D-Link Forums

D-Link Network Storage => DNS-343 => Topic started by: bsculley on May 21, 2011, 06:41:53 PM

Title: Upgrade to firmware v1.04 failed
Post by: bsculley on May 21, 2011, 06:41:53 PM
I just attempted to upgrade from  firmware v1.03 to v1.04 which I downloaded from here:
http://www.dlink.com/products/?pid=DNS-343&tab=3.firmware

The web page displayed the "updating" progress bar which got to the end and then everything hung up.  The website would not respond and the drive was not available. 

I waited two hours and finally tried restarting the unit.  Now the OLED alternates between "System Restart!" and "System is booting..." but nothing else happens.

Any way to recover from this?

Thanks
Title: Re: Upgrade to firmware v1.04 failed
Post by: JaLooNz on May 21, 2011, 07:53:05 PM
Have you tried power cycling it and flashing the firmware once again?
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 22, 2011, 06:42:56 AM
As suggested, flashing the firmware will reset the factory default firmware and erase all of your settings.  This procedure will not impact your data.
Title: Re: Upgrade to firmware v1.04 failed
Post by: bsculley on May 22, 2011, 10:12:25 AM
Thanks for the reply.  I have cycled the power several times with no change in results (System Restart/System Booting messages). 

How can I reflash the the firmware or reset factory defaults when the on-board web interface is not responding?

Thanks,
Bob
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 22, 2011, 10:23:32 AM
The rear of the DNS-343 contains a "Reset" button.  Press and hold this button for > 5 seconds to reset the unit to the factory defaults.  Again, this should have no impact on your data or hard drives.
Title: Re: Upgrade to firmware v1.04 failed
Post by: bsculley on May 22, 2011, 10:50:13 AM
Thanks for the tip.  (Pretty big duh factor on this end)

Unfortunately, the reset button appears to have no effect.  I even tried cycling the power and powering up with the button depressed, but still get the same sequence of messages and no web interface.

Any more ideas?

Bob
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 22, 2011, 04:38:12 PM
Here's a thread that addresses your symptoms. Doesn't look encouraging.
http://forums.dlink.com/index.php?topic=11215.msg66575#msg66575 (http://forums.dlink.com/index.php?topic=11215.msg66575#msg66575)
Title: Re: Upgrade to firmware v1.04 failed
Post by: D-Link Multimedia on May 22, 2011, 08:19:23 PM
Pull all disks (just unseat them from the sata connectors and restart the box and see if it comes up. If it doesn't come up with the disks unseated more or less the boxes flash failed and you have a brick. Are you still within warranty?
Title: Re: Upgrade to firmware v1.04 failed
Post by: bsculley on May 23, 2011, 06:02:43 PM
No, sadly it doesn't boot without the disks either, and it's out of warranty (Dec '09).  Is there a depot repair/exchange option?

Bob
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 23, 2011, 07:23:39 PM
No, sadly it doesn't boot without the disks either, and it's out of warranty (Dec '09).  Is there a depot repair/exchange option?

Not through D-Link.
Title: Re: Upgrade to firmware v1.04 failed
Post by: bsculley on May 24, 2011, 11:44:53 AM
I have to say that an expensive product like this that can be bricked by executing vendor supplied software and following recommended procedures seems poorly designed and not worth the money.

The fact that there is no repair or exchange service outside warranty adds insult to the injury.

This will be my last D-Link product.

Bob
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 24, 2011, 11:52:08 AM
I have to say that an expensive product like this that can be bricked by executing vendor supplied software and following recommended procedures seems poorly designed and not worth the money.

The fact that there is no repair or exchange service outside warranty adds insult to the injury.

This will be my last D-Link product.

Bob

I understand your discontent. Speaking for myself, it would be much easier to accept a bricked unit if the issue were something more substantial (and unrecoverable) than a simple failed firmware upload.
Title: Re: Upgrade to firmware v1.04 failed
Post by: skrupka on May 24, 2011, 03:54:08 PM
I've been reading this forum for the DNS-343 for a couple of years now, i never had any issue with my unit but i'm sure it's only because i filled it up and keep it off most of the time.   I'm not upgrading to v1.4 for fear of bricking it unless d-link refunds the money spent on the unit.


