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Author Topic: DIR-868L OpenDNS not working  (Read 5259 times)

derno

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DIR-868L OpenDNS not working
« on: April 17, 2014, 03:16:45 PM »

I have a pretty vanilla setup and just can't get OpenDNS to work.  Here is what I have tried thus far...

I have seen several posts referring to OpenDNS issues on other devices and followed many of the steps (resetting and removing MyDlink registration, setting configs one at a time, etc) but none have worked. 

I have searched the Comcast forums and the only posts with this issue were resolved by silly changes like a different ethernet cable... which I find to be useless (although I changed the cables just for kicks  :) )

I am still working with OpenDNS to test several scenarios, but it appears more and more to be an issue with the 868L, so I decided to post for help here since I want to use their web filtering on all devices in the house.

I just replaced an old WBR-1310 with the 868L (which, BTW was a HUGE upgrade in performance, stopped dropping of iDevices and other issues!!).  I had configured my primary and secondary DNS to use OpenDNS on the WBR-1310 with no issues, functioning for over 9 months.  When I do the same on the 868L... nothing happens.

I have been able to manually configure the LAN connection on my desktop to use OpenDNS primary and secondary and all is well - on that computer; but obviously not for others as the router would do.

I am in Atlanta and use Comcast, and I think the manual test above as well as the fact that the previous WBR-1310 worked fine eliminate them as the source of the issue.

Would love any other thoughts on what to try. 

Also, I see lots of references to "parental controls" for the 868L, but I don't see any menu item for it at all... just all the advanced options to painstakingly and manually configure... which is what OpenDNS does so well already.

Thanks in advance for your help!
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FurryNutz

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Re: DIR-868L OpenDNS not working
« Reply #1 on: April 17, 2014, 05:17:59 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values


Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel. For the DGL-5500, review this for Streamboost information and settings: Furry's DGL-5500 Review
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
  • Turn off DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
  • Ensure devices are set to auto obtain an IP address.
  • If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
  • Turn off WISH, and WPS under Advanced.
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
  • Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
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Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

derno

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Re: DIR-868L OpenDNS not working
« Reply #2 on: April 17, 2014, 05:56:21 PM »

Is there a problem with using Chrome to manage the router? (curious about your red text)

Here are the answers:
  • HW = A1
  • Firmware = 1.07
  • Region = US (Atlanta)

ISP Stuff
  • Modem = Motorola SURFboard eXtreme SB6120
  • Ran speed test and got 29 down, 5.8 up
  • Comcast is cable ... so I'm guessing 1500 is correct MTU size (and support forums there say there is not much reason to change it. would love to know if this is really something to follow up on)

Configs to try - as I said earlier, I am pretty vanilla from the default, so I didn't change much outside the initial wizard...
  • QoS - off
  • Advanced DNS off
  • I have tried toggling "enable unicasting" from another post and it didn't make a difference
  • all devices are set to get IP address from router, and do so successfully
  • DNSRelay was enabled... turned it off, rebooted router, flushed DNS cache and cleared browser cache... and....

THAT FINALLY SEEMS TO HAVE DONE IT!!!!

For those reading this in the future... Disabling DNSRelay (which was on by default) seems to have fixed the problem.

Thanks so much for your help!! I will see if I can re-enable the MyDlink service again, and then I get to setup my 2nd 868L in bridge mode... so you may see me in another post if I have issues there  ;)
« Last Edit: March 14, 2016, 07:27:50 AM by FurryNutz »
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FurryNutz

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Re: DIR-868L OpenDNS not working (RESOLVED)
« Reply #3 on: April 17, 2014, 06:00:28 PM »

Awesome, glad it working.

Ya, Chrome isn't recommended for doing any FW updates.

Ya, I've got a buddy with 2 868Ls, one in bridge mode. Works great.

Enjoy.  ;)
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Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: DIR-868L OpenDNS not working
« Reply #4 on: April 17, 2014, 08:02:19 PM »

« Last Edit: March 14, 2016, 07:25:45 AM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.