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D-Link Connected Home => mydlink™ Home App => Topic started by: chumonger on March 14, 2016, 06:24:55 AM

Title: app black screen on iPod Touch
Post by: chumonger on March 14, 2016, 06:24:55 AM
D-Link email support suggested I post my issue here.

Case ID is C6823899
mydlink home app (v3.0.4) only shows black/blank screen on my iPod Touch.  myDlink lite app works fine.

Model number MD723LL/A
iOS version 9.2.1 (13D15)
Title: Re: app black screen on iPod Touch
Post by: FurryNutz on March 14, 2016, 07:02:02 AM
Try uninstalling, reboot Touch then re-installing. v3.0.4 is working for me on my iPhone 6P with iOS v9.2.1
Title: Re: app black screen on iPod Touch
Post by: chumonger on March 14, 2016, 12:02:38 PM
Nope, still black screen.
Title: Re: app black screen on iPod Touch
Post by: chumonger on March 15, 2016, 06:29:11 AM
Seems like other iPod Touch users have black screen or crash issues with v3.0.4.

https://sensortower.com/ios/us/d-link-corporation/app/mydlink-home/888259383
Title: Re: app black screen on iPod Touch
Post by: FurryNutz on March 15, 2016, 06:52:24 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: app black screen on iPod Touch
Post by: chumonger on May 03, 2016, 10:15:12 AM
Updated to the new myDLink Home version, same black screen issue on iPod Touch.
Awesome product.  /s
Title: Re: app black screen on iPod Touch
Post by: FurryNutz on May 03, 2016, 10:44:38 AM
Have you got on the phone and talked to D-Link support directly? We find phone support results in more immediate help and information.
Title: Re: app black screen on iPod Touch
Post by: chumonger on May 04, 2016, 01:10:58 PM
Talking to DLink support via email (Case ID C6823899). 
Sent them the same update I wrote above.  Their response today was that they have no ETA on a fix.  Awesome.
Title: Re: app black screen on iPod Touch
Post by: FurryNutz on May 04, 2016, 02:03:07 PM
Looks like they are aware of it. Please be patient for the fix.

Title: Re: app black screen on iPod Touch
Post by: MaryBono on October 17, 2018, 03:33:08 AM
1. Upgrade your app or your iOS.
2. Use RecoveryToo Fix Recovery can fix iPod Touch black screen (https://www.recovery-tool.com/ios-recovery/fix-ipod-touch-black-screen.html) problem.