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Author Topic: 2.4 GHz keeps dropping  (Read 2452 times)


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2.4 GHz keeps dropping
« on: June 24, 2019, 11:02:53 AM »

Hi all,

I've been having a problem with my DIR 890L for quite some time. Certain devices would consistently drop connections every day, while others would continue to work. It wasn't until I turned off SmartConnect that I realized it was the 2.4ghz devices that were dropping connections.

I have around 14-15 devices on the network.
2.4 ghz: smart bulbs, television, thermostat, etc.
5 ghz: computers, Xbox consoles, smart phones

I tried manually setting the channel for the 2.4 ghz network (channel 1, 6, and 11 I believe) but none of this fixed the problem.

There are no electronic devices within 6 feet of the router, other than the modem that is directly next to it.

Anybody experienced this? Any other steps I might be able to try?


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Re: 2.4 GHz keeps dropping
« Reply #1 on: June 24, 2019, 11:07:17 AM »


  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

What happens if you just use say 5 out of the 15 devices with the 890L, do they still disconnect?
What distance are these devices from the router?
Whats the SQ Feet size if your home?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.