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The Graveyard - Products No Longer Supported => IP Cameras => DCS-5020L => Topic started by: jbbar@ymail.com on March 06, 2014, 05:08:06 AM

Title: Camera's Clicking
Post by: jbbar@ymail.com on March 06, 2014, 05:08:06 AM
I have a number of 5020's and they all seem to have a period of clicking. There doesn't appear to be anything happening with the camera. But periodically I hear one or the other of them clicking frequently. Any others having this issue and is it something that will be fixed in time. Quite annoying actually.
Title: Re: Camera's Clicking
Post by: JavaLawyer on March 06, 2014, 05:30:54 AM
I haven't personally experienced this issue with my DCS-5020L. Does the clicking occur when the camera transitions between Day and Night mode? If this is the case, then it's the IR Cut Filter engaging/disengaging and is considered normal.
Title: Re: Camera's Clicking
Post by: jbbar@ymail.com on March 06, 2014, 06:35:47 PM
It is not a solitary click it is a number randomly spaced but about 5-10 seconds apart for up to 10 minutes. I don't think it is related to the day/night transition as I hear camera's clicking in the middle of night. For the most part I have the IR turn to day mode anyway. As the camera's are behind glass they are useless with the IR shining anyway but without IR they will at least let me see lights outside.
Title: Re: Camera's Clicking
Post by: geeksquadofun on March 07, 2014, 04:48:35 AM
Mine also makes that clicking sound and would like to know why... I figured it may be the rotation mechanism or something...

Curious minds want to know.  ???
Title: Re: Camera's Clicking
Post by: JavaLawyer on March 07, 2014, 05:29:00 AM
Mine also makes that clicking sound and would like to know why... I figured it may be the rotation mechanism or something...

Curious minds want to know.  ???

The only audio you should hear through the live stream related to the pan/tilt motor is a whirring sound when the camera is in motion. If the pan/tilt functionality is not in use, there should be no sound other than the sound captured from the room itself.
Title: Re: Camera's Clicking
Post by: JavaLawyer on March 07, 2014, 05:32:33 AM
It is not a solitary click it is a number randomly spaced but about 5-10 seconds apart for up to 10 minutes. I don't think it is related to the day/night transition as I hear camera's clicking in the middle of night. For the most part I have the IR turn to day mode anyway. As the camera's are behind glass they are useless with the IR shining anyway but without IR they will at least let me see lights outside.

Mine also makes that clicking sound and would like to know why

Is this something that's always been happening since you purchased the DCS-5020L? Try another power source to rule out electrical interference. Also, try using a wired connection to rule out environmental factors that may be interfering with wireless.
Title: Re: Camera's Clicking
Post by: ReverendTed on March 07, 2014, 12:01:00 PM
To clarify: is the clicking something you only hear on the audio feed, or do you hear the camera itself making a clicking noise if you stand next to it?
Title: Re: Camera's Clicking
Post by: geeksquadofun on March 08, 2014, 07:38:51 AM
The clicking sound comes from the camera itself not the feed.

It's been doing that since I've had it - 1 year ago.

Title: Re: Camera's Clicking
Post by: JavaLawyer on March 08, 2014, 08:17:35 AM
I suggest manually engaging the Day/Night modes so you can hear the noise generated during the transition and determine if that sound is the same or different from the clicking you've been observing. Performing this test can rule out the day/night mode transitioning if the clicking sound is different.
Title: Re: Camera's Clicking
Post by: skooter on March 10, 2014, 07:50:01 PM
My DCS-5020L makes the same clicking sound (usually ~4 clicks) while transitioning between day/night mode. The clicking noise sounds like a relay engaging/disengaging. Itís pretty loud; I can hear it throughout the house.

Skooter
Title: Re: Camera's Clicking
Post by: JavaLawyer on March 11, 2014, 05:00:02 AM
My DCS-5020L makes the same clicking sound (usually ~4 clicks) while transitioning between day/night mode. The clicking noise sounds like a relay engaging/disengaging. Itís pretty loud; I can hear it throughout the house.

