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D-Link IP Cameras for Home => DCS-2630L => Topic started by: Razukun7 on April 23, 2017, 03:12:53 AM

Title: Connection Timed Out When Using 4G
Post by: Razukun7 on April 23, 2017, 03:12:53 AM
Hi

I have two DCS 2630L.

I get a "Connection timed Out " error when trying to connect to the camera from the DLink lite app on a 4G connection. It is fine when I am on a WIFI connection.

I am using an iPhone 7, on the latest iOS.

Dlink Camera Firmware has been updated to v1.04.

I have tried setting the camera on static IP (Can someone showed me the right way)?

uPNP is enabled on my router. I am using a TPLink AC 1200 router.

Kindly advise

Title: Re: Connection Timed Out When Using 4G
Post by: RYAT3 on April 23, 2017, 07:04:23 AM
Where is the wifi connection?
Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on April 23, 2017, 07:43:35 AM
all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi
Title: Re: Connection Timed Out When Using 4G
Post by: FurryNutz on April 23, 2017, 11:46:21 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)



Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)

T-Mobile, Verizon or AT&T?
Title: Re: Connection Timed Out When Using 4G
Post by: RYAT3 on April 23, 2017, 05:24:02 PM
all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).

Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on April 23, 2017, 06:15:53 PM
all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).


I am based in Malaysia. Not sure if its a local telco issue.


Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on April 23, 2017, 06:41:02 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

  • What region are you located?


Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)

T-Mobile, Verizon or AT&T?

Tried the uPNP Port Forwarding, did not work. Can recommend the port settings?

Title: Re: Connection Timed Out When Using 4G
Post by: RYAT3 on April 23, 2017, 07:37:41 PM
all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).


I am based in Malaysia. Not sure if its a local telco issue.

Are you able to switch to 3G or 2.5G as a test?
Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on April 23, 2017, 08:50:43 PM
all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).


I am based in Malaysia. Not sure if its a local telco issue.

Are you able to switch to 3G or 2.5G as a test?

Tried. Didn't work. i suspected it may be the local telco in the area, but i' ve never had this issue when i first moved to the location
Title: Re: Connection Timed Out When Using 4G
Post by: FurryNutz on April 24, 2017, 10:07:13 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on April 25, 2017, 10:37:01 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes, please.

Have called and issued a case service reports before i started this post. Level 1 support recommended the static IP and enable uPNP on router, which did not work.The level 1 support mentioned they will push a level 2 support. But I have received one call back by a level 2 support, but it was during my office hours. Have not heard from them since.

Title: Re: Connection Timed Out When Using 4G
Post by: FurryNutz on April 25, 2017, 10:48:23 AM
Keep in touch with support.
Title: Re: Connection Timed Out When Using 4G
Post by: FurryNutz on May 18, 2017, 02:52:58 PM
Any status on this?



I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes, please.

Have called and issued a case service reports before i started this post. Level 1 support recommended the static IP and enable uPNP on router, which did not work.The level 1 support mentioned they will push a level 2 support. But I have received one call back by a level 2 support, but it was during my office hours. Have not heard from them since.
Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on June 04, 2017, 07:58:25 AM
Called the dlink call center, they have recommended:
-  trying using different devices and mobile networks to access camera
- Asked him to remove proxy settings and proxy port (80) for mobile network settings
-  try to open port 80 on his router for the camera


None of the above has helped. Will continue to push for a level 3 support.

Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on June 04, 2017, 08:06:41 AM
I am at level 3 support.
Title: Re: Connection Timed Out When Using 4G
Post by: FurryNutz on June 04, 2017, 10:54:54 AM
Keep us posted.
Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on June 11, 2017, 08:35:45 AM
HI,

Here are the latest response from the DLink Support team on my issue:

- Advised to share the mydlink account credentials to check it from our end (which i am very uncomfortable share)
> Try to configure the camera with a different router if you have it
> Try to remove the static ip from the camera and change it to DHCP
> Try to create a hotspot on another phone and then try connecting to the wifi of that hotspot and access the camera



Will update on the above outcome.



Title: Re: Connection Timed Out When Using 4G
Post by: FurryNutz on June 11, 2017, 10:33:36 AM
Keep us posted.
Title: Re: Connection Timed Out When Using 4G
Post by: RYAT3 on June 11, 2017, 12:29:14 PM
HI,

Here are the latest response from the DLink Support team on my issue:

- Advised to share the mydlink account credentials to check it from our end (which i am very uncomfortable share)




Will update on the above outcome.

Well you can always change your password when done.

Have you tried none HD remote access? Maybe the Telcom is blocking hd type streaming. .

Set the camera on the lowest setting. 

Can you stream you tube at 1080p or higher?
Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on July 04, 2017, 10:19:10 PM
Latest Update:

Happy to report my issue seems to improve.I now can access my DCS 2630Ls and all other dlink cameras via a 4G network.  It has been two weeks, though i faced "Connection Timed Out" at certain times, i am able to access my dlink cameras more frequently compare to the time i started this post.


Here what had happend:

1) Switch Telco providers. the change did not happen immediately.

2) Changed all cameras to a default setup.

3) Gain helped from a level 3 tech support and shared login details. Unsure what wizardry they might have done as no follow-up emails were sent after the support call.


Till then, will revert to this post should I see any deterioration.

Title: Re: Connection Timed Out When Using 4G (RESOLVED)
Post by: FurryNutz on July 05, 2017, 08:57:08 AM
Glad it's all working now. Hopefully will be working well.

Maybe a change in service providers and doing a clean reset on the cameras may have got it all up and running.

Enjoy.  ;)
Title: Re: Connection Timed Out When Using 4G
Post by: Razukun7 on July 05, 2017, 10:33:30 AM
Was also informed there was an upgrade to local infrastructure to keep up with new needs from  New housing areas
Title: Re: Connection Timed Out When Using 4G
Post by: FurryNutz on July 05, 2017, 10:36:49 AM
 ;)