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The Graveyard - Products No Longer Supported => D-Link Multimedia and USB => DSM-510 => Topic started by: C4MP3R on February 11, 2008, 12:02:14 PM

Title: Media Server Connection Issues After Movie Playback
Post by: C4MP3R on February 11, 2008, 12:02:14 PM
I am currently experiencing connection issues after watching a movie.  The situation is that after a movie has completed, or i stop the movie and return to the menu, the media server is no longer seen by the DSM-510.  I have to go into the server menu and refresh the device for it to see the server again.

Steps taken: navigate to server icon, press enter, (message says starting server and i press abort), once in the server menu i press the menu button and select refresh. Sever is once again visible to the device.

For the most part (90+ percent) the movies will play in their entirety without issues (well that is up until my last two movies where it stopped mid-way and had to be reselected).  There are no network issues or lag during the movie so i wouldn't expect that to be the issue.

Is there a time-out feature or an idle time that will cause the hardware to just report no server?

Firmware: 1.07
Media Server Software: Nero 7 Home Essentials (shipped with unit)
Sever: XP Media Center - 1Gb nic
DSM-510 Network Connection: Wireless 11g
Title: Re: Media Server Connection Issues After Movie Playback
Post by: mpodkowa on February 21, 2008, 09:04:50 AM
I am experiencing the very same issue.  I do not recall it happening prior to firmware release 1.07.  Thanks for adding the steps to refresh the server still an issue but much quicker following the steps.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on February 21, 2008, 09:49:15 AM
It should not idle out and this is not normal behavior for the DSM-510. Do you see any similarities in the video files being played that have this issue?

Also try Windows Media Player 11 as you server and see if you have the same issue. Click the link below for setup instructions.

http://support.dlink.com/faq/view.asp?prod_id=2692&question=DSM-120%20/%20DSM-320%20/%20DSM-320RD%20/%20DSM-510%20/%20DSM-520
Title: Re: Media Server Connection Issues After Movie Playback
Post by: mpodkowa on February 22, 2008, 12:29:16 PM
I actually have two DSM-510 units and had switched them out both of them seem to have the same problem running Wirelessly.  The Videos play fine. Once the video is done being played the server's file list is grayed out.

I am already running Windows Media Player 11 as my media server.

I should open a ticket with Tech Support. 
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on February 22, 2008, 02:43:45 PM
Please verify if this happens wired as well as wirelessly.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: mpodkowa on February 23, 2008, 04:45:56 PM
This only happens in Wireless mode when running wired both units function fine. I have tried both of my DSM-510 units in wired and wireless mode.  Both units work exactly the same in each mode.

This may be tied to the 1.07 firmware release as the Wireless unit worked fine.  Can't recall exactly when the issue first appeared before or after an upgrade to firmware 1.07.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on February 25, 2008, 04:15:18 PM
Make sure all you antennas are positioned correctly (straight up if it is a single external antenna device) and check your wireless environment is the DSM-520 within line of sight with the router, and remove power to an 2.4 Ghz cordless phones. if you must go through wall make sure you do not go through any mirrors, fish tanks, or Appliances this will all stop or reflect the wireless signal. If you DSM-520 is on another floor make sure the router is on the bottom floor broadcasting.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: mpodkowa on February 26, 2008, 06:24:44 AM
I am having no other trouble with my Wireless network.  I have a Wii connected Wirelessly the same distance from my router and it operates flawlessly without any dropouts as well as a laptop from the same room.  This issue appears only to be related to the DSM-510 unit.

Antennas are positioned correctly, I only have 5.8 Ghz phones, router operates at 2.4 Ghz, microwave and other appliances are off and not within line of sight of router to DSM-510.

