• December 12, 2017, 07:41:31 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Wifi 2.4Ghz not able to see it  (Read 683 times)

scoody

  • Level 1 Member
  • *
  • Posts: 2
Wifi 2.4Ghz not able to see it
« on: September 06, 2017, 01:20:55 AM »

Hi,

I installed without any trouble the DSR1000 FW 3.10_WW , but i only see the 5Ghz wifi 802.11n, the access point and profiles are also created in 2.4Ghz but i don't see them with my devices that are juste able to see the 2.4Ghz.

A few desktops are able to see the 5Ghz and it's working fine.

All is by default, i tried to change encrypt wep to wpa the WPA2 , tried to assigne some antennas but nothink works...

Regards
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43858
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Wifi 2.4Ghz not able to see it
« Reply #1 on: September 06, 2017, 10:42:03 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Temporarily disable security on 2.4Ghz and see if any of the affected devices can see and connect to the 2.4Ghz radio. Then re-enable WPA and TPIK and see if devices can still connect. Then try WPA2 and AES only and test devices.

What channels are you using? 1, 6 or 11 is recommended for 2.4Ghz.
li]Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?[/li]
[li]Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?[/li][/list]
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

scoody

  • Level 1 Member
  • *
  • Posts: 2
Re: Wifi 2.4Ghz not able to see it
« Reply #2 on: September 07, 2017, 12:21:53 AM »

Hi,

Hardware A1
Firmaware it was written in my message : FW 3.10_WW
Region : France

Without security : Same trouble

Channels : in automatic

No neighbourg at all .

Best Regards
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43858
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Wifi 2.4Ghz not able to see it
« Reply #3 on: September 07, 2017, 11:32:28 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting