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D-Link Network Video Recorders => DNR-202L => Topic started by: Jedi-77 on May 21, 2016, 07:06:05 AM

Title: Recorded video incomplete?
Post by: Jedi-77 on May 21, 2016, 07:06:05 AM
I have 2 DNR-202L setup at home and they seem to work fine and record video on motion detection. However, in some cases, the video seems incomplete. As an example, the event log tells me that the recorded video is 23:13.02 to 25:10:15... Thats about a good 2 min recording. But as I watch the recorded video, it will play about 50 seconds of it, then stop.  Then jump to the next recording which might be a few minutes later. It seems quite random, as some recordings will be complete, and others will not. Any idea what might be causing this?

For reference, both DNR-202L seem to do this and both are running Firmware 2.02 (however, I did notice this on older firmwares as well). And both are using Western Digital 2TB hard drives.

Thanks
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on May 22, 2016, 04:45:47 PM
No one experienced this with the DNR-202L...

I'm now wondering if its a problem with the attached cameras. The cameras are 3 DCS-2330L. It just seems like I'm missing blocks of video that I can't play, even through it has been recorded by the DNR onto my hard drive...
Title: Re: Recorded video incomplete?
Post by: FurryNutz on May 23, 2016, 07:21:26 AM
Have you tried DView Cam?
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on May 23, 2016, 08:53:53 PM
Tried Dview Cam in what regard? To view files recorded on the DNR-202L? Can Dview Cam do that? and if so, how?

I don't want to use Dview Cam as a recording method as that entails leaving a computer constantly running. The whole point of the DNR is that it should do the job on its own.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on May 27, 2016, 12:07:24 PM
Did you contact D-Link support about this?  ???
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on June 20, 2019, 10:04:17 PM
Not wanting to bring up an old post, but I have the exact same issue. I am running 4 DCS-2330L cameras on a DNR-202L with Firmware 2.02, and my recordings are fragmented. The first 30 or seconds of a recording will play fine, then the the video will stop even though the recording may be a few minutes in length. I have reinstalled Firmware 2.00, and the problem is now gone. So something strange about Firmware 2.02 and the DCS-2330L cameras.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on June 21, 2019, 10:15:31 AM
Was a factory reset performed and the DNR setup from scratch after updating to v2.02?

Not wanting to bring up an old post, but I have the exact same issue. I am running 4 DCS-2330L cameras on a DNR-202L with Firmware 2.02, and my recordings are fragmented. The first 30 or seconds of a recording will play fine, then the the video will stop even though the recording may be a few minutes in length. I have reinstalled Firmware 2.00, and the problem is now gone. So something strange about Firmware 2.02 and the DCS-2330L cameras.
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on June 28, 2019, 05:21:44 AM
Yes it was. I upgraded the Firmware, then did a full factory reset and re-installed all the cameras. But the problem still remains. All of my DCS-2330L cameras will only play about 30-50 seconds of the 3 minute recording that is available. The only firmware version that will work is 2.00. Anything higher than that, and I can't view the entire recording. Of course the downside of not being able to use the newer firmware is the addition of new cameras with every firmware release. Also, as of a recent Windows 10 update, I can no longer play back my recordings through IE11. I have to use HDDViewer to be able to play the recordings. This seems to be a problem only with the DCS-2330L, as my other cameras (a DCS-5222L and DCS-4802E) work fine with Firmware version 2.04 in regards to playing back the entire recording. This is really annoying. If I had not been already so invested in the D-Link cameras and recorders, I would be looking elsewhere. Sick and tired of archaic software and devices that don't work properly.

Was a factory reset performed and the DNR setup from scratch after updating to v2.02?

Not wanting to bring up an old post, but I have the exact same issue. I am running 4 DCS-2330L cameras on a DNR-202L with Firmware 2.02, and my recordings are fragmented. The first 30 or seconds of a recording will play fine, then the the video will stop even though the recording may be a few minutes in length. I have reinstalled Firmware 2.00, and the problem is now gone. So something strange about Firmware 2.02 and the DCS-2330L cameras.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on June 28, 2019, 07:19:04 AM
Please contact your regional D-Link office and have them review this. I'll let them know as well.
Title: Re: Recorded video incomplete?
Post by: GreenBay42 on June 28, 2019, 08:38:46 AM
On your DCS-2330L cameras, do they all have the same video settings?  Under Audio/Video, in the video profile you are using, change the settings (ie try jpg vs h264, lower the bit rate, etc) and see if the recording issues remain. Seems like there is some quirk with newer firmware on the 2330L with the DNR-202L. I looked in the ticket system for both but did not see anyone else reporting this issue.

