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The Graveyard - Products No Longer Supported => Routers => DIR-857 => Topic started by: kbgorman on May 17, 2014, 09:25:04 AM

Title: Windows 8.1 phone won't connect to wireless network
Post by: kbgorman on May 17, 2014, 09:25:04 AM
I upgraded my Windows 8 phone to the 8.1 Preview for Developers. Prior to the upgrade I had been able to connect to my home wireless network without a problem. I FINALLY found the solution - it seems, like the Galaxy 4, you need to change the Cipher type to TKIP and AES. Once I did that, I'm connected again!

I hope this helps someone.

Kathy
Title: Re: Windows 8.1 phone won't connect to wireless network (RESOLVED)
Post by: FurryNutz on May 17, 2014, 01:40:57 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

Glad you got it working and thank you for sharing your information on how to correct it.

Enjoy.  ;)
Title: Re: Windows 8.1 phone won't connect to wireless network
Post by: kbgorman on May 29, 2014, 10:45:32 AM
When I first made the cipher change, my phone connected and I thought the problem was solved. Unfortunately I noticed a day later that the phone was no longer on my wireless network. I rebooted the router, and it was able to connect again. After another day, it was the same situation that a router reboot solved. Today in frustration I have tried using WPA only. Hopefully this will work. I don't know what else to try.

This phone, before the 8.1 upgrade, had no problem with the wireless network. I also have an old MacBook that wouldn't connect via wifi either until I changed the cipher type.

I don't understand much about this stuff but something different is going on with this router - I used to be able to connect the MacBook with a DIR-655 that I had before and the problem didn't start until I upgraded to the 857 (I connected with Ethernet to get it on my network so it wasn't urgent that I problem solve). Every other wireless device (iPad, iPhone, HP notebook, KindleHD) connects no matter what changes I make  (my Kindle Paperwhite needed a wireless network reset today when I made the WPA only change, but it connected.)

Since the Galaxy4 phones are apparently having the problem too, is there any advice or solution available? I'm determined to figure this out (I can't connect my phone with ethernet!)

Thanks, Kathy

Title: Re: Windows 8.1 phone won't connect to wireless network
Post by: FurryNutz on May 29, 2014, 10:53:33 AM

Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)
Title: Re: Windows 8.1 phone won't connect to wireless network
Post by: kbgorman on June 01, 2014, 08:26:19 AM
Thank you SO much for all your helpful suggestions! I'll give each a try next week. BTW, I'm using firmware 1.04 which I think is the latest.

I tried the auto WiFi setup yesterday (as opposed to manual setup) and, as of now, my phone is still connected. Since it normally gets about two days before it drops, it's premature to declare victory.

Since my phone has the developer Windows 8.1 release, it may be that the problem is with the new OS. Since all my other devices (except the old MacBook) have no problem, I'm suspicious of my hardware (which worked fine before the upgrade.)

This is my first experience with D-Link router WiFi issues. Like most things I took a consistent stable connection for granted. When you think about it, it's amazing that so many devices of different types routinely work flawlessly - I've put this on my list of things to remember to appreciate!

Thank you for your help - I'll let you know what I discover.

Kathy
Title: Re: Windows 8.1 phone won't connect to wireless network
Post by: FurryNutz on June 01, 2014, 09:58:01 AM
Ya, if the phone was working before the OS update and now it's not after, that would be a point of suspect...
Hope it keeps working. Keep us posted.
Title: Re: Windows 8.1 phone won't connect to wireless network
Post by: Syaoran on November 01, 2014, 03:07:00 PM
I have a Nokia Lumia 635 and it works perfectly with mine but I am running the QoS modded firmware.  I don't think that would actually make a difference though as I don't believe anything to do with the WiFi has been changed.  My phone has the T-Mobile WiFi Calling app for Windows Phone 8.1 in it which works flawlessly on this router for me whether I am talking on it or using WiFi instead of data for browsing and downloading. 
Title: Re: Windows 8.1 phone won't connect to wireless network
Post by: FurryNutz on November 01, 2014, 03:13:47 PM
Thanks for sharing our info and feed back.

I have a Nokia Lumia 635 and it works perfectly with mine but I am running the QoS modded firmware.  I don't think that would actually make a difference though as I don't believe anything to do with the WiFi has been changed.  My phone has the T-Mobile WiFi Calling app for Windows Phone 8.1 in it which works flawlessly on this router for me whether I am talking on it or using WiFi instead of data for browsing and downloading.