D-Link Forums

D-Link Connected Home => DSP-W110 => Topic started by: bfretts on January 23, 2015, 09:54:22 AM

Title: Connectivity and app problems..
Post by: bfretts on January 23, 2015, 09:54:22 AM
I have a DSP-W110 plug and a DCS 932LB camera at a remote site. Both are up to date with FW.
I use an android phone to manage them remotely.
Mydlink lite app can usually see both devices, can pull streaming video from the camera, cannot manage the W110.
mydlink home app can usually see the W110 but not the camera.
My phone gets occasional notices that mydlink home has lost connectivity, but it worked off and on for the last 2 weeks, and now it cannot connect at all when I need it.
Both devices are on the same LAN, video streaming is still OK, the W110 not connecting although it is actually closer to the router than the camera.

Q1 what are DLINKs intentions about getting both of these home devices working from the same app?
Q2 how to get reliable function from the W110? As it stands it can't be trusted.
Title: Re: Connectivity and app problems..
Post by: FurryNutz on January 23, 2015, 10:02:39 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

Internet Service Provider and Modem Configurations


Wireless Configurations on Remote Host Router
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)

Remote Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials (http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials)

Depending upon the remote surroundings and environment, possible random interferences may cause connections to not make it correctly.

Be advised:
Notice: MyDlink.com (http://MyDlink.com) Scheduled Maintenance
2015/01/23 18:00

In order to provide you with better service, the mydlink portal will undergo scheduled maintenance on January 28 from 23:00PM to 5:00AM (UTC-7). The mydlink portal and mydlink apps may be temporarily unavailable during this period. Should you require immediate assistance, please do not hesitate to contact D-Link Technical Support. We apologize for any inconvenience.

So you might want to recheck all this after the 28th...