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D-Link IP Cameras for Home => mydlink.com (Portal) => Topic started by: tikilab on September 22, 2016, 08:15:37 PM

Title: Can't Access MyDLink.com - Plugin Install Failed
Post by: tikilab on September 22, 2016, 08:15:37 PM
I'm on a Mac running macOS 10.12 (Sierra) and I've just registered for mydlink.com. I'm signed in and the first thing it tells me is "The mydlink services plug-in needs to be installed. To connect to your mydlink-enabled devices, you will need to download and install the mydlink services plug-in.".

I downloaded the plug-in but when I run the installer it simply tells me "Plugin Install Failed". There are no other options. What do I do now?
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: RYAT3 on September 22, 2016, 08:26:59 PM
I'm on a Mac running macOS 10.12 (Sierra) and I've just registered for mydlink.com. I'm signed in and the first thing it tells me is "The mydlink services plug-in needs to be installed. To connect to your mydlink-enabled devices, you will need to download and install the mydlink services plug-in.".

I downloaded the plug-in but when I run the installer it simply tells me "Plugin Install Failed". There are no other options. What do I do now?

Try this?  ???


https://www.mydlink.com/faq#id-topFAQ/ans-133 (https://www.mydlink.com/faq#id-topFAQ/ans-133)
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: tikilab on September 23, 2016, 01:39:40 AM
Sorry, I forgot to mention I am using Safari.

I don't use Chrome, but I did download it to see if the solution in the FAQ would work. Unfortunately, the setting it says to change doesn't exist in this version of Chrome, so I couldn't change it.
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: FurryNutz on September 23, 2016, 07:38:20 AM
Be sure to clear all browser caches before and after installing the plug-in.
Try FF as well.
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: djmoreno on September 24, 2016, 06:17:12 AM
I'm having the same problem.
It seems that the pluging is not compatible with the new Safari security policy.
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: FurryNutz on September 24, 2016, 10:30:19 AM
I can confirm the following on a Mac Mini and a DCS-933L:
Works with OSX 10.10.5 and Safari v9.1.3
Works with OSX 10.11.6 and Safari v9.1.3
Upgraded to Safari v10 on OSX 10.11.6 and reinstalled plug in to be sure and it works.

Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: Yau Onn on October 12, 2016, 04:32:30 AM
I guess Mac users have to undergo the same installation frustrations ... tech support were unable to resolve it and downloading Firefox didn't help either. I finally managed to resolve the problem, thank God, so I'm posting it here in case someone may need it. I'm on the latest versions of Mac OS 10.12 and Safari 10.0.

(https://dl.dropboxusercontent.com/u/9156543/DCS-5222L%20Installation%20workaround.jpg)
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: FurryNutz on October 12, 2016, 06:37:34 AM
This issue maybe due to the fact that there are changes in the new Sierra OSX version and D-Link may need to update the plug-in installation SW is all. The plug-in installs correctly in Yosemite 10.11 for me. However I haven't installed Sierra yet to confirm this.

I'll pass this along to D-Link for review.


I guess Mac users have to undergo the same installation frustrations ... tech support were unable to resolve it and downloading Firefox didn't help either. I finally managed to resolve the problem, thank God, so I'm posting it here in case someone may need it. I'm on the latest versions of Mac OS 10.12 and Safari 10.0.

(https://dl.dropboxusercontent.com/u/9156543/DCS-5222L%20Installation%20workaround.jpg)
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: Kakashi::. on October 12, 2016, 09:58:06 AM
You can also try this FAQ found on the US support site:

http://support.dlink.com/FAQView.aspx?f=00FxBdQ4RFyr%2fZPtSnQNvQ%3d%3d (http://support.dlink.com/FAQView.aspx?f=00FxBdQ4RFyr%2fZPtSnQNvQ%3d%3d)


Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: FurryNutz on October 12, 2016, 09:59:50 AM
Thank you for posting this and giving more info.

Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: tikilab on October 20, 2016, 07:27:52 AM
You can also try this FAQ found on the US support site:

http://support.dlink.com/FAQView.aspx?f=00FxBdQ4RFyr%2fZPtSnQNvQ%3d%3d (http://support.dlink.com/FAQView.aspx?f=00FxBdQ4RFyr%2fZPtSnQNvQ%3d%3d)

This worked for me. Thanks!
Title: Re: Can't Access MyDLink.com - Plugin Install Failed (RESOLVED)
Post by: FurryNutz on October 20, 2016, 07:48:14 AM
Enjoy.  ;)
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: staccyy on March 07, 2017, 02:16:01 AM
Did you try this https://www.mydlink.com/faq#id-topFAQ/ans-133 (https://www.mydlink.com/faq#id-topFAQ/ans-133) ?
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: FurryNutz on March 07, 2017, 06:52:57 AM
Hope this helps future users.
Thanks for posting.

Did you try this https://www.mydlink.com/faq#id-topFAQ/ans-133 (https://www.mydlink.com/faq#id-topFAQ/ans-133) ?
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: ozw1z5rd on December 23, 2017, 01:06:57 AM
It worked also for me AFTER I enabled the plugin from Safari preferences

(https://farm5.staticflickr.com/4726/24372682277_d3d28db70f_b.jpg) (https://flic.kr/p/D8JniX)Schermata 2017-12-23 alle 10.02.54 (https://flic.kr/p/D8JniX) by alessio palma (https://www.flickr.com/photos/117247267@N08/), on Flickr

You can also try this FAQ found on the US support site:

http://support.dlink.com/FAQView.aspx?f=00FxBdQ4RFyr%2fZPtSnQNvQ%3d%3d (http://support.dlink.com/FAQView.aspx?f=00FxBdQ4RFyr%2fZPtSnQNvQ%3d%3d)
Title: Re: Can't Access MyDLink.com - Plugin Install Failed
Post by: FurryNutz on December 23, 2017, 10:19:25 AM
Thank you for posting. Hope this helps future users.  ;)