Title: Re: Recorded video incomplete?
Post by: Jedi-77 on July 02, 2019, 04:08:34 PM
Yes, they all have the same video settings. They are currently set to record in H.264 format. I haven't tried lowering the video quality, but then again, I shouldn't have to. The cameras and DNR-202L should work as designed without me having to compromise settings. Something in the DNR-202L firmware post version 2.00 has caused this issue, because version 2.00 works perfectly fine in regards to the recordings. It just sucks that it limits what cameras I can use as the newer firmware supports the newer cameras of which I have 2.

Also, scoured this forum for some time, and found other people having similar issues to me, with other camera models. Link to another similar story below.

http://forums.dlink.com/index.php?topic=63428.0
Title: Re: Recorded video incomplete?
Post by: RickHarley on July 03, 2019, 04:25:46 AM
I have same problems with mine camera. Just install newest firmware. But in general it is not the best camera for its own purposes. I bought for own security another cameras they called https://www.eyerideonline.com/ (https://www.eyerideonline.com/).
Title: Re: Recorded video incomplete?
Post by: AllynHin on September 23, 2019, 09:01:56 AM
Can I ride on this thread or should I start my own? I have the same problem. I have a DNR-202 with a DCS-5222LB camera and two DCS-2310L cameras. I have the two 2310 cameras set to record constantly, but when I view the playback, there are large gaps in the recordings. I tried viewing the playback in Chrome and IE. The gaps are the same. The cameras are set up the same. The hard drive is a 4T WD Elements with 63% free space. The whole point to having the DNR was so I wouldn't have to leave a computer on 24/7, so if that's the solution, I'll dump all the d-link devices and go with a brand with a reliable NVR. (Not a threat, just sayin'.) Is the solution to roll back to a previous version? and will my cameras be compatible if I do that?

DNR-202:
Agent Version: 2.2.0-b61
Current NVR Firmware Version: v2.05.07
Current NVR Device Pack: v2.17.02
Device Pack Date: Jan 07 2019

DCS-2310L:
Firmware Version: 1.08.03
Agent Version: 2.1.0-b04

DCS-2310L:
Firmware Version: 1.08.03
Agent Version: 2.1.0-b04

DCS-5222LB:
Firmware Version: 2.13.01
Hardware Version: B
Agent Version: 2.0.20-b31

Systems:
A:
Windows 10 x64
Chrome: Version 77.0.3865.90 (Official Build) (64-bit)
IE11: Version 11.356.18362.0

B:
Windows 10 x64
Chrome: Version 76.0.03809.132 (Official Build) (64-bit)
IE11: Version 11.356.18362.0



Title: Re: Recorded video incomplete?
Post by: FurryNutz on September 23, 2019, 09:40:49 AM
Does the 5222 camera do the same thing or is it only just the 2310 cameras?
Does it happen with just one camera recording all the time while the other don't record?

Was a factory reset and setup from scratch of the DNR and all cameras performed since last FW update?

Whats the distance between the cameras and wifi router?
What is the Mfr and model# of the WiFi router?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.10 and .11  DHCP (http://forums.dlink.com/index.php?topic=58017.0)

Test cameras with uPnP and uPnP Port Forwarding (http://forums.dlink.com/index.php?topic=37689.0) both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)

Set FPS or resolution values on the cameras to something less to test to see if gaps still occur.


Can I ride on this thread or should I start my own? I have the same problem. I have a DNR-202 with a DCS-5222LB camera and two DCS-2310L cameras. I have the two 2310 cameras set to record constantly, but when I view the playback, there are large gaps in the recordings. I tried viewing the playback in Chrome and IE. The gaps are the same. The cameras are set up the same. The hard drive is a 4T WD Elements with 63% free space. The whole point to having the DNR was so I wouldn't have to leave a computer on 24/7, so if that's the solution, I'll dump all the d-link devices and go with a brand with a reliable NVR. (Not a threat, just sayin'.) Is the solution to roll back to a previous version? and will my cameras be compatible if I do that?