Firmware: 1.07
Media Server Software: Windows Media Player 11
OS: XP Professional
DSM-510 Network Connection: Wireless 11g
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on March 05, 2008, 11:19:37 AM
Does this only seem to happen playing Videos? Does it only happen with files of a specific type or over a specific size?
Title: Re: Media Server Connection Issues After Movie Playback
Post by: mpodkowa on March 06, 2008, 04:57:18 AM
Happens with any size video I watch.  If after I refresh the List and do not even watch a movie it will happen.  It seems like it is just a matter of an unspecified period of time of inactivity.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on March 06, 2008, 03:58:21 PM
Hmm I am unable to replicate this issue using a wireless connection. Try assigning static IP address to the DSM 510 and PC this may help.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: C4MP3R on March 07, 2008, 08:26:25 AM
I have been using static ip addresses for my Media Server and also for the MediaLounge ever sense i set everything up.  The IPs aren't manually set on the server but are set through my router (IP associated with the mac).

i too have a wii, an xbox, and a few laptops that don't have any issues with the wireless (wii and xbox also set with ip/mac relationship in router).  I don't have any wireless phones (we use cells only). I also tested media lounge with everything shutdown except for the media lounge (server is hardwired).

when reading some of the firmware release notes i noticed that in 1.06 there is a viiv network time-out of 60 minutes added for configuration.

" Changed Intel Viiv wireless configuration time-out period to 60 minutes."

it says it is for the configuration but this makes me think that there could be some time-out period set or this variable is crossing over to the main program.

maybe there is a wake up problem coming out of the screen saver or returning from a stream.  a simple refresh seems to cure the issue, maybe a "refresh" could be added after a screen saver call or when a job is cancelled/completed (i.e. streaming, photo load, music playback, etc.)

Maybe this is a Nero 7 quirk?  When you do your tests are you using WMP11 or Nero 7?
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on March 07, 2008, 12:18:46 PM
In my tests I have tried WMP11, Nero media home, and DNS-323 built in UPnP media server. Using any of these media servers I do not get this issue.

Is your computer wireless as well as the DSM-510?
Title: Re: Media Server Connection Issues After Movie Playback
Post by: JonBaggott on March 09, 2008, 01:01:39 PM
I too have had this problem ever since I bought the DSM-510 over a year ago. It's been there with:

Every version of firmware I've tried.
Every PC I have available and every media server software I've tried (wired and wireless, XP and Vista, TVersity, Nero and WMP11).
Every media type I stream (video, pictures and music).

It's not that the DSM-510 loses its connection(s) - the currently playing media always completes to the end. However, the servers are no longer detected and all the lists grey out until the list of servers is refreshed. If multiple items are queued up to play playback stops after the current item ends. When I have multiple servers active all go to this state at the same time.

My DSM-510 is connected wirelessly to a DI-624. This problem happens very frequently - I can rarely play a complete album or slideshow without losing the server.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: mpodkowa on March 10, 2008, 11:05:38 AM
My computer is wired to the router directly.  I have to repeat if have two DSM-510 units either one of them experiences the same issue when connected wirelessly.  They work fine wired.  Every other piece of Wireless gear I own works flawlessly except for the DSM-510 units.

The movies always play to the end and then I find that the menues are greyed out sometimes a message stating failed to retrieve file list
Title: Re: Media Server Connection Issues After Movie Playback
Post by: tingram on May 19, 2008, 07:01:25 PM
I am having the same timeout issues on both wired and wireless. It doesn't appear that there has been any resolution on this. I've tried with Twonky, TVersity and DLink Media Server. Any configuration settings I need to look at?
Title: Re: Media Server Connection Issues After Movie Playback
Post by: planecrazy on May 19, 2008, 07:14:33 PM
I used to have the same problem with 510 and Twonky. Now with Twonky version 4.4.4, I have enabled "Disable UPnP Timeout Messages" under Advanced Setup --> Network configuration and the problem is fixed !! :)
Title: Re: Media Server Connection Issues After Movie Playback
Post by: jroseboom on July 12, 2008, 08:54:16 AM
I believe it has something to do with WPA security.  Before I enabled it on the router & dsm, I don't ever remember having an issue with that problem.  Do you use WPA, WEP or nothing?

On mine, it seems to always lose the connection after the movie is over.  Also, if I stop a movie half way through, it loses connection.  If I only watch a few seconds of a movie, it seems to be ok. 

Can someone else verify this?  If so, maybe this can be fixed in a new f/w release.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: fostina1 on August 15, 2008, 08:38:45 AM
I believe it has something to do with WPA security.  Before I enabled it on the router & dsm, I don't ever remember having an issue with that problem.  Do you use WPA, WEP or nothing?

