D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: ekms on July 29, 2011, 12:01:26 PM
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Greetings,
As of two days ago my DIR-655 seems to have stopped loading webpages every 10-30minutes for periods of up to 5-15 minutes, as in they the reloading icon will constantly be circling and the webpage remains blank, no error or anything until it says failed to load on my web browser (tried multiple browsers such as Safari, Chrome, IE and Firefox). This problem occurs on every computer on my network, laptops (both Mac and PC) and desktops.
When this problem occurs all lights on modem and router seem to be normal no signs of anything going down but I originally thought that this affected wired and wireless but I seem to have narrowed it to culprit being the wireless. When connected to the PC I can browse for an indefinite amount of time without the webpages failing to respond, however when I connected to WiFi through Airport on a Macbook Air my webpages start to begin failing to load around 5-10 minutes of browsing which affects all computers connected to the network (essentially all computers failing to respond to the internet during this outage).
Interestingly when this problem occurs, if I am connected to Skype or Aim it will stay connected and I can still chat with people but I will not be able to sign onto AIM if the problem occurs before I sign on and I try to sign on during the outage. If I am streaming a video from justin.tv or ustream it still continues to stream during this "outage".
I have the revB of the DIR-655 and have tried resetting the modem, turning off the firewall, upgrading firmware to 2.03NA from 2.01NA and setting the MTU to 1400 (default 1500) with nothing helping. I am using Time Warner Wideband ISP and have connected the modem directly to my PC and for the 30minutes or so that I tested the web browsing it seemed fine and did not have any errors. Any advice would be greatly appreciated.
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What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
How are you connecting to the router? Wired or Wireless?
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
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a shot in the dark here, but maybe you have a failing LAN card in your network that is flooding crap data onto your LAN, but then resets itself (like a thermal failure that cools off and resets...)
I would try pulling each individual PC/Mac off line for a few hours and see if the rest of the LAN stabilizes....if it is a specific client, your LAN should stabilize almost immediately once the bad pc is shut down....
Is your location near others with wireless nets that could be overpowering yours ? Or maybe nextdoor is using a microwave every so often that is hammering your signal in an odd way....??
Have you, after updating the firmware, used the reset button to force the router to a fresh state...?Or did you use reset before you re-installed the firmware ?
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I am using Time Warner Cable.
Modem has a built in router but I had it turned off and into bridge mode.
My modem is model is: SBG6850
DNS filled out
QoS Off
Advanced DNS off
DNS Relay on
DHCP Reserved IP addresses on
Firewall set to endpoint independent
All of these fixes didn't work alone but when I removed an old Belkin router I was using as an access point, reset the DIR-655 and redid the options things seem to have been stable for about an hour so far. Hoping it stays this way. I will plug the Belkin back in later tonight or tomorrow afternoon and report back if that was the cause of my problems.
Sammydad1, I upgraded my firmware then reset the router and that didn't help but when I removed the Belkin Router Access Point, reset my router and redid the options FurryNutz asked my connection has been stable. And I do not think it was a specific computer that was causing the overload of data as I tested just my PC wired which was fine, my Macbook air connected WiFi by itself and the wired connection which would cause the connection to stop and a Dell PC on wireless + the wired main PC would cause the connection to stop responding as well.
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8-)
Your original post didnt mention the old Belkin unit as an access point or I think we all would have mentioned removing it first thing....
I run my router in G/N Only mode....old B wireless stuff has its own issues...I would run in N only mode if not for the ipods and iphones here at home that use G only for wifi....8-(
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Ah I see sorry to have forgotten to mention it since it's not in the same room as my router so it slipped my mind. Hope that was my issue, thanks!
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The Belkin and 655 routers might have been fighting for channels. IF you have 2 wireless routers online, try to change the channels on the Belkin to something far away from what the 655 is on. Or set the 655 router Single modes like N and the Belkin for G if you want to try this.
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My problems returned after about 2 hours of stability. I do not have the Belkin router plugged in at all. I've already reset the router and tried to input the settings in again but the internet seems to keep dropping (while maintaining the internet light on).
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I would check the ISP Modems log and see if its reporting any connection drops. This might make it look like the router has a problem however sometimes the router is doing it's job and if the modem is dropping the connection then the router will too.
Any other WiFi routers in the near by area?
Might try changing channels.
I would test Single mode G for a while and see if it drops again.
I would try to test with out security if you can and see.
Turn off all wireless devices save for one or the test PC/Laptop.
Use InSSIDer application to see whos around you for wireless and there channels there using.
Any cordless phones in the house or near by?