DNR-202:
Agent Version: 2.2.0-b61
Current NVR Firmware Version: v2.05.07
Current NVR Device Pack: v2.17.02
Device Pack Date: Jan 07 2019

DCS-2310L:
Firmware Version: 1.08.03
Agent Version: 2.1.0-b04

DCS-2310L:
Firmware Version: 1.08.03
Agent Version: 2.1.0-b04

DCS-5222LB:
Firmware Version: 2.13.01
Hardware Version: B
Agent Version: 2.0.20-b31

Systems:
A:
Windows 10 x64
Chrome: Version 77.0.3865.90 (Official Build) (64-bit)
IE11: Version 11.356.18362.0

B:
Windows 10 x64
Chrome: Version 76.0.03809.132 (Official Build) (64-bit)
IE11: Version 11.356.18362.0
Title: Re: Recorded video incomplete?
Post by: AllynHin on September 24, 2019, 12:47:53 PM
Does the 5222 camera do the same thing or is it only just the 2310 cameras?
The 5222 camera is set to record on motion. It rarely has motion in its view, so I can't say.

Does it happen with just one camera recording all the time while the other don't record?
Both 2310 cameras are set to record 24/7.

Was a factory reset and setup from scratch of the DNR and all cameras performed since last FW update?
Yes, for the PitA that was.

Whats the distance between the cameras and wifi router?
No WiFi. The cameras are PoE. The longest cable is 130 feet.

What is the Mfr and model# of the WiFi router?
The router is an AT&T Arris NVG589 with WiFi disabled.

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.10 and .11  DHCP (http://forums.dlink.com/index.php?topic=58017.0)
I don't understand how that will test the cameras if the network can't see them. A static IP address is set on each camera.

Test cameras with uPnP and uPnP Port Forwarding (http://forums.dlink.com/index.php?topic=37689.0) both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)
They are enabled.

Set FPS or resolution values on the cameras to something less to test to see if gaps still occur.
That's the first thing I tried. No difference.




[
Title: Re: Recorded video incomplete?
Post by: FurryNutz on September 25, 2019, 06:22:02 AM
Please try setting the 5222 to record 24/7 and check the output files for it and let us know if it results in the same thing...
Title: Re: Recorded video incomplete?
Post by: AllynHin on October 04, 2019, 12:49:46 PM
I replaced the 2310 cameras with Reolink cameras since my Reolink NVR doesn't have this problem. If I use the dlink system again, it'll be in a situation where playback reliability isn't a concern. Thank you for your attention on this.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on October 05, 2019, 12:35:56 PM
Would have been nice to know if the 5222 camera has the same experience. To know weather if it was a camera or NVR issue.

Good Luck.
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on January 04, 2020, 05:03:20 AM
Just to follow up on this, I too have a 5222 camera, but that camera does not seem affected. In my situation, the problem seems to be with my DCS-2300L's and seems to be specific to the DNR-202L Firmware. If I use any firmware newer than 2.00.11 on the DNR-202L, the DCS-2330L recorded videos will be incomplete.

This has been a major bug bear for me. I have 7 DCS-2330L cameras around the property, thats a lot of investment. If I have to replace all those cameras to have a reliable system, I will just invest my money into another company with a more reliable system. To add to my frustrating, as of Jan 2020 I can not view my videos on HDD Viewer as I can not select 2020 as a year.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on January 04, 2020, 12:10:58 PM
I'll have D-Link look into this.

The 2020 year is now known to D-Link and that's under current review. Hoping it will be fixed...