On mine, it seems to always lose the connection after the movie is over.  Also, if I stop a movie half way through, it loses connection.  If I only watch a few seconds of a movie, it seems to be ok. 

Can someone else verify this?  If so, maybe this can be fixed in a new f/w release.

exact same for me.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on August 15, 2008, 12:56:32 PM
You only see this issue with WPA enabled? WEP or none work with no problem?
Title: Re: Media Server Connection Issues After Movie Playback
Post by: tjhacker on September 26, 2008, 11:57:44 AM
Any resolution on this so far?  I have exactly the same problem.  I tried with all different media types (movies, pictures, music...), and it happens with all.  I tried with all firmware versions, with same result.  Happens with Tversity and WMP11 both servers.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: equallywrong on September 26, 2008, 04:20:53 PM
I personally think it is related to the Nero server. I purchased the full Nero Ultimate 7 edition and had the same problem. I ended up purchasing an Intel motherboard and rebuilt my computer around the motherboard. As part of the software included with the motherboard is the Intel Viiv server. Best media server software on the planet. Not once has it let me down. not once. It will transcode formats (if they need to be transcoded) and stream perfectly. Give it a try instead of the Nero software.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: jroseboom on October 17, 2008, 12:08:05 PM
May happen with NERO, but it definitely happens with WMP11.  I've got 4 of these machines and only one is running wirelessly.  It is the ONLY one to have this problem.  I have not tried this recently, but when I first got them I didn't have WPA security set up.  I don't remember having a problem at that time.  However WPA is now set up and this problem creeps up a lot.  If you start a movie then stop it shortly after it starts (minutes into it), then usually it will work and the list is not "greyed" out.  If a movie has been playing for a while or it runs to the end, you can be almost certain that it will lose connection at that point.

-Jack

P.S.  Another problem I've had since DAY 1.  Using WMP11 (doesn't happen with twonky) when the DSM plays for two hours into a movie the machine loses connection to the server.  I've gone back and forth with tech support a while ago - many messages - no resolution.  Movies ARE encoded correctly.  Example:  If a  movie is 3 hours long and you start it 30:00 into the movie, the dsm510 will disconnect from server at 2:30:00.   If you start a 2 hour movie, then pause it for 30 mins, DSM510 will disconnect from server at 1:30:00 into movie.

Again, does NOT happen using Twonky - only wmp 11 (which I must muse for it's rating ability).
Title: Re: Media Server Connection Issues After Movie Playback
Post by: jroseboom on October 17, 2008, 12:09:02 PM
NOTE: in addition to above:   I've also got a DSM520 - This problem does NOT exist on this machine - only the DSM510.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: ECF on October 21, 2008, 08:32:00 AM
If you are seeing this issue in the middle of playback please check your PCs power management settings and if you are running any anti-virus software please try disabling it. If you are seeing this and you connected wirelessly and this happens it may be due to you wireless environment please check the location of the device and make sure all your antennas are positioned correctly (straight up if it is a single external antenna device) and check your wireless environment is the DSM-520 within line of sight with the router, and remove power to an 2.4 Ghz cordless phones. If you must go through wall make sure you do not go through any mirrors, fish tanks, or Appliances this will all stop or reflect the wireless signal.

If this is happening only after a movie is done playing this is usually seen with a wireless connection only and it is undetermined the cause it seems to have something to do with the way wireless works on this device we are still looking into the issue.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: AJ on October 21, 2008, 12:00:51 PM
Can anyone experiencing this problem please post what routers you are currently using, any encryption (if so what are the settings), does it happen with all video formats and videos played, and any other details that will help us address the issue further.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: McIverLI on October 21, 2008, 12:12:05 PM
I also experienced this issue with the server graying out and needed to be refreshed via the menu. This happened not only with video files, but when playing albums from my music collection.  Since I removed McAfee Enterprise and switched to another virus scan program (Avast!), I have not seen this issue occur.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: fostina1 on October 21, 2008, 12:16:10 PM
after having the dsm-510 for a few months now, this problem isnt always there.  it seems its there after im forced to unplug the device after a lock up.  but after a week or 2 it works fine.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: jroseboom on October 26, 2008, 04:20:50 PM
I do not use any firewall/virus protection software.  Never have, never will.  I am one of the few who believe if you set your system up right the chances of a virus go WAY down.  Also, none of the PC's power management functions are on. 

