• December 04, 2021, 08:09:45 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  


This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: DCS-855L night vision not working.  (Read 8030 times)


  • Level 1 Member
  • *
  • Posts: 2
DCS-855L night vision not working.
« on: August 02, 2017, 05:00:34 AM »

Hi, I have purchased a D-Link DCS-855L camera on 21 June 2017. The night vision has just suddenly stopped working as of the 30th of July. I have tried manually switching it between day and night mode. I have also tried turning it off for about a minute and I have also reset the camera. I am still experiencing the same issue. I can see the red infrared lights are on when the room is in darkness. Has anyone else experienced and resolved this issue?



  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49865
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-855L night vision not working.
« Reply #1 on: August 02, 2017, 10:08:23 AM »


  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?

Has a factory reset been performed on the camera to see if the NV will work?
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.


  • Level 1 Member
  • *
  • Posts: 2
Re: DCS-855L night vision not working.
« Reply #2 on: August 04, 2017, 06:35:58 AM »


I am in Ireland and my hardware version is A1. I believe the firmware version is v1.01.03.

I have factory reset the device via the pin hole at the back of the camera. My router is built into my tv box from my ISP.

I don't think it is network related however because I have connected directly to the camera's wifi and experience the same issue. I have also tried connecting via IOS, Android, and Mac OSX.



  • Administrator
  • Level 11 Member
  • *
  • Posts: 2694
Re: DCS-855L night vision not working.
« Reply #3 on: August 04, 2017, 06:45:10 AM »

If you switch to night mode, is the image the same as day (color)?  Do you hear clicking noises when switching from day to night?

This sounds like a hardware issue. Possibly the IR mechanism is damaged. I would call tech support in your region.

« Last Edit: August 04, 2017, 07:16:24 AM by GreenBay42 »