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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: soulfree75 on January 01, 2010, 06:53:27 PM

Title: DNS-323 Fan Powerdown problems
Post by: soulfree75 on January 01, 2010, 06:53:27 PM
Hi. Hoping someone can help with this.

I bought the DNS-323 less than 2 weeks ago. The problem that I am having is that the fan doesn't power down after non-use. In the settings under power management I have selected Turn Off Hard Drives after 10mins, Fan Control is Auto (Off / Low / High). Power Recovery is enabled.
The DNS is hooked up to an Asus 8-port switch which in turn is connected to a Billion 7404VGP-M and it gets it's IP address assigned from the billion.

I have the dns email logs to me and there are several of these events: "fan can't stop, check it please". Also this morning it was being extra weird in that it was switching on for 2 minutes and switching off for 4 minutes... over and over again.

I restarted it and right now the fan has been running for over an hour. I am not accessing it. I even disconnected the Lan cable and it still won't power down.

Is this thing faulty? Running firmware 1.08 and it's Revision C1.
Also it is set up as a raid 1 with 2x1TB HDDs in there.

Thanks.
Title: Re: DNS-323 Fan Powerdown problems
Post by: rcblackwell on January 02, 2010, 03:19:05 AM
You don't mention which build the 1.08 firmware is thus it's hard to say for sure; I recall reading about a problem with builds earlier than 1.08. If your box is not on this version it may be with an upgrade.
Title: Re: DNS-323 Fan Powerdown problems
Post by: AKFubar on January 02, 2010, 06:38:47 AM
I have the same message in the log file.  Current Firmware Version :  1.08 - Build:  08  
Firmware Date :  12/18/2009  

Edit:

Mine is set for Auto and is currently running on low speed.  Current System Temp is: 105F / 41C
Title: Re: DNS-323 Fan Powerdown problems
Post by: CorporateOffRoader on January 02, 2010, 06:45:01 AM
Where is the log file?
Title: Re: DNS-323 Fan Powerdown problems
Post by: AKFubar on January 02, 2010, 06:48:22 AM
On the "Status" tab then  "Logs" on the left pane.
Title: Re: DNS-323 Fan Powerdown problems
Post by: soulfree75 on January 02, 2010, 01:33:56 PM

Mine is set for Auto and is currently running on low speed.  Current System Temp is: 105F / 41C


Is the fan meant to run even when you're not using the DNS? Let's say the PC is switched off, should the DNS's fan power off until the next time you access the DNS? Or is it correct operation for it to go on and off?
I was running firmware 1.08B05, then I found this firmware, Version 1.08 final "1. Bugfix : when upgrading from a older f/w to the latest v1.08 f/w, the FAN run in high speed continually" from http://www.station-drivers.com/page/dlink.htm
But I'm still getting "fan can't stop, check it please".
Maybe it's a faulty unit but it's impossible to get in touch with D-Link (non) support. I emailed them twice a week ago and 2 days ago, no reply. Called them 2 days ago and was told a technician would call me back when available, no-one called me back.
Title: Re: DNS-323 Fan Powerdown problems
Post by: AKFubar on January 02, 2010, 01:49:21 PM
As I understand it, in "Auto" Mode the fan is supposed to turn on when the temp inside the 323 reaches a preset temp limit and shut down or decrease in speed as the temp in the unit drops.  It should increase in speed if the the next temp limit is reached etc.  I don't know what the temp limits are as they are not published.  Mine does seem to be on most of the time in "Auto" Mode even if the temp of the unit is relatively low say 105 degrees F..  Seems there is still a bug in the beta release code.

Edit:

I have posted this issue in the 1.08 Beta feedback post.  Perhaps D-Link engineering will revisit the coding for this feature.
Title: Re: DNS-323 Fan Powerdown problems
Post by: gunrunnerjohn on January 02, 2010, 03:02:54 PM
Mine works fine, currently at 43C with the fan running on the low speed.  I did have some issues, and I found that the Auto (off, low, high) setting didn't work properly, so I switched to the Auto (low, high) setting.
Title: Re: DNS-323 Fan Powerdown problems
Post by: soulfree75 on January 14, 2010, 08:01:43 PM
If anyone is having similar problems to my original post, I got the following info from D-link support which relates to Hardware Version C1 only...