The router is NOT in line of sight to the DSM and should not have to be.  If I can get 80+% on the signal it shouldn't matter.  If the movie plays through and the server is disconnected at the END of the movie, why should it matter where the router is?  Now, if I was having random problems during playback etc, then yes I could see intereference as a problem, but the movie has to END or the movie has to be stopped for the disconnection to occur. 

-Jack
Title: Re: Media Server Connection Issues After Movie Playback
Post by: dnsowner on November 25, 2008, 11:54:41 PM
I had that problem as well. I had in my Network a Windows Vista Ultimate machine and a DNS-323 as a UPnP Server.
I could see both servers on the DSM-510 (WMP11 and DNS-323). I chose the WMP11 and played some Pictures, then i went BACK to the server list...and there was only the DNS-323!!!I couldn't see the WMP11 any more. So..the Network connection was there because i was able to see the DNS-323's UPnP Server, i could ping the DSM-510 from the Vista machine. But i couldn't see the Media library from the WMP11. So i think it is a Time Out form the WMP11 or from the Vista machine.
Only a reboot of DSM-510 helped me.

After some time i installed my Windows Vista one more time (first 'format c:'), i installed all the Vista updates, No Firewall (except the windows firewall), NO Antivirus Software. The first thing i did, after i installed Vista was to connect to the DSM-510 and check, if the problem still exists...and...guess what -> The problem wasn't there! I was able to browse the Pictures and the Videos, Music too...i was able to go BACK to the server list and switch to another server... it worked fine. So...i really don't think it's a problem with the DSM-510.

Greetings
Title: Re: Media Server Connection Issues After Movie Playback
Post by: DSM-510 Denmark on December 12, 2008, 08:41:29 AM
I have the same problem:

I have tryed: Twonky, TVersity; WMP 11 and DLink Media Server with my DSM-510 ... and it plays Video, Audio and pictures ...

But after a while ... when I wonna change an album (audio) ... everything is gryed out ...

 >:(

I had the DSM-320 ... with no problems.

Its a thing inside the DSM-510 ... some kind of timeout I think? Network timeout?

The Screensaver-timeout? ...

Im on firmware 1.08 (europa) and I have a XP Proff. with SP 3.

Im using wireless connection. (with a DI 634M) ... network is just running and running.

Everythin else is running.

What can I do?

I have Symantec Antivirus ver. 10.1.5.5000 ...

Kind Regards
Pierre


Title: Re: Media Server Connection Issues After Movie Playback
Post by: jetalis on January 23, 2009, 01:02:33 PM
I also had this problem when on Wireless, unless the video is *really* short.
(I THINK I remember playing a short one alright. it's been months since I kicked WiFi to the curb)
No PC involved. DNS323 NAS to a DSM510 Player through a Netgear WNR854t router.


I was assuming it had something to do with wireless having less bandwidth and the DSM510 not having some kind of "keepalive" communication so the UPNP server hiccups?
but I suppose that could only be true if upnp servers require separate simultaneous connections for menu/etc as for the media streams...?

-OR- ?the limited bandwidth of a Wireless connection (after enough time elapsed) triggers some kind of "upnp streamed error message" from upnp server that the 510 just doesn't know how to display? after all, a PC can multitask and show you errors while in playback, but a little device like the 510 probably only does one "app" at a time??

I think it's more likely the problem is internal to the DSM510, maybe just losing track of the server right as the video ends. Bad Code in re-displaying cached connection info?? Switching from "Player" mode to "Directory list" mode broken when using wireless adapter?

either way, it works fine (relatively) when wired, but no more than one video at a time wireless. so D-Link is basically forcing me to string ethernet all over the house, across doorways and up&down halls. (FireCode violations, anyone?)

DNS-323
Netgear WNR854t
DSM-510
"Static DHCP"

Title: Re: Media Server Connection Issues After Movie Playback
Post by: Alim on February 14, 2009, 12:08:41 PM
I also has this problem, but with picture slideshows.
I bought the DSM-510 a few weeks ago primarily to watch my holiday pictures on the TV, wireless.
I also have some mp3 music which is nice to use as background music.

