D-Link Forums
D-Link IP Cameras for Home => DCS series Network Cameras => Topic started by: MacUser on June 14, 2013, 11:21:12 AM
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Out of extreme frustration with four DSC-2132L cameras failing for operate nearly as well as the DSC-932L's, I have tried reaching dLink TS. After pressing 2 then 2, the next phone tree never responds. So I'm unable to wait the usual 30-60 minutes for an agent to answer.
I've tried at various times from three phones and cannot get through.
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Out of extreme frustration with four DSC-2132L cameras failing for operate nearly as well as the DSC-932L's, I have tried reaching dLink TS. After pressing 2 then 2, the next phone tree never responds. So I'm unable to wait the usual 30-60 minutes for an agent to answer.
I've tried at various times from three phones and cannot get through.
I will ask D-Link if there is an issue. :-\
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Thank you. By "never responding" it means that pressing option 2, then 2 results in more choices, but the third tree, where on must press "5" for the proper support, does not respond. It acts as if one never pressed a key, and the menu keeps asking for a key response.
If it weren't for the many issues with the defective DCS-2132L model, I wouldn't be calling them.
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I was told that earlier this month, changes were made requiring customers listen to all phone options before making a selection. Pressing routing options before the message completed playing would not work. I'm not sure if this change addresses what you are referring to.
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Pressing 2 2 5 1 now works. Will call them later.
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Pressing 2 2 5 1 now works. Will call them later.
Thanks for the update, as long as everything is working properly now... ;)