D-Link Forums
D-Link Mobile Apps => mydlink Lite App => Topic started by: swampdude on May 07, 2015, 10:12:29 AM
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I've been using the mydlink lite app on my Samsung Galaxy Tab 10.5 tablet for a long time without issue. Now when I connect to any of my cameras (DCL-930L & DCS-932LB1) via Local access, I get the 5 minute timeout, which I think is only supposed to apply to "Remote" access. My iOS devices aren't having that problem - just the tablet.
Here's the message I get:
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Smooth video
Remote viewing time limit reached. Would you like to reconnect?
[Cancel] [Reconnect]
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It seems to have happened after I updated the firmware on the cameras and/or changed the resolution on two of the cameras.
How can I troubleshoot the android mydlink app? Since I use the tablet primariily for monitoring purposes, I'd really like to get this resolved.
Thanks!
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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UPDATE: I spoke with D-Link tech support. They theorized it was an app compatibility issue with my device and/or android version. They asked for specifics and said they'd investigate but I would not be notified and would have to discover on my own if it was fixed or not.
I decided to purchase the MyDlink+ app (99 cents). Instead of giving my MyDlink account credentials, I just chose "Local cameras". No more time outs -- and it does look better on my tablet. As a precaution, I also disabled automatic app updates in Google Play.
I'm wondering if a workaround in the mydlink lite program would be to log out, close mydlink lite, then open and NOT log in -- just select "Local cameras". Hopefully this will help someone else.
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Glad you got some information and the purchased app works.
Enjoy. ;)