D-Link Forums

The Graveyard - Products No Longer Supported => Routers => DIR-880L => Topic started by: IShotBambi on January 19, 2017, 05:32:59 PM

Title: Router kicking Xbox One off Wifi
Post by: IShotBambi on January 19, 2017, 05:32:59 PM
For the first month the router worked amazing but for the past couple months it's been disconnecting my Xbox One. I have multiple devices connected Via Wifi including 2 other Xbox One's but it seems to only kick THIS Xbox One off. Sometimes it will go for a couple weeks with no problems and then as of the past 2 days it will randomly disconnect my Xbox while keeping all other devices connected. The Xbox recognizes the router but cannot connect to it. The router seems to connect when it's "ready" like it's got a mind of its own.

I've even tried port forwarding which improved connection but it still drops it at complete random. Reconnecting can take anywhere from 10 seconds to over an hour. Xbox one is saying it's possible the router is blocking the MAC address. Just find it strange that this is the only device that's having issues.
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on January 19, 2017, 05:39:15 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


How are the XB1s connected? Wired or wireless? WIRED is preferred for any game console.
If wireless, which radio is the XB1s connected? 2.4 or 5ghz?

Internet Service Provider and Modem Configurations

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.
>WAN and LAN Connection Rates and ISP Speeds FAQ (http://forums.dlink.com/index.php?topic=63449.0)


 
Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)


Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Title: Re: Router kicking Xbox One off Wifi
Post by: IShotBambi on January 19, 2017, 06:18:54 PM
I'm a complete novice at all of this but I provide what I can
Hardware version: A2
Firmware version: 1.07WW
Region: East? Florida
2 xbox's and other devices are connected Wireless. All on 2.4ghz

DSL
Speed test: Down speed 23.20mbps, Up speed 19.82 mbps
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on January 19, 2017, 08:51:36 PM
Try using 5Ghz for the XB1s or even wired LAN cable would be best.
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on January 23, 2017, 07:32:03 AM
Any status on this?  ???

I'm a complete novice at all of this but I provide what I can
Hardware version: A2
Firmware version: 1.07WW
Region: East? Florida
2 xbox's and other devices are connected Wireless. All on 2.4ghz

DSL
Speed test: Down speed 23.20mbps, Up speed 19.82 mbps
Title: Re: Router kicking Xbox One off Wifi
Post by: IShotBambi on March 13, 2017, 12:58:56 PM
Any status on this?  ???

I'm a complete novice at all of this but I provide what I can
Hardware version: A2
Firmware version: 1.07WW
Region: East? Florida
2 xbox's and other devices are connected Wireless. All on 2.4ghz

DSL
Speed test: Down speed 23.20mbps, Up speed 19.82 mbps
I still get connection drops. I've sort of found a way around it. When my xbox drops connection I turn it off and then I turn my phone wifi to off. I then turn my wifi on my phone to on and then turn my xbox on. Some what placing them in a different order. Now my xbox will have a stable connection but my phone wifi will drop. It's not as bad since I don't need a continuous connection to use my phone. Still frustrating that I have to do this every time. Especially since this is a $150 router and my previous 8 year old router did a better job. I actually don't remember it ever dropping connection.

Recently for some odd reason, the signal strength has dropped dramatically in my room. I'll get 1 bar on my phone most of the time compared to the first couple months of getting close to full bars. I'm thinking of buying another router and using it as a bridge for my xbox but until this signal dropping is fixed I'm going to hold off on wasting more money.
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on March 13, 2017, 01:09:13 PM
What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
Is Smart Connect enabled or disabled?

I recommend updating to v1.08WW. I had mine online last week and didn't see any issues with it's wireless and connections. I have many devices online however I didn't test xbox as I'm not a fan of playing via wireless with gaming. I can test wireless if I need too.

Update and let us know...
Title: Re: Router kicking Xbox One off Wifi
Post by: IShotBambi on March 13, 2017, 02:26:36 PM
I have Comcast DSL.
Smart connect is disabled.

Also, my firmware version is 1.07ww. I checked for updates and it said there wasn't any. I'm assuming I'll have to manually do it?
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on March 13, 2017, 02:28:52 PM
What ISP Modem Mfr. and model # do you have?

Yes, manually install v1.08:
http://forums.dlink.com/index.php?topic=65883.0 (http://forums.dlink.com/index.php?topic=65883.0)
Please follow the FW update process...

After the last factory reset and setup from scratch, test the xbox with smart connect enabled first.
Title: Re: Router kicking Xbox One off Wifi
Post by: IShotBambi on March 13, 2017, 02:43:15 PM
model #: TG1682G
What and where is the MFR?
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on March 13, 2017, 04:31:38 PM
Is this your ISP modem? http://www.arris.com/products/touchstone-telephony-gateway-tg1672/
 (http://www.arris.com/products/touchstone-telephony-gateway-tg1672/)

If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://computer.howstuffworks.com/nat.htm). Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ (http://www.dslreports.com/shownews/Networking-101-The-DMZ-137550). Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on March 14, 2017, 06:44:40 AM
FYI, I hooked up my xb1 last night on wireless to the 880L, played for about 1.5 hours on BO3. No issues seen during game play.
Title: Re: Router kicking Xbox One off Wifi
Post by: IShotBambi on March 19, 2017, 07:20:53 PM
Is this your ISP modem? http://www.arris.com/products/touchstone-telephony-gateway-tg1672/
 (http://www.arris.com/products/touchstone-telephony-gateway-tg1672/)

If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://computer.howstuffworks.com/nat.htm). Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ (http://www.dslreports.com/shownews/Networking-101-The-DMZ-137550). Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.

Since turning on the smart connect, the connection drops have stopped. Called comcast and they said there was a weak signal to our modem so I guess they added speed??? That's what they told me. Idk how they could add speed if we have the fast available. Anyways, I added a range extender. Not sure about the specs. It was just given to me out of box. It worked flawlessly for a week before the speeds dropped. Will try to connect my xbox to the extender via ethernet and see how that goes.

My connection is perfectly fine with all the games except for NHL17 which I play 90% of the time. It requires a very strong connection. I've had people tell me it's not even worth playing on wifi. Unfortunately, comcast said the modem can only be hooked up to one part of the house where they have the line at.

I also downloaded a wifi analyzer and there is many devices on the same channel as my router. Channel 6. I looked online on how to change it. Settings, wireless, advance settings... but the channel option isn't there.
Title: Re: Router kicking Xbox One off Wifi
Post by: FurryNutz on March 19, 2017, 07:27:47 PM
I would suggest getting a LAN wire connection to the xbox.

However if the new settings and such are working for now, see how it goes.

Ya, if yo use a lot of other wifi sources using the same channel, I'd see if you can change the xbox to use 5Ghz if the range is short and kind of close.

I tested my xbox on wifi and worked well however router and xbox were with in 3 feet of each other.  ::)
After testing, I've gone back to LAN wired.

Something else to consider, might look into some DHP-701 PowerLine units between the router and xbox. The 701s are Gb supporting so should have good performance handling for gaming.
Any chance of someone putting in some CAT6 lan cabling in the attic?