D-Link Forums

The Graveyard - Products No Longer Supported => D-Link Storage => DSN-5410-10 => Topic started by: jroesner on February 04, 2014, 08:07:24 AM

Title: End Of Life
Post by: jroesner on February 04, 2014, 08:07:24 AM

Does anyone know the date at which d-link will no longer support the DSN 5410-10? 

and what are people replacing it with?

thanks

Title: Re: End Of Life
Post by: JavaLawyer on February 04, 2014, 10:25:04 AM

D-Link's support site does not indicate an EOL date. It looks like the last firmware release is dated March 2012. You can try calling D-Link technical support. Unfortunately, I only have the consumer toll free number on hand, perhaps they can provide a date: D-Link Technical Support: 1-888-851-6464

Title: Re: End Of Life
Post by: jroesner on February 04, 2014, 10:39:00 AM

When I purchase the unit, it was because it had a Online-Online feature to it, which after purchase it was confirmed that that was a feature that didn't get developed.

When I tried to renew my service agreement, I was informed that the unit was no longer being made or available, or produced, and that d-link would not be putting forth service contracts on the unit.

if you needed a board or something proprietary to the unit, you're out of luck.

if this policy has changed, I would love to hear it, I'll throw money to get another 3 years out of it...

Title: Re: End Of Life
Post by: JavaLawyer on February 10, 2014, 02:28:30 PM

I reached out to my contact at D-Link USA who assured me that the DSN-5410-10 is not EOL in the United States. Would you please elaborate on where you received this information? i.e. is there a specific phone number, department, or individual you spoke/corresponded with?

Title: Re: End Of Life
Post by: jroesner on February 10, 2014, 08:11:47 PM

D-Link Canada.
and if you look at the webpage on the DSN, it also states (the US page) no support after 2016.
I have tried to purchase extended (as my warranty will expire in a week) support for this unit, and was told that it is not an option. (In Canada at least). 

I love the unit, I just wish more would be done with it.  I will say that the support issues I have had that they went out of their way to resolve for me, all the rest of our networking equipment is all D-link which is why we went with their SAN, only to be told shortly after we got it that there was no online/online configuration, and no updates for it as promise was sold off to a competitor.

Title: Re: End Of Life
Post by: JavaLawyer on February 11, 2014, 04:26:44 AM

For consumer products at least, support is regionalized by Country. I will pass-on this latest information and let you know what I find out.

 :-\

Title: Re: End Of Life
Post by: jroesner on February 11, 2014, 07:01:32 AM

Can you also find out if I can purchase another 3 years of service on it, through D-Link USA? Thanks.

Title: Re: End Of Life
Post by: JavaLawyer on February 11, 2014, 07:33:17 AM

I don't want to be the bearer of bad news, but I just heard back from D-Link and things don't look promising. Unfortunately, D-Link USA's hands are tied in terms of providing support or extending the warranty to a unit sold at a non-USA location. D-Link Canada maintains their own policies and warranty based on Canadian Law, precluding D-Link USA from providing intervening support. I'm sorry I couldn't provide more uplifting news.

Title: Re: End Of Life
Post by: jroesner on February 11, 2014, 07:36:39 AM

The item has been transferred to our US office, and is actually sitting in at a US Data center in Port Huron, MI.

So how does one go about purchasing an extended warranty for a d-link product?

Title: Re: End Of Life
Post by: JavaLawyer on February 11, 2014, 07:43:39 AM

I've passed along your question.  Fingers crossed. . .