 
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 25, 2011, 12:44:49 PM
I've been reading this forum for the DNS-343 for a couple of years now, i never had any issue with my unit but i'm sure it's only because i filled it up and keep it off most of the time.   I'm not upgrading to v1.4 for fear of bricking it unless d-link refunds the money spent on the unit.

The problem discussed here isn't necessarily due to firmware v1.04, but could be attributed to an interrupted firmware upload/update or a firmware file corrupted during download, to name a few possibilities.
Title: Re: Upgrade to firmware v1.04 failed
Post by: bsculley on May 25, 2011, 06:56:30 PM
While I don't disagree in principal, I will submit that:

1. The firmware file was extracted from a zip, which usually doesn't work if the zip is corrupted
2. The upload took place over a wired network that was working fine both before and after the incident.
3. The device could/should have transfered the  entire file to device before the flashing process commenced. (Eliminates problems due to network failure)
4. The device could/should have verified the checksum or done some other validation on the firmware file.
5. There could/should be a button (or something) on the device that would restore it to some base (functional) state even in the event of a bad flash.

I work routinely with expensive devices that frequently need to be reflashed and I have never experenced this type of unrecoverable failure.  All except the last of my suggestions are a matter of programming and shouldn't be difficult or overly expensive to implement.

Bob
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 26, 2011, 04:20:13 AM
I agree with your points, but nonetheless a failure occurred somewhere in the pipeline. My contention here is that I would not necessarily attribute this issue specifically to installing firmware version 1.04 (as implied by the other poster), but rather to some other (albeit rare) breakdown in the installation process (somewhere between download, archive extraction, upload, installation, etc).
Title: Re: Upgrade to firmware v1.04 failed
Post by: D-Link Multimedia on May 26, 2011, 08:20:53 AM
3. The device could/should have transfered the  entire file to device before the flashing process commenced. (Eliminates problems due to network failure) It does

4. The device could/should have verified the checksum or done some other validation on the firmware file. It does but since we don't know what caused it, it is hard to say the culprit. It could have been a bad rom sector that it was writing over and got stuck.

5. There could/should be a button (or something) on the device that would restore it to some base (functional) state even in the event of a bad flash. This is actually not a common option on consumer devices but our newer nas devices do have this feature which what you are referring to is a secondary ROM that stores a base firmware that can never be over-written. The older generation models DNS-321/323/343 do not have such a ROM.
Title: Re: Upgrade to firmware v1.04 failed
Post by: bsculley on May 26, 2011, 12:37:28 PM
I agree with your points, but nonetheless a failure occurred somewhere in the pipeline. My contention here is that I would not necessarily attribute this issue specifically to installing firmware version 1.04 (as implied by the other poster), but rather to some other (albeit rare) breakdown in the installation process (somewhere between download, archive extraction, upload, installation, etc).
Sorry, I missed your point.  I agree that the problem had nothing to do with version 1.04 per se.
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 28, 2011, 08:27:27 AM
Can someone explain to me and others on this board that purchase products that can be upgraded with new firmware; why a failed firmware update turns a product into a brick.

Not all products are created equal. D-Link offers cost effective consumer-grade products, which in my estimation are priced at the lower end of the consumer grade spectrum. I can name a plethora of other fail-safe features that are not included in this class of products.

In 2010 / 2011 why can't D-Link hire Engineers with enough smarts to PREVENT BRICKING !!!!!!!!!!!!!!!!!!!!!!!!!!

The DNS-343 was released years ago (2008?) and was most likely designed at least a year prior to that. From my understanding, new D-Link products designed/released in "2010 / 2011" do contain this feature.


This a very old problem that has had fixes available for several years.  The cost is only a few pennies.

Fixes may have been available for "several years", but the DNS-343 was designed more than several years ago. Not sure where you got your price from. The cost must factor in R&D, QA/QC, engineering/design, additional hardware, and potentially retooling their manufacturing process.


D-Link HAS (by their actions) REFUSED TO FIX and continue to REFUSE TO IMPLEMENT A FIX to allow as many retries as necessary to update firmware WITHOUT PUTING THE PRODUCT IN TH RECYCLING BIN.