I would swap cables between the ISP modem and router to be sure. Cat6 is preferred.
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Is there a way to check the modem log through the d-link user page? I ask this because Time Warner does not allow users to access the Wideband docsis 3.0 modem. I have tried multiple channels but will give your other suggestions a go. And is it ever advisable set the channel settings to auto?
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could try accessing the modem at 192.168.100.1 and see. I recommend getting your own modem. SB6120 is a great modem. You can't access the modem thru the router. Each modem has a local IP address that sometimes you can access. Sometimes not.
You can use auto channel scan however sometimes having other wifi in the area might need to just set manual.
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I am having the exact same problem with my DIR-655. Internet would intermittenly disconnect and then come back online again. MSN and ping in CMD would work continuously. Funny thing this applies randomly, sometimes all the computers can't go on the internet (wifi or w/o wifi), sometimes only one of them won't work. Rebooting the router through control panel sometimes fixes the problem. Interestingly I am also using Time Warner but I am in SoCal area.
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What HW version is your router?
What FW version is currently loaded?
What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2 and Cipher type to AES only if your device support this.
I am having the exact same problem with my DIR-655. Internet would intermittenly disconnect and then come back online again. MSN and ping in CMD would work continuously. Funny thing this applies randomly, sometimes all the computers can't go on the internet (wifi or w/o wifi), sometimes only one of them won't work. Rebooting the router through control panel sometimes fixes the problem. Interestingly I am also using Time Warner but I am in SoCal area.
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What HW version is your router?
B1
What FW version is currently loaded?
2.03NA just updated
What ISP Service do you have? Cable or DSL?
Time Warner Cable
What ISP Modem do you have? Stand Alone or built in router?
stand alone i believe
What ISP Modem make and model do you have?
motorola
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
it shows 0.0.0.0 for both primary and secondary
Turn off QoS options.
Turned off but didn't matter
Turn off Advanced DNS Services if you have this option Setup/Internet/Manual.
Always off
Turn on DNS Relay under Setup/Networking.
yes
Setup DHCP reserved IP addresses for all devices on the router.
yes
Ensure devices are set to auto obtain an IP address.
yes
Set Firewall settings to Endpoint Independent for TCP and UDP.
done this
What wireless modes are you using?
Try single mode G or mixed G and N?
tried both
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2 and Cipher type to AES only if your device support this.
tried both
I also looked into my modem logs and nothing seemed funny. No continuous disconnection on logs
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What HW version is your router?
B1
What FW version is currently loaded?
2.03NA just updated
What ISP Service do you have? Cable or DSL?
Time Warner Cable
What ISP Modem do you have? Stand Alone or built in router?
stand alone i believe
What ISP Modem make and model do you have?
motorola
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
it shows 0.0.0.0 for both primary and secondary
These need to be filled in. Look under Status/Device Info/Wan section for these 2 addresses. May only be one to use.
Turn off QoS options.
Turned off but didn't matter
Turn off Advanced DNS Services if you have this option Setup/Internet/Manual.
Always off
Turn on DNS Relay under Setup/Networking.
yes
Setup DHCP reserved IP addresses for all devices on the router.
yes
Ensure devices are set to auto obtain an IP address.
yes
Set Firewall settings to Endpoint Independent for TCP and UDP.
done this
What wireless modes are you using?
Try single mode G or mixed G and N?
tried both
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2 and Cipher type to AES only if your device support this.
tried both
What happens if you disable security temporarily? Try changing channels.
I also looked into my modem logs and nothing seemed funny. No continuous disconnection on logs
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I am having the exact same problem with my DIR-655. Internet would intermittenly disconnect and then come back online again. MSN and ping in CMD would work continuously. Funny thing this applies randomly, sometimes all the computers can't go on the internet (wifi or w/o wifi), sometimes only one of them won't work. Rebooting the router through control panel sometimes fixes the problem. Interestingly I am also using Time Warner but I am in SoCal area.
Last time I checked (earlier today) I could not ping in CMD when these outages would occur. Are your modem and router lights still all show signs of available internet access when this happens? I was recommended to call Time Warner and tell them to disable IP Flood Protection which you can try if you have access to your modem which seems to cause symptoms similar to ours. I am currently on my old Belkin router after trying out all the suggested solutions and nothing so far has worked permanently. I will report back on how the Belkin holds up in the WiFi area.
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For those of you on cable and or DSL, I would make sure the that lines coming to the house or apt are in good condition. For those on Cable, make sure that the line doesn't have any TV cable splitters on the line or if you have to have them, make it as few as possible or just one good one. Having splitters on the line will lower the signal going to the ISP modem.
