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D-Link IP Cameras for Business => DCS-7413 => Topic started by: mustangchris04 on September 19, 2014, 06:10:47 AM

Title: Pink Hue in image
Post by: mustangchris04 on September 19, 2014, 06:10:47 AM
Hello,

I have an issue in which the image always has a pink hue: http://screencast.com/t/DEvEA6AfN7 (http://screencast.com/t/DEvEA6AfN7)

Nightvision seems to be working fine. No matter what whitebalance setting I use, it always has this pink/purple hue. Any suggestions?

I tried rebooting and that didnt help, then I also when into the web interface and reset the camera and that also didn't help.
Title: Re: Pink Hue in image
Post by: mustangchris04 on September 19, 2014, 06:19:57 AM
OK, this is quite strange. Even after hard resetting the camera it still had the pink.

I went into the advanced settings of the camera, turned on "Night mode", then turned on and off the IR Light control, then turned back on day mode and it fixed! http://screencast.com/t/Qor0WtPhie
Title: Re: Pink Hue in image
Post by: mustangchris04 on September 20, 2014, 06:32:23 AM
I woke up this morning and the image had a pink hue again. I had to force night mode on, and then turn it back to automatic and then the image corrected itself.

Does anybody know what the issue is?