"I have left the DNS-323 running over night and was able to replicate the bug that you are experiencing.
I will forward this onto our developers."

"I have been advised that this issue will be fixed in the final release however there is currently no ETA.
In the mean time the work around is to change the fan setting to something other than Auto, apply it and then put it back."

Hope this helps others.
Title: Re: DNS-323 Fan Powerdown problems
Post by: AKFubar on January 15, 2010, 03:42:22 AM
Thanks very much for posting this.  The workaround solution is now working for me!   :)

Glad this issue will be fixed in the final.

Cheers
Title: Re: DNS-323 Fan Powerdown problems
Post by: jolley on January 15, 2010, 04:55:48 AM
Yes that workaround worked for me with A1 hardware.

Resetting to defaults with the button on the back also worked.
Title: Re: DNS-323 Fan Powerdown problems
Post by: AKFubar on January 16, 2010, 03:54:41 AM
By my observation.... As I mentioned that workaround did work for me and the fan actually shuts down now but I have noticed it only shuts down for a few minutes and then starts again for few minutes.  It does this  constantly whether there is activity on the 323 or not.  This feature still needs improvement and hopefully they will get this straightened out once and for all on the final fw release.
Title: Re: DNS-323 Fan Powerdown problems
Post by: soulfree75 on January 16, 2010, 11:49:40 AM
I also have observed the same. In addition I have been keeping an eye on the temperature in the status and it keeps changing from around 43celcius to 45celcius. It does not drop below 43 even though I am not accessing the unit. When the fan does switch off I can still hear the HDDs running which is probably why the temperature never drops. So even though I have it set to switching off the HDDs after 5 mins of inactivity thay are constantly running.
I was given the following temperatures by d-link:
OFF = 43 degree celcius
LOW = 46 degree celcius
HIGH = 49 degree celcius

I wonder when the final is going to be released. Not soon enough I suspect.
Title: Re: DNS-323 Fan Powerdown problems
Post by: AKFubar on January 16, 2010, 12:12:06 PM
Thanks for posting those temp thresholds.   I have a pair of WD caviar green drives in my 323.  They go into power saver mode after not being used.  However the fan on the 323 still runs on and off every few minutes anyway so yeah, I think some fine tuning on the 323 fw is still needed.
Title: Re: DNS-323 Fan Powerdown problems
Post by: gunrunnerjohn on January 16, 2010, 12:12:23 PM
My DNS-323 is at 44C and the fan is currently stopped.

I am using the Auto (Off/Low/High) fan setting.
Title: Re: DNS-323 Fan Powerdown problems
Post by: wraith on January 29, 2011, 04:33:01 PM
I'll add my 2 cents with the same problem -- the fan just won't shut off.

New DNS-323, H/W version C1, running the latest firmware (1.09).  The NAS is on the floor in my basement office, there's 2 feet of snow outside, and the basement is downright COLD!  The device interface info shows the inside temp overnight with drives spun down to be 82 F / 28 C.  Fan control set to "Auto (Off / Low / High)." Numerous error messages in error log read "Fan can't stop, check it please."

Called D-Link support twice.  I told the level one tech that it was approximately 60 degrees in the room, the device had been idle overnight, drives were shut down, no activity, etc. yet the fan was still blowing.  She said the unit was functioning properly, and that it would shut off automatically when the enclosure was cool enough.  I kept harping on the error message in the log file and was eventually passed on to level 2 support.

I was cut-off before getting to level 2, but when I did get through and repeated all the symptoms, went through a restart, swore that I had the latest firmware and configuration settings correct, they eventually authorized a return reference number through Amazon for being a defective unit.  I'm requesting an identical DNS-323, so here's hoping it's not a systemic problem!

Title: Re: DNS-323 Fan Powerdown problems
Post by: jaoros on February 05, 2011, 09:33:52 AM
Im at 33c and my fans were running. If I re-save the fan settings it shuts down for a while.
When I come back later I noticed the fan on again, Seems reloading the setting fixes it for a time.
Weird..
Title: Re: DNS-323 Fan Powerdown problems
Post by: jaoros on February 05, 2011, 09:48:49 AM
Never mind.. NOOB here, C1 hardware..UFF DA!
Sorry
Title: Re: DNS-323 Fan Powerdown problems
Post by: eilz on February 22, 2011, 02:18:57 PM
Have h/w C1 have updated from stock 1.08 to 1.09 firmware, my fan ALSO stays on,

I think the drives are kinda powering down although not 100% sure they are totally spun down.  