Title: Re: Recorded video incomplete?
Post by: FurryNutz on January 21, 2020, 12:20:48 PM
FINALLY!!
ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_REVA_FIRMWARE_v2.5.8_BETA.zip (ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_REVA_FIRMWARE_v2.5.8_BETA.zip)

Let us know how it works for you...
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on January 22, 2020, 03:40:10 AM
The new firmware has not resolved my issue of incomplete playback, please see my comments below from my other post;

So I have tried the new firmware. And yes, I can now select dates in 2020. However, my recorded video is now incomplete as per my comments in the other post. Video that is recorded manually seems to work fine. But video that is recorded on motion detection is incomplete. The preview shows me that it should be a 3 or 4 minute clip, but only about 30sec to 1min of the actual video will play. This has always been a problem for me when using the DNR-202L and my outdoor DCS-2330L cameras. If I use anything beyond version 2.00 of the DNR-202L firmware, my videos do not play back properly.  There is obviously something wrong in these later firmware versions in regards to the DNR-202L and the DCS-2330L cameras that has not been resolved. My other camera on the other hand, a DCS-4802E seems to work fine. And yes, the DNR-202L was factory reset after the firmware installation and the DCS-2660L cameras are running the latest firmware. So how can this be resolved?

And back to my original question, when will the HDD Viewer software be fixed as that is not addressed with this firmware update.
Title: Re: Recorded video incomplete?
Post by: GreenBay42 on January 22, 2020, 06:35:48 AM
They are still working on the software.

For your DCS-2330L cameras, what hardware revision are they and what firmware are you using on them (1.12 or 1.14B03)?

I do not see this issue reported. You may want to contact tech support in your country.
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on January 22, 2020, 09:44:48 AM
Some of them are on 1.12, some are on 1.14. But I don't have 1.14b03, where can I get that from to try it out?

Also, the problem is only with motion detection scheduled recording. If I have the cameras record manually (24/7) then the video playback works fine.


They are still working on the software.

For your DCS-2330L cameras, what hardware revision are they and what firmware are you using on them (1.12 or 1.14B03)?

I do not see this issue reported. You may want to contact tech support in your country.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on January 22, 2020, 10:35:02 AM
v1.14B03 is located here:
https://support.dlink.com/ProductInfo.aspx?m=DCS-2330L (https://support.dlink.com/ProductInfo.aspx?m=DCS-2330L)
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on January 22, 2020, 12:32:16 PM
I just checked the camera's again. 4 of the cameras are using 1.14.03, 3 are using 1.12 and one of them is using 1.02. So I think the issue is with the DNR-202L firmware, not the camera firmware.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on February 04, 2020, 09:35:33 PM
Have you tried the recent Beta FW for the DNR?
Title: Re: Recorded video incomplete?
Post by: Jedi-77 on February 05, 2020, 05:46:42 PM
Have you tried the recent Beta FW for the DNR?

Yeah I tried it when it became available. But same story, incomplete video. Strange though, its only an issue with motion detected recordings. These recordings will only play the first 30 seconds to a minute of the recording even though the recording might be 3 minutes long. But if I set the cameras to constant record, all the recorded video plays back beautifully. Weird.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on February 06, 2020, 07:22:43 AM
I'll pass this alone to D-Link for review. Might take a while as China seems to be on lock down and there Lunar year was conveniently extended.  ::)
Title: Re: Recorded video incomplete?
Post by: GreenBay42 on February 06, 2020, 07:27:13 AM
I'll pass this alone to D-Link for review. Might take a while as China seems to be on lock down and there Lunar year was conveniently extended.  ::)

Conveniently? Yikes man.
Title: Re: Recorded video incomplete?
Post by: FurryNutz on February 06, 2020, 07:37:49 AM
Ya, hopefully next week it stops. And with the virus running around over other, who know what the end result is going to be. Lordy.  :o

Title: Re: Recorded video incomplete?
Post by: GreenBay42 on February 06, 2020, 07:38:17 AM
Jedi,
You might want to contact tech support so they can report the issue. Both the camera and DNR-202L have been discontinued so firmware fixes may take a while. Most likely the current firmware of the camera with the newer firmware of the 202L is creating some quirk where it is not recording properly.

http://support.dlink.com.au/ (http://support.dlink.com.au/)

I am checking the global tracking system to see if this issue has been reported.
Title: Re: Recorded video incomplete?
Post by: GreenBay42 on February 06, 2020, 07:39:53 AM
If you need the HDD Viewer software, here is the BETA to fix date issue - ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_HDD_VIEWER_v1.3.5.zip (ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_HDD_VIEWER_v1.3.5.zip)