Skooter

DCS-9XX - My Camera Makes A Clicking Sound When Switching Between Day/Night Mode (http://forums.dlink.com/index.php?topic=48201.0)
Title: Re: Camera's Clicking
Post by: niteowl on April 15, 2014, 02:17:27 PM
I have 2 DSC-5020Ls and both of them make the same clicking noise (the cameras).  It really doesn't sound right & since I recently purchased these, I'm wondering if this is a defect requiring a return to Amazon,, uncertain whether your link on the DCS - 9XX applies since it doesn't appear to be the same model camera.

update: the clicking noises also were accompanied by the cameras turning themselves whenever they wanted.  I had to unplu and replug each affected camera everytime this happened.  been in touch with dlink techs & they had me reset all 3 cameras (they already had the latest firmware updates).  the next question on their list was to ensure my firmware was up to date on my arris motorola cable wifi router.  I contacted arris motorola & was informed that my cable company does that, not them.  however, as I explained my problem he suggested I get in my router panel & under the wifi tab select channel selection from auto to manual & play with the different channels.  it was set at (auto) channel 6 & I went to 11, then 10 and went down some more until the problem stopped (now for 3 days keeps fingers crossed).

yes the clicking sound was the camera going from day to nite and vice versa but they were multiple clicks,, sometimes 5 or 10 times,, not right.  the clicking has now stopped to the one click now changing over & none of the cameras have turned themselves off.  hope this helps.
Title: Re: Camera's Clicking
Post by: JavaLawyer on April 16, 2014, 04:44:37 AM
I have 2 DSC-5020Ls and both of them make the same clicking noise (the cameras).  It really doesn't sound right & since I recently purchased these, I'm wondering if this is a defect requiring a return to Amazon,, uncertain whether your link on the DCS - 9XX applies since it doesn't appear to be the same model camera.

In your particular case, does the clicking occur only when the camera is switching between Day Mode and Night Mode? If this is the case, then the sound is normal. I own the DCS-932L and DCS-5020L and both cameras make that telltale sound when transitioning between day/night mode.
Title: Re: Camera's Clicking
Post by: cmillar6 on May 04, 2014, 07:25:52 PM
My DCS-5020L started making the clicking sound today as well. Went on for a couple hours and unplugging it and rebooting didn't solve it. Its set to always day mode yet the clicking sounds to be the camera switching between night and day mode yet it isn't. This is either a firmware bug or the electronic mechanism that switches between night and day mode is going bad. Going to contact D-Link tomorrow about a replacement since mine is only a few months old.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 05, 2014, 04:31:37 AM
I have 2 DSC-5020Ls and both of them make the same clicking noise (the cameras).  It really doesn't sound right & since I recently purchased these, I'm wondering if this is a defect requiring a return to Amazon,, uncertain whether your link on the DCS - 9XX applies since it doesn't appear to be the same model camera.

Any update on this? Is the camera switching between day/night mode?
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 05, 2014, 04:32:19 AM
My DCS-5020L started making the clicking sound today as well. Went on for a couple hours and unplugging it and rebooting didn't solve it. Its set to always day mode yet the clicking sounds to be the camera switching between night and day mode yet it isn't. This is either a firmware bug or the electronic mechanism that switches between night and day mode is going bad. Going to contact D-Link tomorrow about a replacement since mine is only a few months old.

How confident are you that the camera Day/Night cut filter is engaging and that's the source of the clicking sound?  ???  :-\
Title: Re: Camera's Clicking
Post by: cmillar6 on May 05, 2014, 04:57:49 AM
99%   If I manually set the camera from day to night mode the sound is indistinguishable.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 05, 2014, 05:09:34 AM
99%   If I manually set the camera from day to night mode the sound is indistinguishable.

If you are viewing the camera image during this clicking sound, does the live feed toggle between color and black & white? I ask this because the clicking heard during day/night mode transitioning is due to the physical movement of the IR cut filter engaging/disengaging, which will invariably change the live feed image looks.
Title: Re: Camera's Clicking
Post by: cmillar6 on May 05, 2014, 09:20:04 AM
The clicking is worse today and the image is definitely changing during the click. It looks like it is attempting to go into night mode and then goes back. Not impressed, this camera is three months old.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 05, 2014, 09:32:01 AM
Has this issue persisted across multiple firmware versions?
What firmware version are you using now?

To rule out firmware as the cause and address any possible setting corruption, you may consider resetting the camera to the factory default settings. After the camera is reset to the factory defaults, load the latest firmware (or re-upload the current version).

** I strongly recommend using the factory reset to rule out any corruption that a simple FW upgrade may not address **
Title: Re: Camera's Clicking
Post by: cmillar6 on May 05, 2014, 10:19:20 AM
I'm running the most recent release of the firmware. Don't remember the exact version. The clicking is so bad my wife just called me at work to tell me to make it shut up. I set it to always night mode and that resolved it.   This problem only started this past Saturday which leads me to believe its hardware. I'll try reflashing and resetting it tonight.
On a side not the camera does look out the window and the clicking only happens when the sun is shining. Perhaps the light sensor is going bad, not sure.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 05, 2014, 10:22:22 AM
If the full FW flash doesn't resolve the issue, then I would surmise that this is a hardware failure. How long have you owned the camera?
Title: Re: Camera's Clicking
Post by: cmillar6 on May 05, 2014, 11:40:22 AM
I bought it January 21st 2014 from Amazon.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 05, 2014, 11:54:07 AM
If this issue is an unresolvable hardware issue, then your DCS-5020L should be covered under the 1-year warranty. Should you opt to pursue an RMA, here is the D-Link USA contact info:

