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Author Topic: NOTICE: ONT ISP Users...  (Read 6356 times)

FurryNutz

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NOTICE: ONT ISP Users...
« on: December 09, 2014, 10:07:53 AM »

This is a general notice to ONT(Fiber) ISP service users only!

Some ONT providers may not be compatible with the DGL-5500 at this time. Some users may exhibit slower speed rates on the router than what they should be getting from there ISP when checking speeds. There is a compatibility issue that D-Link is aware of with this type of ISP provider service.  We hope that the issue will be corrected soon. Inflammatory posts will be removed!

Please be patient.

For users with ONT ISPs, please post here with ISP service name, ISP ONT hardware Mfr and model information. D-Link will need this information to help troubleshoot the problem with this router and ONT ISPs. There are many ONT ISP providers so HW and configurations are many and vary. D-Link may ask users with the DGL-5500 to help capture data packets using Wireshark, when connected to the ONT service, to review for problems and help resolve them. Please follow forum policy when posting please.

For ONT users with this router model and are experiencing this kind of problem, or not willing to post in the forum, we recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.

Thank you.

« Last Edit: December 15, 2014, 12:56:46 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

PREngineer

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Re: NOTICE: ONT ISP Users...
« Reply #1 on: January 25, 2018, 02:37:12 PM »

How come this issue was never fixed?

I just got FIOS and I thought that my router (DGL-5500) would work perfectly.

I cannot get more than 170/17 Mbps on a 1,000/1,000 line.

If I had known of this, I wouldn't have bought this router.
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FurryNutz

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Re: NOTICE: ONT ISP Users...
« Reply #2 on: January 25, 2018, 02:56:46 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?


Honestly, I don't know why this was never addressed. I presume this was over looked at the chipset level by Qualcom and possibly D-Link, or may have never been included in the original thinking and design of the router. Possible that HW NAT or Fast Cut Thru was not included or meant to be included on this model. This is needed for ISP speed 900Mb to 1000Mb. Most users at that time and still, don't have ONT Fiber ISPs, though it's growing. I presume there is some handling of ONT level communication that the 5500 doesn't handle or never made to work well ONT services. Over all we had a roller coaster ride even on cable and DSL modem configurations as well. Most issues seen were at the Qualcom level from what I understand.  :-\

Try this on your 5500?
http://forums.dlink.com/index.php?topic=61634.0



How come this issue was never fixed?

I just got FIOS and I thought that my router (DGL-5500) would work perfectly.

I cannot get more than 170/17 Mbps on a 1,000/1,000 line.

If I had known of this, I wouldn't have bought this router.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.