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D-Link Connected Home => DSP-W215 => Topic started by: MrWhite on June 11, 2014, 12:11:03 AM

Title: Bug - Plugs turns itself off after a few days of being "on"
Post by: MrWhite on June 11, 2014, 12:11:03 AM
Pretty simple bug,  I have 2 of these and both of them exhibit this problem.  After a day or so of continuously being on (sometimes after a few hours), the plug cuts power.  The green LED on the front still indicates as though it is switched on (the "switched on" LED, not the WiFi connected LED).  I haven't set any schedules and the power limit is "off".  Both running the 1.02b5 firmware (latest).

Super annoying.
Title: Re: Bug - Plugs turns itself off after a few days of being "on"
Post by: JavaLawyer on June 11, 2014, 06:00:56 AM
I will forward this issue to D-Link for review and post back if I learn anything.  :-\  ???
Title: Re: Bug - Plugs turns itself off after a few days of being "on"
Post by: MrWhite on February 20, 2015, 10:30:33 AM
So this issue seems to still happen to me on the 1.10 firmware.  It's gotten much better though and seems to happen after a few months of leaving the plug in "on" mode, but for example this morning I woke up and the temperature of my aquarium was 30degreesC because the plug had turned itself off.
Title: Re: Bug - Plugs turns itself off after a few days of being "on"
Post by: FurryNutz on February 20, 2015, 10:40:00 AM
Just curious, was is the power requirements of the aquarium devices? I presume a water pump and heater?
Title: Re: Bug - Plugs turns itself off after a few days of being "on"
Post by: MrWhite on February 20, 2015, 02:27:36 PM
Chillers so about 800W total power.
Title: Re: Bug - Plugs turns itself off after a few days of being "on"
Post by: FurryNutz on February 21, 2015, 03:43:04 PM
Ok, checking. Do the Chiller AMP draw more than 15amps by chance?

These are rated at Up to 1800W / 15Amps
Title: Re: Bug - Plugs turns itself off after a few days of being "on"
Post by: fockers on June 22, 2015, 12:06:25 AM
I have a same problem with my device too. It is cut the power without any reason.
I podded two tickets to the support about this issue without any answer. It is not very professional from DLink side.  >:(
The firmware is 2.03(latest). The load is less than 13A. No schedule, no thermal protection, consumption matter is off and I donít have any rule. DSP-W215 seems to be a very good device but D-Link have to work a lot on it: some simple web interface, some simple log, even I canít check the real time clock in the device is it correct.
Title: Re: Bug - Plugs turns itself off after a few days of being "on"
Post by: FurryNutz on June 22, 2015, 07:24:22 AM
We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I have a same problem with my device too. It is cut the power without any reason.
I podded two tickets to the support about this issue without any answer. It is not very professional from DLink side.  >:(
The firmware is 2.03(latest). The load is less than 13A. No schedule, no thermal protection, consumption matter is off and I donít have any rule. DSP-W215 seems to be a very good device but D-Link have to work a lot on it: some simple web interface, some simple log, even I canít check the real time clock in the device is it correct.