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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-343 => Topic started by: davidcj on October 14, 2008, 12:26:33 PM

Title: 1.5 TB Seagate Drives
Post by: davidcj on October 14, 2008, 12:26:33 PM
Has anyone successfully installed 1.5 TB Seagate Drives in the DNS-343?  I just installed QTY 4 - 1.5 TB Seagate drives in the DNS-343.  The device sees the drives, but when I attempt to format the drives in a RAID 5 config, the total capacity of volume_1 is only showing approx. 80 GB of usable storage.  I contacted D-Link support and they suggested I first format the drives as stand alone drives, and then configure them in a RAID 5.  Doing this gave me the same results - only about 80 GB of usable storage.

Any suggestions / advice would be greatly appreciated.
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on October 14, 2008, 01:50:05 PM
Currently 1.5TB drives can not be formated as anything other than Standard Volumes in the DNS-343. Next firmware 1.03 will allow formats in all configurations.
Title: Re: 1.5 TB Seagate Drives
Post by: davidcj on October 14, 2008, 02:29:56 PM
When do you expect the 1.03 firmware to be released.  Is there a beta version of the 1.03 firmware that we can test?

Thanks,

David J.
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on October 14, 2008, 04:20:28 PM
No time frame yet and no Beta is available. Will keep you updated when we have more information.
Title: Re: 1.5 TB Seagate Drives
Post by: davidcj on October 15, 2008, 09:03:09 AM
We purchased the 1.5 TB drives because D-link advertises that the DNS-343 supports "any capacity" SATA drives.  This is rather misleading and you should consider updating your product specs / marketing material.  At this point we have approx. $800.00 worth of 1.5 TB drives that we can't use in your product...
Title: Re: 1.5 TB Seagate Drives
Post by: davehart90 on November 07, 2008, 03:12:47 PM
I just talked with Tech Support. Same status. Waiting for 1.03 firmware.  I was able to format each drive as a standard drive with full space available.
Title: Re: 1.5 TB Seagate Drives
Post by: vwflat4 on November 20, 2008, 05:44:12 AM
I am in the same situation, We spend about $1k on the entire setup and can not use it.   

D-Link please update your product material to be accurate.   

It has been about 3 months since your last firmware update for this product, when will a new fireware be release? Beta?
Title: Re: 1.5 TB Seagate Drives
Post by: pzy on November 20, 2008, 11:20:11 AM
I, too, purchased 4x1.5 TB drives and I'm very very disappointed they don't work properly with the DNS-343. I'm glad I didn't take the plunge back in October when this topic was started - it's been more than a month! I feel bad for people STILL waiting for that firmware update - but I guess my wait has just begun.

Hurry up, before this $900 purchase turns into a $900 return! Cmon, D-Link!
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on November 20, 2008, 06:51:03 PM
We have been working on firmware updates for the DNS-343 diligently and could be released as early as Next week depending on how testing goes. We do not release firmwares to fix one item. At the time of release for the product 1TB drives were the highest capacity any consumer could purchase for the device so the statement of "Any Size" held true. Now 1.5TB drives have been available to consumers for about 1 month and we have been working on new firmware the entire time. The device does technically support them in a Standard drive scenario however Raid is not currently supported. I appologize but just like you we did not have access to these drives as they were being developed only after they hit the market and it does take time to verify that drives are working correctly in our devices. Please be patient for a little while longer and you will get your updated firmware and it will work with your 1.5TB drives.

Title: Re: 1.5 TB Seagate Drives
Post by: pzy on November 24, 2008, 07:05:22 PM
could be released as early as Next week

Sweet! Bring it on!
Title: Re: 1.5 TB Seagate Drives
Post by: skelm on November 25, 2008, 07:53:39 AM
Any updates, looking for this 2
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on November 25, 2008, 03:05:20 PM
We will continue testing but will not make any releases before Thanksgiving holiday. Ill post an update on here monday.
Title: Re: 1.5 TB Seagate Drives
Post by: skelm on November 25, 2008, 07:41:55 PM
Thanks - have a good holiday

Title: Re: 1.5 TB Seagate Drives
Post by: pzy on December 01, 2008, 09:14:38 AM
Ill post an update on here monday.

