D-Link Forums

D-Link IP Cameras for Home => DSH-C310 => Topic started by: GreenBay42 on February 21, 2017, 10:21:14 AM

Title: Common Questions / FAQs
Post by: GreenBay42 on February 21, 2017, 10:21:14 AM
Please visit http://support.dlink.com/ProductInfo.aspx?m=DSH-C310 (http://support.dlink.com/ProductInfo.aspx?m=DSH-C310) and click FAQs to answer common questions about this camera. You can also view FAQs here: http://www.dlink.com/-/media/files/faq/omna/omna-180-cam-hd-dsh-c310-faqs.pdf?la=en (http://www.dlink.com/-/media/files/faq/omna/omna-180-cam-hd-dsh-c310-faqs.pdf?la=en)

1. Does this camera work with mydlink Lite or mydlink Home apps?
No. This camera was designed for the Apple HomeKit line and will only work with the D-Link Omna app (iOS/Android) and Apple Home app.

2. Why are there limited settings and features on the camera?
The current functionality within HomeKit is limited by Apple’s implementation, which although restricts D-Link in what features they can provide, also means that competitors will be facing the same issues with regard to HomeKit. Other camera vendors will also only be able to provide features specified within HomeKit. Additionally, if and when future functionality is added to HomeKit by Apple, we will be able to implement the new functionality in our camera. The benefits of being one of the first to market with a HomeKit-compatible camera outweigh the benefits of waiting for more functionality to be implemented by Apple.

3. That functionality of the DSH-C30 camera is supported by HomeKit?
The following functions are supported by the native Home app on iOS devices:

4. What functionality is added by the Omna app?

5. Is cloud-based recording supported?
Apple has stated that they are not currently supporting cloud recording via the HomeKit ecosystem for security reasons, so there is currently no way to record video from any HomeKit camera to the cloud. D-Link does not currently offer any alternative cloud recording mechanism, which is why they have included a microSD card slot on the camera. Users can configure motion detection-based recording which will be automatically saved to a microSD card inserted into the card slot. Recorded video clips can be played back on mobile devices using the Omna app, or the microSD card can be removed from the device and read using a computer.

Also, the camera does not support recording to a NAS or NVR device at this time.

6. How do I enable and set up motion detection on my DSH-C310 camera?

Visit http://support.dlink.com/FAQView.aspx?f=1J4hyQGHS%2fnn4Au4TR64bg%3d%3d (http://support.dlink.com/FAQView.aspx?f=1J4hyQGHS%2fnn4Au4TR64bg%3d%3d)

7. How do I setup and install my DSH-C310 with the Apple Home app?

Visit http://support.dlink.com/FAQView.aspx?f=Ks4C50TiQzW2zcR2ardasw%3d%3d (http://support.dlink.com/FAQView.aspx?f=Ks4C50TiQzW2zcR2ardasw%3d%3d)

8. How do I format my microSD card on my DSH-C310 camera?

Visit http://support.dlink.com/FAQView.aspx?f=fVwsUnAuI1sIwuIJfqbqZw%3d%3d (http://support.dlink.com/FAQView.aspx?f=fVwsUnAuI1sIwuIJfqbqZw%3d%3d)

9. How can I share control of my DSH-C310 camera using the Apple Home app?

To share control of your HomeKit accessory you must use the Home app. Click the link below:

https://support.apple.com/en-us/HT204893 (https://support.apple.com/en-us/HT204893)

10. Can motion detection from my DSH-C310 camera trigger other HomeKit accessories?

Yes. It can be set up in the Apple Home app under the Automation section. However, an AppleTV (4th generation with tvOS 10.1 or higher) or iPad (iOS 10.1 or higher) is needed to enable the automation.

Please refer to https://support.apple.com/en-us/HT207057 (https://support.apple.com/en-us/HT207057) for instructions.