D-Link Forums

The Graveyard - Products No Longer Supported => Routers => DIR-890L => Topic started by: 4ener on April 02, 2015, 12:18:09 PM

Title: I'm experiencing problems with my router
Post by: 4ener on April 02, 2015, 12:18:09 PM
I'm experiencing problems with my router, some of which I've had resolved with the help of the folks on the chat lines. A couple of particular issues have not and I'm hoping someone out there can steer me in the right direction.

First of all, the firmware is completely up to date, my connection is DSL, with static IP, constantly get 4.5 to 5.2 Mbps Down and 0.4 to 0.7 Up........ issues are as follows:

1 Router doesn't seem to want to always connect after a disconnect. I have to go through the process on the Home Page of Fixing the Connection several times before reconnecting. Sometimes having to reset the router and setting up fresh..... I've done this weekly plus since getting the router on March 12.

2 Packet loss is a problem with the router to the point of frustration at times.  Web pages load slowly, streaming stutters and online gaming is, well difficult at best.

3 Devices connecting wireless get dropped and sometimes can't connect.

I've never has issues like this with a router before now. But I do like to have the latest computer gadgets when I can afford them, always expecting some issues, but not all this.

Title: Re: I'm experiencing problems with my router
Post by: FurryNutz on April 02, 2015, 12:46:40 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

>FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Internet Service Provider and Modem Configurations

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)



Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials (http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials)
Title: Re: I'm experiencing problems with my router
Post by: 4ener on April 05, 2015, 07:36:11 AM
I have some questions regarding how to separately isolate the 2.4 GHz and 5 GHz wireless sides on the 890L, I can't find a means of doing it in the new GUI?

Also, when trying to forward ports on this router I type in the TCP and UDP numbers, apply and save and the remaining rule count stays at 15 with no ports being forwarded.  How do you fix this?

This router is starting to frustrate the hell out of me, I've never seen anything like it.
Title: Re: I'm experiencing problems with my router
Post by: FurryNutz on April 05, 2015, 03:06:09 PM
You can disable Smart Connect if this is what your looking for to use the radios separately with different SSID names.

Please give feedback to the questions presented so we can better help you with your router.

Thank you.
Title: Re: I'm experiencing problems with my router
Post by: 4ener on April 06, 2015, 06:15:59 AM
What specifically are you looking for in terms of feedback?
Title: Re: I'm experiencing problems with my router
Post by: FurryNutz on April 10, 2015, 07:20:22 AM
Any status on this?  ???

I'm experiencing problems with my router, some of which I've had resolved with the help of the folks on the chat lines. A couple of particular issues have not and I'm hoping someone out there can steer me in the right direction.

First of all, the firmware is completely up to date, my connection is DSL, with static IP, constantly get 4.5 to 5.2 Mbps Down and 0.4 to 0.7 Up........ issues are as follows:

1 Router doesn't seem to want to always connect after a disconnect. I have to go through the process on the Home Page of Fixing the Connection several times before reconnecting. Sometimes having to reset the router and setting up fresh..... I've done this weekly plus since getting the router on March 12.

2 Packet loss is a problem with the router to the point of frustration at times.  Web pages load slowly, streaming stutters and online gaming is, well difficult at best.

3 Devices connecting wireless get dropped and sometimes can't connect.

I've never has issues like this with a router before now. But I do like to have the latest computer gadgets when I can afford them, always expecting some issues, but not all this.