Any news? (Please say it's coming out today!)
Title: Re: 1.5 TB Seagate Drives
Post by: skelm on December 01, 2008, 03:36:12 PM
I have a system waiting on it :)
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on December 01, 2008, 04:49:15 PM
Well I can tell you today wont be the day of release. Couple minor things found in the last build so hopefully this one is it. We have a lot of new goodies coming out with this version so we are trying to make sure everything is in working order. Hopefully since this is a full week we can verify everything quickly and calm the crowd before it becomes a riot :).
Title: Re: 1.5 TB Seagate Drives
Post by: pzy on December 03, 2008, 11:33:54 AM
How's today looking?  ???
Title: Re: 1.5 TB Seagate Drives
Post by: skelm on December 03, 2008, 01:05:26 PM
riot riot riot  ;)
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on December 03, 2008, 02:03:34 PM
Unfortunately there are multiple processes of verification before anything becomes official. The DNS-343 is scheduled behind DNS-323 lab testing currently so even if it was personally tested we still have to wait for lab reports to come back before any final decisions. DNS-323 is not scheduled to finish lab testing until after the 8th which means atleast another week after that if DNS-343 goes in immediately after.
Title: Re: 1.5 TB Seagate Drives
Post by: pzy on December 03, 2008, 02:07:15 PM
So we're talking likely not even before THIS YEAR? This is horrible, seriously. Some people have been sitting on useless units since OCTOBER, and I'm already frustrated having to wait about a month total! Ridiculous!
Title: Re: 1.5 TB Seagate Drives
Post by: skelm on December 03, 2008, 02:17:41 PM
Could you provide a limited beta pilot - we could let you know what works or other problems
Title: Re: 1.5 TB Seagate Drives
Post by: pzy on December 03, 2008, 03:08:48 PM
Seriously, something needs to be done so this comes out faster - I'm sitting on $900 worth of equipment which is completely useless to me right now! It should be up and running and in my production workflow, I am hurting for storage!
Title: Re: 1.5 TB Seagate Drives
Post by: Grillan79 on December 04, 2008, 02:09:44 AM
How can you prioritise the dns-323 over the 343!! They have a wish list of features they want when all we want is for our equipment to work, I'm stuck with equipment that i cant use!!!  >:( An update without additional features would suit me fine I NEED to get this working!!
Title: Re: 1.5 TB Seagate Drives
Post by: vwflat4 on December 04, 2008, 08:12:59 AM
D-Link.......       

Please,   Please do something.   
1. - Either change your marketing to at least have a date on it.    So that People won't buy the product with out doing some research first, as to what drives work with the product.
2. - Or state on the Product package which drives do work.
3. - Remove the statement on the package, that states the the Product works with "ANY" capacity drive.
4. - Increase Lab/research/testing Departments.

I am also sitting on $900+ worth of Product that I can't use.   Well I am using it but with 80 Gig drives, that are nearly full now.

I'll get off of my soap box now.

D-Link Please fix this.
Title: Re: 1.5 TB Seagate Drives
Post by: dlink-user on December 04, 2008, 04:12:56 PM
OK DLink has known since at least Oct 14 that there is a problem and it takes at least 2 months to fix it with a firmware update. In the meantime, we are told to wait for "lots of goodies". We just want it to work!! I am so mad I could scream!
Title: Re: 1.5 TB Seagate Drives
Post by: skelm on December 05, 2008, 07:53:28 AM
 Sorry for startin the Riot! Any updates??  ::)
Title: Re: 1.5 TB Seagate Drives
Post by: hilaireg on December 05, 2008, 08:24:18 AM
Folks,

Releasing firmware updates is a long and complex process.  A complete regression test is required so as to ensure that changes have not caused stable features to "break".  In a nutshell, most manufacturers, these days, release new firmware updates to:

- address significant deficiencies as a result of early release to market and to reduce any "bad press"
- introduce new features to increase market share or remain competitive


Releasing firmware updates is expensive, it essentially means keeping resources allocated to working on non-revenue generating initiatives.

As such, it becomes increasingly important to perform pre-sales due diligence on any technology product one wishes to purchase so as to ensure that one doesn't needlesly spend hard earned dollars.

It's unfortunate that folks who purchase 1.5TB HDD's were mis-informed by their local technology resellers.  The lessons learned here ... always check the vendor website support FAQ's, product specifications, and most importantly, download and review the product documentation when possible.

As a last resort, call the manufacturer pre-sales team and get those folks to validate your desired configuration.

Cheers,
Title: Re: 1.5 TB Seagate Drives
Post by: skelm on December 05, 2008, 08:54:09 AM

As such, it becomes increasingly important to perform pre-sales due diligence on any technology product one wishes to purchase so as to ensure that one doesn't needlesly spend hard earned dollars.

It's unfortunate that folks who purchase 1.5TB HDD's were mis-informed by their local technology resellers.  The lessons learned here ... always check the vendor website support FAQ's, product specifications, and most importantly, download and review the product documentation when possible.

Cheers,

Wow,
I called up the DLINK support line before purchasing and was told the 1.5s would work. After installing them called back and was told to reset my box and they would work, i told the support team at DLINK about the issues with 1.5 posted on the internet. So the misinformation is clearly from DLINK - a bit of a kick in the teeth to say otherwise. That and the packaging that clearly states the device support's all sizes of drives.

