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The Graveyard - Products No Longer Supported => Other D-Link Products => DHP-309AV / DHP-310AV => Topic started by: ahcWiFiDL on February 13, 2017, 01:16:41 PM

Title: DHP-309AV No lights and no functionality
Post by: ahcWiFiDL on February 13, 2017, 01:16:41 PM

My DHP-309AV PowerLine AV 500 Mini Adapter has been functioning fine until today.  It lost connectivity between the incoming router side and the remote side.  After I unplugged the incoming side, let the unit cool and replugged it, there were NO LIGHTS.  Thus no signal was being transmitted or received and no power was seen.  I have switched units to see if that changed anything.  Unfortunately No.  Does this mean the unit has failed completely?

Thanks, Alan

Title: Re: DHP-309AV No lights and no functionality
Post by: a714gomez on February 15, 2017, 01:29:18 PM

Hey Alan,

 If you have plugged this adapter in multiple outlets and the power light will not come on, the adapter most likely is dead. Please phone your regional D-Link support office and ask for a possible RMA request.

Title: Re: DHP-309AV No lights and no functionality
Post by: FurryNutz on February 27, 2017, 11:19:55 AM

Any status on this?

Quote from: ahcWiFiDL on February 13, 2017, 01:16:41 PM

My DHP-309AV PowerLine AV 500 Mini Adapter has been functioning fine until today.  It lost connectivity between the incoming router side and the remote side.  After I unplugged the incoming side, let the unit cool and replugged it, there were NO LIGHTS.  Thus no signal was being transmitted or received and no power was seen.  I have switched units to see if that changed anything.  Unfortunately No.  Does this mean the unit has failed completely?

Thanks, Alan