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D-Link IP Cameras for Business => DCS-7413 => Topic started by: Paktas on May 17, 2014, 12:48:28 PM

Title: DCS-7413 night time IR mode problem
Post by: Paktas on May 17, 2014, 12:48:28 PM
Anybody noticed issues with IR mode on DCS-7413? B revision.

Here's my problem:

1. Afternoon
(http://s28.postimg.org/aio70emrx/20140517_2040.png)

2. IR mode enabled automatically by ICR
(http://s27.postimg.org/hyq66repf/20140517_2112.jpg)

3. getting worse
(http://s24.postimg.org/6ov7g53et/20140517_2138.jpg)

4. useless
(http://s1.postimg.org/4cbjgiy7j/20140517_2221.jpg)

Camera position. No additional lightning (visble light) is enabled
(http://s27.postimg.org/sz7zpxjqr/20140512_092629.jpg)

IR settings on DCS-7413
(http://s27.postimg.org/4st7kfp6b/DCS_7413_IR_settings.jpg)

Firmware Version   2.00.02

Anybody ideas what's wrong with IR mode?
Title: Re: DCS-7413 night time IR mode problem
Post by: JavaLawyer on May 19, 2014, 07:36:30 AM
I will forward this thread to D-Link to review the images and will post back if I hear back...
Title: Re: DCS-7413 night time infrared mode reflection problem
Post by: Paktas on June 15, 2014, 12:45:46 PM
I had Dlink DCS-7413 taken to local Dlink service center for testing and they seem to've come to conclusion that it's the sun shield reflecting the infrared light back into the lens and that's why it's created a rounded burn out zone. Seems to be industrial design problem...

Not sure though how can this be me only noticing this IR issue with DCS7413? Anybody else noticed similar night behaviour of this camera in total darkness?
Title: Re: DCS-7413 night time IR mode problem
Post by: mustangchris04 on September 20, 2014, 06:33:14 AM
I am having this exact same issue. I have two of these camera but only one of them has this issue. I took off the sun visor on the one that has this issue and it doesn't help.
Title: Re: DCS-7413 night time IR mode problem
Post by: Paktas on September 24, 2014, 11:29:30 PM
mustangchris04, I have a feeling this was just an excuse for poor industrial design. We couldn't find a solution (including taking off the sun visor) and returned the camera to retailer. Replaced with another brand.
Title: Re: DCS-7413 night time infrared mode reflection problem
Post by: JavaLawyer on December 12, 2014, 06:05:33 AM
I had Dlink DCS-7413 taken to local Dlink service center...

Out of curiosity, what is the "D-Link Service Center"? Is this s D-Link facility or a third party company that services D-Link products?