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Author Topic: Issue about WIFI Connection  (Read 5797 times)


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Issue about WIFI Connection
« on: June 02, 2020, 07:26:31 AM »

I was trying to upgrade my current router with DIR-636L yesterday. I went through the manual to set up. I could connect my computer to internet with no issue, but when I tried to connect my phone to WIFI, even though it shows strong signal, it couldn't find the server after I clicked 'connect.' I changed the wifi setting and removed password, but it didn't help.

Is there anything I could do / try?

Thank you!


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    • Router Troubleshooting
Re: Issue about WIFI Connection
« Reply #1 on: June 02, 2020, 09:00:46 AM »


  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process
  • Was the router working before any firmware updates?

What wireless device are you connecting to the wifi?
Do other devices connect to the wifi at all?
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.