D-Link Forums

D-Link IP Cameras for Home => DCS-825L => Topic started by: cyp1983 on May 25, 2015, 06:28:14 AM

Title: Constant Disconnection & Broken Motion Detection
Post by: cyp1983 on May 25, 2015, 06:28:14 AM
I owned DSC-825L for a month now and it started to act up 2 weeks ago.

From time to time, I am not able to connect to the camera (be it via DLink account or accessing local network). Sometimes I'm able to reconnect after waiting for half an hour or so, while most of the time restart of the camera is required.

On the other hand, the motion detection is ****. It seems to keep recording regardless whether there is motion. Period.

HELP!?

Current Firmware Version:1.02
Current Firmware Build Number:3427
Current Agent Version:2.0.17-b49
Title: Re: Constant Disconnection & Broken Motion Detection
Post by: FurryNutz on May 28, 2015, 07:38:15 AM
Please review:
Links>mydlink and Browser FAQ (http://forums.dlink.com/index.php?board=261.0)
DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)
mydlink.com and Java Application FAQ (http://forums.dlink.com/index.php?topic=53725.0)

Also...
http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/ (http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/)
 http://support.dlink.com/FAQView.aspx?f=IlkzRfo0ym7ofWgtMitzCA%3d%3d

What Mfr and model main host router do you have?
What wireless modes are you using one the main host router?
What is the distance between the camera and main host router?
Title: Re: Constant Disconnection & Broken Motion Detection
Post by: cyp1983 on May 29, 2015, 07:08:30 PM
Singapore

Router DLink DIR-868L
Wireless mode 11n on 2.4GHZ BAND
Distance about 5m, Signal ~70%

I'm accessing via mydlink Baby iOS app. It worked perfectly fine for first 2 weeks. Setup was hassle free that's what its advertised anyway.

No idea why you pasted me all the links ie. FAQ, mydlink portal config, the Chrome blocking plugins page.
Title: Re: Constant Disconnection & Broken Motion Detection
Post by: rose05 on June 01, 2015, 06:25:41 AM
I owned DSC-825L for a month now and it started to act up 2 weeks ago.

From time to time, I am not able to connect to the camera (be it via DLink account or accessing local network). Sometimes I'm able to reconnect after waiting for half an hour or so, while most of the time restart of the camera is required.

On the other hand, the motion detection is ****. It seems to keep recording regardless whether there is motion. Period.

HELP!?

Current Firmware Version:1.02
Current Firmware Build Number:3427
Current Agent Version:2.0.17-b49

Hi

why you are not upgrading your firmware to the 1.03 or 1.04 or 1.05
you can allways return to your older firmware if you have it as FW_DCS-825L_1.0xxxx.bin
then you can see if it is releated to the firmware

regards
Title: Re: Constant Disconnection & Broken Motion Detection
Post by: FurryNutz on June 01, 2015, 07:39:37 AM
Changes are made to the Mydlink service along with Java and Chrome applications that D-Link isn't responsible for however do test to make sure there products work on as best as possible. Those links should be reviewed to help you keep the camera running with new configurations that may need to be effected on the camera.

Yes your current running FW is out of date and you may need to update FW as well.


Singapore

Router DLink DIR-868L
Wireless mode 11n on 2.4GHZ BAND
Distance about 5m, Signal ~70%

I'm accessing via mydlink Baby iOS app. It worked perfectly fine for first 2 weeks. Setup was hassle free that's what its advertised anyway.

No idea why you pasted me all the links ie. FAQ, mydlink portal config, the Chrome blocking plugins page.
Title: Re: Constant Disconnection & Broken Motion Detection
Post by: cyp1983 on June 11, 2015, 07:18:14 AM
Gave up, selling my DCS-825L, period.

Couldn't even find the camera on http://global.dlink.com.sg/support/dlhome.asp, let alone upgrading the FW.

Title: Re: Constant Disconnection & Broken Motion Detection
Post by: FurryNutz on June 13, 2015, 01:27:39 PM
Where did you get the 835L from? The reason that it's not listed on that site is that it may not be sold or supported in that region. If your using a model camera that's not officially support or sold in that region then you need to find a camera model that is.

 
Gave up, selling my DCS-825L, period.

Couldn't even find the camera on http://global.dlink.com.sg/support/dlhome.asp, let alone upgrading the FW.
Title: Re: Constant Disconnection & Broken Motion Detection
Post by: rose05 on June 14, 2015, 11:27:58 AM
Gave up, selling my DCS-825L, period.

Couldn't even find the camera on http://global.dlink.com.sg/support/dlhome.asp, let alone upgrading the FW.

hi

its not so difficult to make the steps! then you get it work,
I done it often ... first set via your mobile phone to cam wlan ... after all ok, then log into the mydlink.com its writen on the manual ... its not so clear writen! DCS-825L_A1_Manual_v1.10(US).pdf