Can anyone help, I thought it might be the fact I upgraded from stock firmware, maybe the stock 1.08 firmware was ok, can anyone confirm this?

Is this ONLY a C1 problem? Help?
Title: Re: DNS-323 Fan Powerdown problems
Post by: Liffeyman on March 10, 2011, 09:47:44 PM
Folks,

Very much a newbe here, only have my dns-323 3 days, noticed the same myself. Running firmware 1.08 and it's Revision C1. WD 2T green

Was set to Auto (off, low, high), set it Auto (low, high) applied changes. Then reset it to Auto (off, low, high) and the fan powered off after about 30 secs.

The temp was about 85ish with the fans running and is now at 98F / 37C and the fans are still off.

Hopefully that has fixed it and i wont have to keep resetting it.

Anyone know if the are going to address this issue with the new updated firmware?
Title: Re: DNS-323 Fan Powerdown problems
Post by: tosbert on March 11, 2011, 06:42:50 AM
I've flashed 1.10 beta and the fan hasn't been on since. Temp never rises above 42 though.
Fan never shut-down with 1.08.
Title: Re: DNS-323 Fan Powerdown problems
Post by: jtma67 on March 18, 2011, 11:33:53 PM
Tosbert... can you provide the link to beta firmware v 1.10?   I've have been looking forward to the day this fan fix came out ... this is the one and only complaint that I have with the DNS-323-1TB unit.... I bought it so that it would sit silently unless it was being accessed.   I don't care that the fan runs while it is being accessed, but my computers are off 60% of the time....to save on energy.

Thanks for your help.

John
Title: Re: DNS-323 Fan Powerdown problems
Post by: jtma67 on March 18, 2011, 11:37:50 PM
Tosbert... cancel that request...I found it ... sorry... it's late here.
Title: Re: DNS-323 Fan Powerdown problems
Post by: eilz on March 21, 2011, 09:50:53 AM
-- C1 Related --
q1 Now that 1.10 turns off fans, has anyone actually seem them come on when they past a certain temp, as earlier post says they are reaching 37C and the fans are still off, which is quite worrying?

q2 Can you controll fan temp e.g. I mean set the temp they come on lower than 37C?

Title: Re: DNS-323 Fan Powerdown problems
Post by: Eric-Tom on March 21, 2011, 10:57:17 PM
I have the same issue with C1 hardware and with firmware v1.09 and it is annoying because it will take the life out of the fans and soon I may have to replace the fan(s) due to too much use.
Title: Re: DNS-323 Fan Powerdown problems
Post by: tosbert on March 25, 2011, 03:05:06 AM
-- C1 Related --
q1 Now that 1.10 turns off fans, has anyone actually seem them come on when they past a certain temp, as earlier post says they are reaching 37C and the fans are still off, which is quite worrying?

q2 Can you controll fan temp e.g. I mean set the temp they come on lower than 37C?
Apparently, d-link say -
OFF = 43 degree celcius
LOW = 46 degree celcius
HIGH = 49 degree celcius
Title: Re: DNS-323 Fan Powerdown problems
Post by: eilz on March 25, 2011, 03:39:29 AM
Apparently, d-link say -
OFF = 43 degree celcius
LOW = 46 degree celcius
HIGH = 49 degree celcius


Can anyone confirm this?
Title: Re: DNS-323 Fan Powerdown problems
Post by: Boogieman on April 04, 2011, 05:57:25 PM
I am running 1.08
HW ver B1
Fan mode Auto(Off/Low/High)

Fan turns ON SLOW at 46 deg c (for sure)
Fan turns OFF at 43 (not sure about this one)
Have never seen NAS reching 49. Am a bit worried how hot the disks are since above temps represent enclosure temp, the drives are most likely not the same (probably higher).