This is more than a software fix (as I describe above), requiring re-engineering, hardware design, and a potential retooling of their manufacturing process. This level of re-engineering/redesign is impractical and would significantly raise the product cost.
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 28, 2011, 02:34:42 PM
I couldn't agree with you more regarding the availability of technology and best practices to preclude failed software from rendering a device permanently inoperable.

I also have a background in manufacturing (software and product) as well as intellectual property and product liability. Ideally, products should be designed to handle every conceivable circumstance where user intervention is involved. Manufacturers must assume all possible cases for consumer error when it comes to following technical directions, as well as account for environmental and technical factors (e.g. power spike/outage, file corruption, network disruption, etc.).

As you aptly stated, time-to-market often takes precedence over taking the time to flush out problems. Playing devils advocate, there are manufacturers who choose design products that fall within a lower price point and target consumer retail price - and as a result, concessions are made. Additionally, in highly competitive markets with rapidly evolving technology, manufacturers are often left with no choice but to bring a product to market prematurely just to keep up with the competition. I've found this to be the case for products such as media players,
Title: Re: Upgrade to firmware v1.04 failed
Post by: skrupka on May 29, 2011, 12:58:11 AM
Javalawyer, let me quote you.  "less than ideal"    This D-LINK product is less than ideal in 1) Support 2) execution of updates  3)  Customer satisfaction

In my experience, career or personal I've never seen anything close to how bad the support is for this product --  i.e. fixing the code to prevent the OLED from flashing that the hard drive is running out of space is a simple fix and that code could of been updated within a month on all hardware platforms for the DNS series -- in my opinion.   

Now,  a new version of firmware is officially out and it has bricked ONE customer who has posted about it.  There is probably many more who are not posting about it.   
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 29, 2011, 07:25:55 AM
skupka, I agree with some of your points. I'm sure a relatively small number of consumers actually register on this forum, and only a subset of registrants actually report their issues.

That said, over the years I've dealt with the post-consumer support at many companies, many of which provided support at a level well superior to D-Link, while others fell far short of D-Link. I'm not defending D-Link, but rather saying that they are neither the best, nor the worst when it comes to post-consumer support. At least they are acknowledging our issues on this forum and providing some level of firmware updates to address a subset of the issues we are raising.
Title: Re: Upgrade to firmware v1.04 failed
Post by: giftmugs on May 10, 2014, 02:50:06 PM
Hello bsculley,

I am posting here as I have the very same problem while trying to update to FW version 1.05.
My 343 is now a brick and I was wondering if you where able to resolve your problem
and if so, could you tell me how?
Thank you for your attention.
Title: Re: Upgrade to firmware v1.04 failed
Post by: bsculley on May 10, 2014, 05:07:35 PM
In a word, no.  Buffalo was the ultimate solution.
Title: Re: Upgrade to firmware v1.04 failed
Post by: giftmugs on May 11, 2014, 06:57:10 AM
Thank you very much for your quick reply.

It looks like I too have to give up on the D-Link brand. I sort of liked my DNS-343!

 :'(
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 11, 2014, 07:58:07 AM
Thank you very much for your quick reply.

It looks like I too have to give up on the D-Link brand. I sort of liked my DNS-343!

 :'(

How long have you had your DNS-343? The product has been out for ~6 years, which is a pretty good run for a consumer device of this level. Also, this was D-Link's first four-bay NAS.
Title: Re: Upgrade to firmware v1.04 failed
Post by: giftmugs on May 18, 2014, 02:21:49 PM
I experienced the very same problem with version upgrade to 1.05:
I now, too, have a brick!!

D-Link should be able to offer the address of a shop that can help fix this problem for a reasonable charge.
 ???
Title: Re: Upgrade to firmware v1.04 failed
Post by: JavaLawyer on May 19, 2014, 04:40:37 AM
Unfortunately, I believe D-Link phased out after market support for the DNS-343 approximately a year and a half ago, as three new generations of ShareCenters lines have have successively replaced the original ShareCenter series (DNS-321/323/343).