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The Graveyard - Products No Longer Supported => Routers => DIR-827 => Topic started by: abisme on December 26, 2011, 10:58:33 AM

Title: dir 827 dropping lan connection
Post by: abisme on December 26, 2011, 10:58:33 AM
my dir 827 is dropping my hard wired lan connection to my desktop computer.  if i power down the router and then power it back up again it works just fine for a while and then it will quit.  alll else works fine any suggestions as it makes me crazy
Title: Re: dir 827 dropping lan connection
Post by: Cobra on December 26, 2011, 11:01:15 AM
Try hooking up the cable to a different port on the router.

If that resolves the issue you may have a bad port on the router.
Title: Re: dir 827 dropping lan connection
Post by: FurryNutz on December 26, 2011, 11:01:42 AM
What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.

What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer (http://www.metageek.net/) to find out.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.

Maybe someone can review your router settings with you using teamviewer. (http://www.teamviewer.com)
InSSIDer (http://www.metageek.net/)
Title: Re: dir 827 dropping lan connection
Post by: abisme on December 26, 2011, 11:12:24 AM
router is only 10 days old.  running with a cable modem, motorola, stand alone.  router shows my desktop computer and has assingned an ip address to it.  computer says it is connected to internet, but ie 9 will not connect to internet unless i reset router
Title: Re: dir 827 dropping lan connection
Post by: FurryNutz on December 26, 2011, 11:14:32 AM
Try using a different browser like Opera or FF.
If IE9, set compatibility mode in IE9 to test.
Title: Re: dir 827 dropping lan connection
Post by: Cobra on December 26, 2011, 01:59:54 PM
Try using a different browser like Opera or FF.
If IE9, set compatibility mode in IE9 to test.

Browser should not matter for internet.

Go into internet options > Connections tab

Click on LAN setting at the bottom and in the window that opens make sure Automatically detect setting is not checked. You can have issues if that it checked. Also make sure the 2.4 and 5 radios have different SSID.