On your website nothing is stated on product compatibility except on older drives. 
From
http://www.dlink.com/products/?pid=667

1. Hard drive(s) not included. An internal SATA drive is required to store or share your files. RAID 5 requires the use of four (4) internal SATA drives. RAID 1 mirroring requires the use of two (2) internal SATA drives. To avoid data incompatibility in RAID 1 and RAID 5 operation, use SATA drives from the same manufacturer. Formatted drive capacity for RAID 1 and RAID 5 operation is dependant on the drive capacity of the lowest-sized drive. May not work with older generation SATA drives.

Come - on prioritize and fix this. More and more people are going to purchase the biggest drives available - its just going to get worse.

Title: Re: 1.5 TB Seagate Drives
Post by: hilaireg on December 05, 2008, 10:12:37 AM
When I called D-Link Support Canada to inquire about maximum HDD capacity before purchasing my DNS-323's, the technician informed me that 750GB was the maximum - f/w 1.04 at the time.  I opted for 500GB HDD's as the FAQ on the D-Link support site only noted a few certified/tested 750GB models.

If the D-Link representative confirmed that 1.5TB HDD's would be supported, then you have a solid argument & right to demand either a refund or resolution to the problem in a timely fashion.

Cheers,
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on December 05, 2008, 10:41:17 AM
How can you prioritise the dns-323 over the 343!! They have a wish list of features they want when all we want is for our equipment to work, I'm stuck with equipment that i cant use!!!  >:( An update without additional features would suit me fine I NEED to get this working!!

DNS-323 last firmware release:

Firmware 1.05 5/13/2008

DNS-343 alst firmware relesae:

Firmware 1.02 9/25/2008



That is why DNS-323 is prioritized OVER the DNS-343 for this firmware release.
Title: Re: 1.5 TB Seagate Drives
Post by: pzy on December 05, 2008, 11:42:18 AM
At the top of the previous page you made reference to it being very very close to release, except it "wasn't today", but since it's a "full week" it's looking good. Then you dropped the bombshell that you apparently can only handle one thing in the lab at the same time and the 323 has priority, despite the fact there's no 3-page thread about the 323's limitations and the loss of dollars because of it.

I feel worse for people who have been waiting since October, but I was hoping for a quick resolution when I discovered the problem by calling D-Link and waiting on the line for an hour while I was transferred from clueless department to higher up clueless departments. This is AFTER I spent $900, obviously.

Then it seemed like it was coming shortly after Thanksgiving, but now it looks like it won't even come out until after the holidays. So MAYBE January 2009 - that's 3 months after the issue was first reported and a fix was promised. Ridiculous. This product is absolutely useless to me until the 1.5TB drives are supported.

My computer came out before even 1 TB drives were available, and can support the 1.5TB drives just fine. I understand RAID/NAS is different, but it shouldn't take 3+ months to fix a problem that cost customers $900 each. What's going to be done about this?

Edit: Also...

It's unfortunate that folks who purchase 1.5TB HDD's were mis-informed by their local technology resellers.

That is the most blatant passing-of-the-buck I've ever seen. I was misinformed by D-Link and its website and manuals and advertising material, not any "local technology reseller". This is D-Link's fault, and they need to fix it.
Title: Re: 1.5 TB Seagate Drives
Post by: D-Link Multimedia on December 05, 2008, 12:59:07 PM
My computer came out before even 1 TB drives were available, and can support the 1.5TB drives just fine. I understand RAID/NAS is different, but it shouldn't take 3+ months to fix a problem that cost customers $900 each. What's going to be done about this?


To answer your quote from up top you are correct it did look like it was possible to release a firmware shortly after Thanksgiving however that doesn't mean it was going to happen. Every time critical bugs are found the unit is pulled from lab testing, new firmware is developed with fixes and put back in the lab. This prolongs the release but is needed in order to provide a quality build and there are no 'shortcuts' to this to give you a release.

Your quote above is Apples and oranges comparison. Your talking about a computer with an operating system that receives updates via the web making it seamless that larger drives are supported with a much larger development team vs an embedded device running a customized operating system and applications.

If we had no critical bugs and weren't working on feature enhancements at the time sure we could have put out a firmware just adding a 1.5TB fix and be done with it and provide you with nothing more however that is not the case. When 1.5TB drives were introduced we were already in the process of adding new feature sets and fixing other critical bugs introduced in earlier firmwares. What you're asking is for us to drop what we have been working on for months and revert back to earlier code to provide you with a quick fix instead of continuing our development of the product wasting man hours already put into the project.

This is the last post on here regarding this issue, it will be fixed next firmware when it is available and until then there is no other reason to post in this thread.