D-Link Technical Support: 1-888-851-6464
Title: Re: Camera's Clicking
Post by: cmillar6 on May 05, 2014, 04:12:06 PM
I reset the camera, flashed the firmware again, reset again. So far, so good, although it seems to happen in the afternoon when the sun is shining on the camera. Time will tell. In the meantime I am going to notify D-Link of this issue and arrange for RMA#  If the problem goes away I will cancel it.  I have never been 100% happy with this camera. I have three DCS-932L's and they haven't made a peep in two years.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 05, 2014, 05:48:38 PM
Fingers crossed! Keep us posted.  ;)
Title: Re: Camera's Clicking
Post by: cmillar6 on May 06, 2014, 07:11:45 AM
No luck. Camera is clicking away and switching in between day and night mode as soon as the morning sun hits it. This is hardware failure and the last D-Link camera I will ever buy.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 06, 2014, 07:39:19 AM
I'm sorry you had such a negative experience. I wouldn't let one bad apple ruin the bunch.
Title: Re: Camera's Clicking
Post by: cmillar6 on May 06, 2014, 09:48:14 AM
Well the fact that D-Link won't RMA the camera is what has me upset. I am quite happy with my 932L's. I'm told they think this is firmware related and I'm to wait until the end of the month for a new release.  No way this is firmware related, I ran version 1.03 for weeks with no issues until this past weekend when the clicking started.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 06, 2014, 12:01:24 PM
Well the fact that D-Link won't RMA the camera is what has me upset. I am quite happy with my 932L's. I'm told they think this is firmware related and I'm to wait until the end of the month for a new release.  No way this is firmware related, I ran version 1.03 for weeks with no issues until this past weekend when the clicking started.

Since the legacy firmware is also presenting the same issue, I would tend to think this is hardware as nothing else has changed in your camera. I'll make some offline queries to see what I can find out.  :-\
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 06, 2014, 12:24:33 PM
Well the fact that D-Link won't RMA the camera is what has me upset. I am quite happy with my 932L's. I'm told they think this is firmware related and I'm to wait until the end of the month for a new release.  No way this is firmware related, I ran version 1.03 for weeks with no issues until this past weekend when the clicking started.


@cmillar6 -- Please check your private messages (PM).  ;)
Title: Re: Camera's Clicking
Post by: niteowl on May 08, 2014, 08:00:35 AM
posted earlier:
I have 2 DSC-5020Ls and both of them make the same clicking noise (the cameras).  It really doesn't sound right & since I recently purchased these, I'm wondering if this is a defect requiring a return to Amazon,, uncertain whether your link on the DCS - 9XX applies since it doesn't appear to be the same model camera.

update:
the clicking noises also were accompanied by the cameras turning themselves off whenever they wanted.  btwm I did update all cameras with latest firmware.  I had to unplug and replug each affected camera everytime this happened.  been in touch with dlink techs & they had me reset all 3 cameras.  the next question on their list was to ensure my firmware was up to date on my arris motorola cable wifi router.  I contacted arris motorola & was informed that my cable company does that, not them.  however, as I explained my problem the tech suggested I get in my router panel & under the wifi tab & de-select channel selection from auto to manual & play with the different channels.  it was set at (auto) channel 6 & I went to 11, then 10 and went down some more until the problem stopped (now for 3 days keeps fingers crossed).

yes the clicking sound was the camera going from day to nite and vice versa but they were multiple clicks,, sometimes 5 or 10 times or more in a row,, not right.  the clicking has now stopped to the one click now changing over & none of the cameras have turned themselves off.  hope this helps.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 08, 2014, 08:04:40 AM
posted earlier:
I have 2 DSC-5020Ls and both of them make the same clicking noise (the cameras).  It really doesn't sound right & since I recently purchased these, I'm wondering if this is a defect requiring a return to Amazon,, uncertain whether your link on the DCS - 9XX applies since it doesn't appear to be the same model camera.

update:
the clicking noises also were accompanied by the cameras turning themselves off whenever they wanted.  btwm I did update all cameras with latest firmware.  I had to unplug and replug each affected camera everytime this happened.  been in touch with dlink techs & they had me reset all 3 cameras.  the next question on their list was to ensure my firmware was up to date on my arris motorola cable wifi router.  I contacted arris motorola & was informed that my cable company does that, not them.  however, as I explained my problem the tech suggested I get in my router panel & under the wifi tab & de-select channel selection from auto to manual & play with the different channels.  it was set at (auto) channel 6 & I went to 11, then 10 and went down some more until the problem stopped (now for 3 days keeps fingers crossed).

yes the clicking sound was the camera going from day to nite and vice versa but they were multiple clicks,, sometimes 5 or 10 times or more in a row,, not right.  the clicking has now stopped to the one click now changing over & none of the cameras have turned themselves off.  hope this helps.

