D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Multimedia and USB => DSM-310 => Topic started by: sibelio_zx on March 04, 2013, 02:02:43 PM
-
Today I installed the DSM-310 but after the device connected to the internet it started to upgrade the firmware. After it had finished and showed 100% completed, the remote stopped working and the screen showed no signs of the device doing something. After more tha one hour in this state I had tp pull the plug to turn it off. When I turned it on again, the screed showed only the DLINK name and logo.
Is there a sort of hardware reset?
-
As far as I know, there is no factory reset button on the DSM-310 should the unit fail to boot or load the web UI properly. The manual is also silent as to any such functionality.
-
I am also having the same problem. Any suggestions as to what to do?
-
Since the unit has no interface (i.e. directly or via network) to directly access the back-end, you're best bet may be to call D-Link technical support. If they are unable to help, then an RMA may be the only viable option to remedy this issue.