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So far the Belkin router seems 'ok'. There are times when the internet would slow down and behave similar to the DIR-655 outages and if I try to ping in CMD 25-50% of the 4 packets will drop and then after about 30seconds to a minute it will go back to normal. It's similar to my DIR-655 issue but not nearly as bad as the DIR-655 outage would last anywhere from 5-15minutes and occurs much more frequently. The cable wire running down my building seems in undamaged condition and I do not have any cable splitters on my end. So I am unsure now whether this problem originates from the modem or the router(s).
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You are seeing some slowdowns. Might indicate a problem up stream from the modem or modem itself.
One thing you can do if you have a neighbor or friend, take the 655 to there place and hook it up and see if it exhibits the same issue.
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Don't know anybody else within walking distance that has ISP since most people live a 30-45min car ride away from me.
edit: doing some digging through the forums this problem I am having seems to be a common occurrence, has D-link ever made a statement? I really hate to feel like I paid so much money for a 'premium' router when it's plagued with so many problems and complaints.
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Is there a way to check the modem log through the d-link user page? I ask this because Time Warner does not allow users to access the Wideband docsis 3.0 modem. I have tried multiple channels but will give your other suggestions a go. And is it ever advisable set the channel settings to auto?
So as I understand it, when the problem occurs, all traffic on wired is fine, and all traffic OTHER then new web traffic on wireless is fine? My first guess is its WISH bombing out on you. That prioritized wireless traffic based on traffic type. So if you have some heavy skype or streaming traffic, it might lower priority on port 80 below the time out threshold of your browser. Try disabling it.
Point number two, the SB6580 isn't just a modem router combo like a typical ADSL unit, it has full wireless functions too. Even if you have it set it to bridge mode, I believe the wireless will still broadcast signal. Check the wireless light on the front. Is it on or flashing? Also, more info here. (http://support.xbox.com/en-us/pages/xbox-live/troubleshoot/connection-issues/nat-type-strict.aspx)
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So as I understand it, when the problem occurs, all traffic on wired is fine, and all traffic OTHER then new web traffic on wireless is fine? My first guess is its WISH bombing out on you. That prioritized wireless traffic based on traffic type. So if you have some heavy skype or streaming traffic, it might lower priority on port 80 below the time out threshold of your browser. Try disabling it.
Point number two, the SB6580 isn't just a modem router combo like a typical ADSL unit, it has full wireless functions too. Even if you have it set it to bridge mode, I believe the wireless will still broadcast signal. Check the wireless light on the front. Is it on or flashing? Also, more info here. (http://support.xbox.com/en-us/pages/xbox-live/troubleshoot/connection-issues/nat-type-strict.aspx)
The wireless on my modem is turned off the light isn't blue and the SSID broadcast is not found (I have no access to the SSID, if you stick to the default TW Wideband Modem you are stuck with whatever SSID/WEP they give you). And to clarify, when I connect a wireless pc/mac to the network after a few minutes of browsing all new traffic stops on wireless and wired, the only computer connected via ethernet stops responding to webpages so pretty much new traffic on the router stops.
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After using my Belkin router for about a day now I think I can safely say that the problem of webpages loading is not my modem but the DIR-655 router. It hasn't even been 2 months and it has been such a huge headache.
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I would say turn off wish here (http://support.dlink.com/emulators/dir655/133NA/WISH.html) and then give it a day. If that doesn't work, try this:
Use MS IE for this
Setup > Wireless Settings > Manual Wireless Network Setup > Alt+V and then go down to Style > No style > Change Quality of Service to "Minimum"
That will turn off auto-classification of the bandwidth between wireless, and stop the router from sucking bandwidth from wired for wireless.
Also, what firmware are you using? I can check the release notes.
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I don't think I've ever had WISH enabled, and I don't see the options for the MS IE SETUP > ...
I am on IE9, where would I find the setup options under IE9? I only see Internet Options. I am currently using the latest firmware for Revision: B1 2.03NA
Edit: Just switched back to my D-link for a few minutes and within moments of connecting my laptop to the network all webpages stopped loading. It wasn't even under any heavy traffic. I'm back on my Belkin now
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I too am I having the exact same issue as the OP. My ISP is Cox Communications in Florida. I've yet to ask them to check our lines, but a check about a year ago showed that they were fine.
I've had this router, DIR-655 | Hardware Version: B1 | Firmware: 2.00NA, for about 6 months now. The problem has only showed itself for about 2 months - which I find very strange.
Anyways, I tried changing the settings recommended here:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
All devices on my network are connected wireless. This includes various makes and OS of PC, a mac, a printer (Brother), and occasionally a Droid phone and iPod Touch.
I'm really running out of options here. The internet connection through the modem (Motorola) is fine. I ran a test of it overnight by auto refreshing various webpages.
One note I will also add is that you don't necessarily have to be using Skype, AIM, MSN, etc. for this problem to occur. Just casual web browsing effects it.
I've witnessed the problem when I'm the only person on the network. I've witnessed other people on my network encounter the problem regardless of who's computer is on at the time. The only device that is always on is the printer - I'm tempted to remove it from the network for a day to see if that resolves the problem.
On a side note: The time never stays correct on the router. I've synced it to my computer time and tried an NTP server... I don't know if this could be a problem but it makes the logs hard to follow.
Note: I am a total router newbie. Please be nice and explain what to change thoroughly to me. All help is appreciated!
Thanks in advance.
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What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2 and Cipher type to AES only if your device support this. If not try Auto TPIK and AES.
I too am I having the exact same issue as the OP. My ISP is Cox Communications in Florida. I've yet to ask them to check our lines, but a check about a year ago showed that they were fine.
I've had this router, DIR-655 | Hardware Version: B1 | Firmware: 2.00NA, for about 6 months now. The problem has only showed itself for about 2 months - which I find very strange.
Anyways, I tried changing the settings recommended here:
All devices on my network are connected wireless. This includes various makes and OS of PC, a mac, a printer (Brother), and occasionally a Droid phone and iPod Touch.
I'm really running out of options here. The internet connection through the modem (Motorola) is fine. I ran a test of it overnight by auto refreshing various webpages.
One note I will also add is that you don't necessarily have to be using Skype, AIM, MSN, etc. for this problem to occur. Just casual web browsing effects it.
I've witnessed the problem when I'm the only person on the network. I've witnessed other people on my network encounter the problem regardless of who's computer is on at the time. The only device that is always on is the printer - I'm tempted to remove it from the network for a day to see if that resolves the problem.
On a side note: The time never stays correct on the router. I've synced it to my computer time and tried an NTP server... I don't know if this could be a problem but it makes the logs hard to follow.
Note: I am a total router newbie. Please be nice and explain what to change thoroughly to me. All help is appreciated!
Thanks in advance.
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For what it's worth....just so you guys don't think you're crazy....I'm encountering the exact same issue down in San Diego. Worked fine for three months or so, now I lose connection for 10 minutes or so every half hour or so. I'll keep checking in to see what you guys discover.....
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I gave up after trying multiple forums and multiple suggestions. I'm going to RMA the DIR-655 and already have bought a Linksys E2000 to replace it. If the replacement DIR-655 is in working shape I might use it for a access point but my 6 year old Belkin router has double the range of the DIR-655 which is just sad. Think this will be it for me and purchasing D-link products.
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What wireless modes are you using?
I was using b, g, and n. I think an old laptop we had still was using b but we have since given that computer away. I'll try switching it to mixed g and n.
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2 and Cipher type to AES only if your device support this. If not try Auto TPIK and AES.
WPA TPIK and AES
I'm starting to agree with the OP:
I gave up after trying multiple forums and multiple suggestions. I'm going to RMA the DIR-655 and already have bought a Linksys E2000 to replace it. If the replacement DIR-655 is in working shape I might use it for a access point but my 6 year old Belkin router has double the range of the DIR-655 which is just sad. Think this will be it for me and purchasing D-link products.
For a device that worked amazingly for 4 months only to become a pain, it doesn't add up. Our old router lasted 2 years before it decided it couldn't handle Skype video chat. I feel the only solution to this is a replacement. /:
I may try completely redoing the wireless network with WPA2 and AES (only).
A friend also suggested Port Forwarding to my ISP for each device on the network. I've yet to try this but what's the point of all this hassle if it worked fine for 4 months with me setting up the network, securing it, and walking away without changing anything else? Sounds more like the router is a piece of trash than any setting I can configure.
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I am having the same problem with web pages that just stop loading. I have had the DIR 655 for about 6 weeks and it had been working fine, Time Warner had me just hook up directly to my PC and so far it has stayed working. I did notice that pages open up faster this way, then with the DIR 655 running with wire or wireless. I had the same problem after changing to different web pages back and forth it will stop working. Can not get it to stay running longer than 10 minutes. T. W. is saying that I should not use this router and switch to a NET Gear. I went out and picked up another DIR 655 (before they told me about the problems) and found the new DIR 655 will not work and has the exact same problem. I do not understand why it work and now its not and why a new one out of the box is bad also. How do I return both of routers and why is this problem NOT solved on D-Links end?? I can only get very fast responce for about 10 minutes of web surfing then pages star to slow down and then stop loading. I am a D-link fan and find it hard to switch venders. I do not see any good answers here except to use something else.
