

Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 03, 2017, 02:46:42 PM
Any status on this?

hello furrynutz,

i found out what issue was yes this cable modem does have this issue but the wan uptime on my dlink dir-890l never reseted. i found out that the new firmware on the dlink dir895l firmware update 1.13 is buggy not letting the wan uptime to continue the time after 2 days. i had to downgrade the firmware of the dir895l to the 1.12 and its been 4 days and ita been counting and recording the the days uptime correctly. please notify your programer that the 1.13 is buggy and letting the wan uptime to continue after 2 days this is for the dlink dir-895l
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: miamigold21 on October 03, 2017, 06:39:46 PM
hello
status update is im going strong so far my wan connection time is going already 14 days straight without reseting the counter time to o.that goes with both ipv4/ipv6 wan connection time. also this is on the firmware 1.12. also before going on here i did troubleshoot like you said to switch the wan speed from auto to manual and it still gave me the issue but this troubleshooting was with the firmware 1.13. also i do acknowledge that my modem is on a list of bad chipset but i tried it with a different that is sb6183 and it gave me the issue still it wouldnt retain the wan connection time constant it will reset after 2 days of being up then starts all over again. but with the firmware downgrade to 1.12 my issues have been none so far great router but with this little hiccup got to be look at.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 04, 2017, 09:09:49 AM
I'll pass this along and see. You've been the only one with this issue so it maybe that you have a bad unit when used with v1.13. Nobody else has expressed any problems with it that we know of.

I'll have some one review this. You should be able to use any and all FW version with out problems.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: Gattsu on October 04, 2017, 09:45:59 AM
Possibly a bug.. Testing f/w 1.13 on default factory settings..
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 05, 2017, 10:41:32 AM
Please let us know any info about this. Thank you.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: Gattsu on October 05, 2017, 12:33:58 PM
So far..
Connection Uptime: 1 day 1 hour 32 mins 51 secs
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 06, 2017, 03:23:04 PM
Can you load this new version of FW and see if anything happens?
http://forums.dlink.com/index.php?topic=72598.0 (http://forums.dlink.com/index.php?topic=72598.0)

hello
status update is im going strong so far my wan connection time is going already 14 days straight without reseting the counter time to o.that goes with both ipv4/ipv6 wan connection time. also this is on the firmware 1.12. also before going on here i did troubleshoot like you said to switch the wan speed from auto to manual and it still gave me the issue but this troubleshooting was with the firmware 1.13. also i do acknowledge that my modem is on a list of bad chipset but i tried it with a different that is sb6183 and it gave me the issue still it wouldnt retain the wan connection time constant it will reset after 2 days of being up then starts all over again. but with the firmware downgrade to 1.12 my issues have been none so far great router but with this little hiccup got to be look at.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: miamigold21 on October 07, 2017, 08:13:08 AM
hello furrynutz

I have downloaded the new firmware and followed the upgrade procedure to update the firmware. I will update the you with a followup  in two days to see if the issues has been fixed from what I have been a having.

thank you for your fast help and responds 
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 07, 2017, 09:35:19 AM
Let us know how it goes...
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: Gattsu on October 09, 2017, 09:35:10 AM
Alright, I left my router over the weekend and its been up for 4 days straight on both IPv4 and IPv6.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 09, 2017, 02:37:59 PM
Ok, thank you Sir.

Wondering if this is a HW issue with this router possibly? He's tried two different modems. Only other thing I would try is take it to a friend or neighbor or families place and see if the problem follows.

Otherwise, might phone in to support and ask for more help and info. Maybe RMA.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: miamigold21 on October 11, 2017, 04:55:23 PM
hello

issue still persists but now it won't even pass barely 1 day 3 hour on the ipv4 but ipv6 still maintains the counter going. what I don't understand why it didn't do the issue when I downgraded to 1.12 but when I update the firmware I get this issue could it be a bad unit that I bought or could it be just a bad unit that doesn't like to accept new firmware updates. I'm going to still going to test out the new update with a friends cable modem sb8200 and see if the issue arise still. if it does where can I go about to do to getting a new unit.

 
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 11, 2017, 04:58:47 PM
Ask for am RMA when you phone contact D-Link support.
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: miamigold21 on October 15, 2017, 08:04:18 PM
hello

status update so far my router has continually kept its counter up for 2 day 5 hours straight without any issues
I appreciate all your help and guidance and troubleshooting you have provided.
best forums and fast response in any forums I been to

best regards
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: FurryNutz on October 15, 2017, 11:18:04 PM
What FW version did you end up putting on the router?
Title: Re: Dlink dir 895l wan connection reset by itself
Post by: miamigold21 on October 16, 2017, 06:16:59 AM
i tested it with firmware 1.20 the latest one but i think my problem was my cable modem (sb6190) like you said from the begining that it has issues. but my doubt was why it didnt reset with firmware 1.12 but it did with the latest. i swapped out my cable modem with a sb8200 and ever since the status update no issues even with the new firmware installed
Title: Re: Dlink dir 895l wan connection reset by itself (RESOLVE)
Post by: FurryNutz on October 16, 2017, 09:36:33 AM
I presumed it was the modem first off. The SB 6190 and any modem with Intel Puma 6/7 based chip sets are causing problems. Been a very lengthy forum post about it over on DSLReports that I keep track of. Who knows when Intel and ISPs will finally get a fix pushed.  ::)

Enjoy the router now.  ;)