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The Graveyard - Products No Longer Supported => Routers => DIR-827 => Topic started by: backdrop001 on August 01, 2013, 09:09:51 PM

Title: connection drops when playing rift
Post by: backdrop001 on August 01, 2013, 09:09:51 PM
i just got this router a few days ago and everytime I play the mmo rift I get freezes and connection drops.

I have Comcast for my internet and am wired on my PC.

I do have my devices reserved.
Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 01:09:49 AM
anyone at all have any ideas, I've noticed it also happen occasionally when running vent.
Title: Re: connection drops when playing rift
Post by: FurryNutz on August 03, 2013, 11:32:25 AM
Welcome! (http://forums.dlink.com/index.php?topic=41537.0)


Internet Service Provider and Modem Configurations


Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

 
Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0)


3rd Party Security Software Configurations


Please review this for gaming:
Gaming and QoS for XBL (http://forums.dlink.com/index.php?topic=42011.0)
Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 12:09:10 PM
•What Hardware version is your router? Look at sticker under router.
A1
•Link>What Firmware version is currently loaded? Found on the routers web page under status.
1.01

•What region are you located?
usa

•Are you wired or wireless connected to the router?
wired

•Has a Factory Reset been performed?
no



Internet Service Provider and Modem Configurations
•What ISP Service do you have? Cable or DSL?
is Comcast cable

Title: Re: connection drops when playing rift
Post by: FurryNutz on August 03, 2013, 01:36:23 PM
What ISP Modem Mfr. and model # do you have?

LEt us know if you can try some of the other suggestions and what the results are.
Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 04:01:01 PM
isp is Comcast the
modem is ubee model number v10c035 I think was kind of hard to read
Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 09:11:58 PM
and I did upgrade just now the firmware to 1.04 and its still doing it.
Title: Re: connection drops when playing rift
Post by: FurryNutz on August 18, 2013, 12:11:46 PM
Can you provide some feedback on the questions and suggestions provided?
This could be an ISP modem or service issue as well.

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.