Since this issue just started 2 weeks ago, is this a IE9/IE10 update issue, I still have a problem picking on the DIR 655. Why is this just a Time Warner customer problem?
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I do agree that this problem started two weeks ago......I first noticed it the weekend of July 23 or thereabouts. I do not believe that it's a Time Warner issue because I'm on Cox and am getting the same thing (and I've discussed the issue with the cable company and they say nothing's wrong with the connection, and they're right because I run fine when I'm connected by cable directly to my modem). I also am not certain it's an IE problem because I solely use Google Chrome....
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I am having the same problem with web pages that just stop loading. I have had the DIR 655 for about 6 weeks and it had been working fine, Time Warner had me just hook up directly to my PC and so far it has stayed working. I did notice that pages open up faster this way, then with the DIR 655 running with wire or wireless. I had the same problem after changing to different web pages back and forth it will stop working. Can not get it to stay running longer than 10 minutes. T. W. is saying that I should not use this router and switch to a NET Gear. I went out and picked up another DIR 655 (before they told me about the problems) and found the new DIR 655 will not work and has the exact same problem. I do not understand why it work and now its not and why a new one out of the box is bad also. How do I return both of routers and why is this problem NOT solved on D-Links end?? I can only get very fast responce for about 10 minutes of web surfing then pages star to slow down and then stop loading. I am a D-link fan and find it hard to switch venders. I do not see any good answers here except to use something else.
Since this issue just started 2 weeks ago, is this a IE9/IE10 update issue, I still have a problem picking on the DIR 655. Why is this just a Time Warner customer problem?
It is not a Time Warner problem, nor is it restricted to a certain area of the US. If you are connecting through your modem and your internet connection is not effected, chances are there is no problem with your ISP.
I'm pretty sure that if you or I borrowed another make or model of router from a friend, we would find this issue is gone. The only thing in common about everyone posting on this thread is that we use the DIR-655.
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So....this is kinda bizarre (to me at least, because I'm not a techie by any stretch)....but I'd been having this problem for the past two weeks or so.....and even prior to it going bad on me, I can't say as though I was really jazzed about this thing's performance. Anyway, this morning before work I decided I'd had it and I just pulled the power cord out of the back of the unit. Then I was away at work for 10 hours or so. Came back tonight and needed to get on the internet so I plugged it back in. Lo and behold, I have not had an issue at all for the past three hours. (I couldn't go 10 minutes without it failing on me last night.) On top of that, it feels like it's working at super-fast speeds.....faster even than when it was working "fine" before all this trouble.
I don't know what happened. I legitimately did nothing other than unplugging the cord for 10 hours, but my fingers are crossed that it stays like this because this is wonderful.....
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I too have not noticed this issue today. I will leave my browser refreshing various pages to see if it is truely cured.
Otherwise, I will be testing a borrowed router to see if the issue arises.
Fingers crossed!
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So....this is kinda bizarre (to me at least, because I'm not a techie by any stretch)....but I'd been having this problem for the past two weeks or so.....and even prior to it going bad on me, I can't say as though I was really jazzed about this thing's performance. Anyway, this morning before work I decided I'd had it and I just pulled the power cord out of the back of the unit. Then I was away at work for 10 hours or so. Came back tonight and needed to get on the internet so I plugged it back in. Lo and behold, I have not had an issue at all for the past three hours. (I couldn't go 10 minutes without it failing on me last night.) On top of that, it feels like it's working at super-fast speeds.....faster even than when it was working "fine" before all this trouble.
I don't know what happened. I legitimately did nothing other than unplugging the cord for 10 hours, but my fingers are crossed that it stays like this because this is wonderful.....
This happened to me after I reset my router a few times and pulling my Belkin off my network. My network worked fine for about 2-3 hours. Hope your problems have gone away. And Ashleusa, please do report back on how a borrowed router works in your case. To update on my case I've been using the linksys e2000 for 2 days now and have been problem free so my problem definitely stems from the DIR.
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I have not noticed the problem occuring for almost a day now. I don't spend every hour surfing the internet but I would at least notice it within the time I would each day.
Hopefully it'll stay like this... if not I will sub in another router and post again.