D-Link Forums

D-Link IP Cameras for Home => mydlink.com (Portal) => Topic started by: allana on November 30, 2016, 02:51:51 AM

Title: Camera uploads images but cannot be accesed trough mydlink-app anymore
Post by: allana on November 30, 2016, 02:51:51 AM
Hi,
I have two similar camera (2132LB) connected (wired) and they are both added to mydlink app and both is configured to upload images to website evry hour.
This has worked fine for weeks.
But today one of the cameras stopped being accessible trough mydlink app. Is is listed, but with a red cross. It still is uploading images to the websites. In other words it has connection to the internet, but I cannot access it with mydlink-app and stream video. Why is this? weird..?

Both camera use same internet and router.
Title: Re: Camera uploads images but cannot be accesed trough mydlink-app anymore
Post by: FurryNutz on November 30, 2016, 06:42:23 AM
This is a known issue currently and is a MDL service issue. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Camera uploads images but cannot be accesed trough mydlink-app anymore
Post by: FurryNutz on November 30, 2016, 08:09:39 AM
I just found this on D-Links FB page:
"The mydlink portal will undergo the server maintenance. Kindly be noted the mydlink portal and the mydlink apps may be temporarily unavailable during this period.
We apologize for any inconvenience.
* US, Canada and South America: November 30, 2016 12:00am 2:00am (UTC-7) / 3:00pm-5:00pm (UTC+8)
* Europe, Russia, Turkey and Israel: December 1, 2016 2:00am-4:00am (UTC) / 10:00am-12:00pm (UTC+8)"

Might check for this issue tomorrow and after...

Hi,
I have two similar camera (2132LB) connected (wired) and they are both added to mydlink app and both is configured to upload images to website evry hour.
This has worked fine for weeks.
But today one of the cameras stopped being accessible trough mydlink app. Is is listed, but with a red cross. It still is uploading images to the websites. In other words it has connection to the internet, but I cannot access it with mydlink-app and stream video. Why is this? weird..?

Both camera use same internet and router.