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Author Topic: Failed to obtain SSL Socket Factory  (Read 3398 times)

trbst

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Failed to obtain SSL Socket Factory
« on: December 08, 2015, 07:49:51 AM »

Hello,

I just bought the smart plug with the idea of having remote control over a specific appliance at home. I found out that the only way to control the plug is to use the myDlink Home app. Either when trying to login or sign up however, I always get the following error message when hitting the submit button:

Failed to obtain SSL Socket Factory

Here's a screenshot: http://i.imgur.com/25m6587.png

I'm using a Samsung Galaxy S2 with Android 4.1.2. Can anybody assist me with this as it's basically rendering all my dlink products useless.

Thanks everyone!
BR
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FurryNutz

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Re: Failed to obtain SSL Socket Factory
« Reply #1 on: December 08, 2015, 08:07:24 AM »

Link>Welcome!

  • What region are you located?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

trbst

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Re: Failed to obtain SSL Socket Factory
« Reply #2 on: December 08, 2015, 08:12:36 AM »

Sorry about that - I'm in Bulgaria.

Also I just realised that there's a separate Forum section for dlink Home app. If moderators can move my post to there I would be grateful. Apologies for mishandling it :)
« Last Edit: December 08, 2015, 08:16:32 AM by trbst »
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FurryNutz

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Re: Failed to obtain SSL Socket Factory
« Reply #3 on: December 08, 2015, 08:24:31 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

trbst

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Re: Failed to obtain SSL Socket Factory
« Reply #4 on: December 23, 2015, 06:35:02 AM »

Hello,

This error was caused due to my Samsung Galaxy S2 not being supported, or just by being an old phone. They've released an update few days ago that addresses this issue. The app works like a charm now.

Best,
T.
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FurryNutz

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Re: Failed to obtain SSL Socket Factory (RESOLVED)
« Reply #5 on: December 23, 2015, 10:45:39 AM »

Glad you got it working. Enjoy.  ;)
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.