I use a DI-524 router and a DNS-323 NAS unit, but I've given up using the 323 as uPNp server since it refuses to open the folders with my pictures (in total around 10 000 divided into subfolders).
So I switched to use Windows Media Player 11 as server on Windows Vista Home Premium.
After a registry patch (that I found in this forum) I got WMP11 to display the files on the DNS-323 in DSM-510. I'm using wireless with WEP enabled.

If I start playing some mp3 music as background, and then "back"  and starts a slideshow with pictures the slideshow gives up after around 100 pictures and the filenames are greyed out.
The music however continues to play just fine, from the same WMP11 server, from the same DNS323 via Vista.

When I go back to the server menu, "starts the server again", aborts, and then do refresh (following another tip in this forum), the server becomes available again and I can go to the pictures and restart a slide show again. After another 100 pictures it stops again, but the music still plays on.

This is driving me nuts.
If I use my laptop on the same wireless connection at the same location as the TV it works just fine, displaying a 5 star rating for signal strength on the wireless connection.

Are there any new resolution tips available ?

Title: Re: Media Server Connection Issues After Movie Playback
Post by: Smartarray on February 15, 2009, 05:38:22 AM
DSM 510 - Wireless (Netgear N series) WEP. One movie, especially after 60 minutes, Media Server no longer available, latest 1.08 firmware. Total refresh required to show file lists again.
Wired appears to be fine.

Isn't a firmware fix available for this as yet its definitely within the 510, even my old DSM 320 doesn't give this amount of grief..!



Title: Re: Media Server Connection Issues After Movie Playback
Post by: jimea on February 22, 2009, 05:15:05 AM
Same here. After watching something over 20-30 minutes, the list is greyed out, when I return to the menu, and I have to restart the 510...

Not really that much of a hassle, but still annoying.

Wireless, TVersity.
Title: Re: Media Server Connection Issues After Movie Playback
Post by: hackkira on August 25, 2009, 12:58:50 AM
Make abiding all you antennas are positioned accurately (straight up if it is a individual alien antenna device) and analysis your wireless ambiance is the DSM-520 aural band of afterimage with the router, and abolish ability to an 2.4 Ghz cordless phones. if you have to go through bank accomplish abiding you do not go through any mirrors, angle tanks, or Appliances this will all stop or reflect the wireless signal. If you DSM-520 is on addition attic accomplish abiding the router is on the basal attic broadcasting.

_________________
Predictive dialer (http://www.inin.com/productsolutions/pages/interaction-dialer.aspx)
Title: Re: Media Server Connection Issues After Movie Playback
Post by: DSM-User-MW on January 22, 2010, 10:19:12 PM
One and half years later with new firmware 1.08, PROBLEM PERSISTS AND STILL HAPPENS...strange??????
Title: Re: Media Server Connection Issues After Movie Playback
Post by: schauol1 on January 28, 2010, 01:40:38 AM
 :-[
Now it is 2010 and the Problem still exists.

Tried it with a Vista-Machine running Mediaplayer as the Server and tried it with my QNAP NAS running Twonky. Both "lose" connection to the server after some Time. You don't have to do anything. It doesn't matter if you are watching a movie or just jump around in the menues. If you watch a movie, the movie itself is streamed completely, even the server-list is "greyed" out. so it looks like the connection itself stays up.

You D-Link guys realy have to solve this issue. Even it's a rather old device, it is still on Sale in stores.

Oliver
Title: Re: Media Server Connection Issues After Movie Playback
Post by: schauol1 on January 29, 2010, 03:17:54 AM
Guys,

If you're using a D-Link Wireless-Router and having this Problem, try disabling "DNS Relay" in your Router-Settings. This setting is causing a lot of D-Link routers to hang, and it might as well be the cause for the Problem here... I tried it at home but couldn't test it long enough... I'll get back here and tell you if it worked.

edit: No avail. The Router stopped from losing connections itself, but the DSM-510 still loses connection to the Router. Looks like I'm gonna switch for a BoxOffice or even a PopcornHour.