Have made the "rear fan mod" = increasing air discharge area by about 30-40%, but thats of no use unless the fans spin up properly. Am thinking of modding the intake as well since I am more concerned about temp than noise. DNS-323 seems to run underpressured since intake area is a lot smaller than discharge area.
Probably will add the fan script since D-link sucks att giving adequeate info. Probably also the SMART script so I know what the heck the drive temps are. Hackers can do it, but obviously Dlinks technicians lack some of that skill. Happily there are linux-gurus in the community :)



Drives present below (3 torrents running in transmission towards left bay)

Bay Right WD15EADS (1.5TB)
----------------------------
Temperature (Metric)
 Operating 0 to 60
 Non-operating -40 to 70

- Power Dissipation
 Read/Write 6.00 Watts
 Idle 3.70 Watts
 Standby 0.80 Watts
 Sleep 0.80 Watts


Bay (left) WD20EARS (2TB)
--------------------------
Temperature (Metric)
 Operating -0 C to 60 C
 Non-operating -40 C to 70 C

Power Dissipation
 Read/Write 6.00 Watts
 Idle 3.70 Watts
 Standby 0.80 Watts
 Sleep 0.80 Watts

Full drive specs http://www.wdc.com/wdproducts/library/SpecSheet/ENG/2879-701229.pdf
Title: Re: DNS-323 Fan Powerdown problems
Post by: eilz on April 05, 2011, 02:48:56 AM
I am running 1.08
HW ver B1
Fan mode Auto(Off/Low/High)

Fan turns ON SLOW at 46 deg c (for sure)
Fan turns OFF at 43 (not sure about this one)
Have never seen NAS reching 49. Am a bit worried how hot the disks are since above temps represent enclosure temp, the drives are most likely not the same (probably higher).

Have made the "rear fan mod" = increasing air discharge area by about 30-40%, but thats of no use unless the fans spin up properly. Am thinking of modding the intake as well since I am more concerned about temp than noise. DNS-323 seems to run underpressured since intake area is a lot smaller than discharge area.
Probably will add the fan script since D-link sucks att giving adequeate info. Probably also the SMART script so I know what the heck the drive temps are. Hackers can do it, but obviously Dlinks technicians lack some of that skill. Happily there are linux-gurus in the community :)

Boogieman, can you please give us a step by step on how to do the:

a) "rear fan mod"
b) "fan script"  - I thought it only worked on older revision before c1, I'd really aprreciate help setting this up as I am too worried about heat of drives.
Title: Re: DNS-323 Fan Powerdown problems
Post by: OlegMZ on April 06, 2011, 05:54:58 AM
Here are my 2 cents regarding this issue.
I came across this issue the same day I started my DNS-323 for the first tine (firmware 1.08). Or to be more precise the same day I RESTARTED my DNS-323, because everything was working fine after initial setup - fan stopped and started no problem.
It looks like after restart firmware 1.08 puts fan into low/high mode no matter what's configured. So my workaround is very simple. Whenever I restart my DNS I go to web interface, power settings, make sure that fan setting is still on OFF/LOW/HIGH and JUST PRESS Save Settings BUTTON. That's it! I do not touch anything else.
Right after that fan momentarily starts spinning on High and then stops. Works for me 100%.
Title: Re: DNS-323 Fan Powerdown problems
Post by: eilz on April 06, 2011, 06:46:14 AM
Here are my 2 cents regarding this issue.
I came across this issue the same day I started my DNS-323 for the first tine (firmware 1.08). Or to be more precise the same day I RESTARTED my DNS-323, because everything was working fine after initial setup - fan stopped and started no problem.
It looks like after restart firmware 1.08 puts fan into low/high mode no matter what's configured. So my workaround is very simple. Whenever I restart my DNS I go to web interface, power settings, make sure that fan setting is still on OFF/LOW/HIGH and JUST PRESS Save Settings BUTTON. That's it! I do not touch anything else.
Right after that fan momentarily starts spinning on High and then stops. Works for me 100%.

q1)Do you have C1 revision?
q2)Anyone know if you still have to do this on the 1.10b5 firmware?
q3)Is there a way to control temps within command line on C1 revisions?

appreciate any help with this, as I dont want to fry my disks (again most above is ONLY C1 related)
Title: Re: DNS-323 Fan Powerdown problems
Post by: OlegMZ on April 06, 2011, 07:20:56 PM
q1)Do you have C1 revision?

Yes, I do.

Quote
appreciate any help with this, as I dont want to fry my disks (again most above is ONLY C1 related)

Why they should be fried if fan is turning on and off. If it does not stop it means just more dust inside and more noise around, but not overheating.