Were there specific times during the day when normally occurs?
Where are your cameras facing?  Are they exposed to bright lights? Direct sunlight?
Title: Re: Camera's Clicking
Post by: niteowl on May 08, 2014, 08:35:10 PM
Were there specific times during the day when normally occurs?
Where are your cameras facing?  Are they exposed to bright lights? Direct sunlight?

answer: 
I can remember when the multiple clicking took place with 2 cameras & they were at night when it was dark with minimal to no light.  those same cameras may have also clicked a lot during the day as well.  I did not take specific note of the times & conditions when the multiple clicking took place.  none of the cameras face direct sunlight.  they are not right next to any window but both are in rooms with windows.
Title: Re: Camera's Clicking
Post by: JavaLawyer on May 12, 2014, 05:39:37 AM
Were there specific times during the day when normally occurs?
Where are your cameras facing?  Are they exposed to bright lights? Direct sunlight?

answer:  
I can remember when the multiple clicking took place with 2 cameras & they were at night when it was dark with minimal to no light.  those same cameras may have also clicked a lot during the day as well.  I did not take specific note of the times & conditions when the multiple clicking took place.  none of the cameras face direct sunlight.  they are not right next to any window but both are in rooms with windows.

Out of curiosity, how old are the cameras (i.e. are they still within the Amazon 30 day return window)? Although not impossible, I find it highly unlikely that two cameras would be subject to the same hardware defect.  :-\
Title: Re: Camera's Clicking
Post by: JulienG on June 15, 2014, 03:26:41 PM
Hi - I am facing the same clicking noise issue on my brand new 5020L:
It is set up to "Always Day Mode".
When the 5020L is in the dark, then it keeps on Clicking.
Setting it to Day/Nigh to Auto sorted out the Clicking noise issue BUT it is NOT what I want.

I want the camera to be ALWAYS in ""Always Day Mode" to not make any noise when somebody is turing the light on in the room.

Can D-Link please investigate this issue? (I have the latest firmware) Thanks.


Title: Re: Camera's Clicking
Post by: silber on June 22, 2014, 09:01:10 AM
Same issue here, I'm wondering if the "light frequency" setting (had it on auto) might be causing the rapid clicking at 2am.  I already had "always day mode" selected.  When I switch light frequency manually it makes the same clicking sounds.  Changed it to 60Hz from auto.  Guess I'll find out.
Title: Re: Camera's Clicking
Post by: silber on June 23, 2014, 04:40:45 PM
Guess I'll find out
Nope that didn't fix it. Camera started clicking randomly around 2:50am.  Time to return this POS.
Title: Re: Camera's Clicking
Post by: gajego on June 29, 2014, 03:23:11 PM
My DCS-5020L started making the clicking sound today as well. Went on for a couple hours and unplugging it and rebooting didn't solve it. Its set to always day mode yet the clicking sounds to be the camera switching between night and day mode yet it isn't. This is either a firmware bug or the electronic mechanism that switches between night and day mode is going bad. Going to contact D-Link tomorrow about a replacement since mine is only a few months old.

Both my 5020L cameras are acting the same. Eventually, one of them broke and the IR filter is stuck (see my other posting)

On my other "good" camera I disabled auto and left it on daylight  all the time.
Title: Re: Camera's Clicking
Post by: Rick_E on July 08, 2018, 11:52:29 AM
Realizing this is an old thread, I thought I would post my solution to the clicking between day and night modes because it affects a lot of people. In my case the problem was caused by having the image contrast setting too high while viewing a high contrast outdoor scene.

The solution was to temporarily lower the image contrast setting from 0 to -6 to stop the clicking, then raise it back up to -1.
Title: Re: Camera's Clicking
Post by: FurryNutz on July 11, 2018, 06:46:58 AM
Thanks for letting us know. Hope this helps future users.  ;)

Realizing this is an old thread, I thought I would post my solution to the clicking between day and night modes because it affects a lot of people. In my case the problem was caused by having the image contrast setting too high while viewing a high contrast outdoor scene.

The solution was to temporarily lower the image contrast setting from 0 to -6 to stop the clicking, then raise it back up to -1.