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Author Topic: Is D-Link doing anything about the Wi-Fi stability issues?  (Read 144729 times)

Gnardar

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Is D-Link doing anything about the Wi-Fi stability issues?
« on: January 27, 2013, 06:55:54 PM »

Greetings!

I recently got a DIR-657 just to find out it has some major stability issues with Wi-Fi. I am currently playing with some of the settings to see if I can make the router more stable but at this time I still have to reboot it a couple of times a day.

I have seen people using workarounds for the problems but I have yet to see anything about D-Link working on making the router better. Other routers dont have these issues so there is obviously something that the DIR-657 isn't handling very well causing the interruption. I have other devices that I have to 'rig up' to get them to work but something from a brand such as D-Link I expect to not have to deal with this.

So, just wondering if anyone has heard anything or if there was something I missed as I'm getting close to just replacing this device as it has been nothing but a hassle since I plugged it in..

Hardware Version: A1
Firmware Version: 1.01

Thanks,
Matt
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FurryNutz

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #1 on: January 27, 2013, 08:09:48 PM »

Work Around:
http://forums.dlink.com/index.php?topic=54204.0
For users experiencing connection problems with Single Mode N and AES only, please revert to Mixed G and N and Auto TPIK/AES or TPIK only as using single mode N and AES only seems to be causing problems. I have forwarded this onto D-Link and will post any information I get here. It recommended that users phone contact D-Link support for immediate help and information regarding this.

Pleae be patient while D-Link reviews this and releases a fix in time.

Thank you.

Link>Welcome!

What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

What ISP Service do you have? Cable or DSL?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
Double NAT
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.
If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set Time and Time Zone under Tools/Time.

Link>Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
InSSIDer]Any other WiFi routers in the area? Link> Use [url=http://www.metageek.net/]InSSIDer to find out. How many?[/url]
Turn off WISH, and WPS under Advanced.
Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Not currently tracking any issues with WiFi on this router. I've tested 2 of them and both work very well.
« Last Edit: May 24, 2013, 12:43:57 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Gnardar

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #2 on: January 28, 2013, 02:38:18 PM »

I will try some of the things you listed in your post but I find it a little odd that there aren't any tracked issues when 4 of the posts on the front page are about wi-fi dropping issues with this router..
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FurryNutz

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #3 on: January 28, 2013, 02:43:49 PM »

Most of them and WiFi problems stem from external conditions and other near by WiFi interferences.

Let us know if you can answer some of the questions so we can get a better idea of your system and whats going on and help us provide you with better help and feedback.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Gnardar

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #4 on: February 07, 2013, 05:11:17 PM »

I have made all of the suggested setting changes now and am monitoring the connectivity.. I made small changes and waiting for it to go down again before I made the next change..

I now have all of the suggested changes done.

I will update once I know if this is still going to go down or not..

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FurryNutz

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #5 on: February 07, 2013, 05:17:37 PM »

Keep us posted.

Maybe someone can review your router settings with you using Link> teamviewer if your interested. Its safe and secure.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jdegreef

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #6 on: February 10, 2013, 11:57:28 AM »

In Setup > Wireless Settings > Manual Wireless Network Setup try setting 802.11 Mode to "Mixed 802.11g and 802.11b" (avoid 802.11n) and let us know if it fix your connection problem. It seems the dri-657 has a problem with 802.11n, at least for some of us.
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FurryNutz

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #7 on: February 12, 2013, 10:23:13 AM »

Any status on this?

I've set up my 657 last nite using the following for wireless settings:
Single Mode N.
WPA2 and AES Only.
Channel 11 (Manual)
Auto 20/40Mhz

I have made all of the suggested setting changes now and am monitoring the connectivity.. I made small changes and waiting for it to go down again before I made the next change..

I now have all of the suggested changes done.

I will update once I know if this is still going to go down or not..


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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jdegreef

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #8 on: February 13, 2013, 05:25:18 AM »

And it works without disconnecting ?
With these settings my DRI-657 was disconnecting after a few minutes.  I tested this by transferring a 9Gb file and never achieve to finish it successfully.
With the exact same settings in the same conditions I can successfully transfer the file with the DRI-255.

BTW, what setting have you for Advanced > Wireless Advanced > HT20/40 Coexistence : ?
If I put Enabled I have 150 Mbps and if I put Disabled Windows reports 300 Mbps as maximum transfer rate with a DWA-140 USB key.
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FurryNutz

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #9 on: February 13, 2013, 06:56:42 AM »

I played for about 3 hours on XBL last night with out any disconnections using MS xbox WiFi dual band USB adapter connected to a 1st Gen xbox using the above settings on the router. HT20/40 Coexistence is enabled. Router was reporting 260-270Mb on the status page. I'll test with 2 xboxes tonight.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

kargo27

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #10 on: February 24, 2013, 09:47:17 PM »

I played for about 3 hours on XBL last night with out any disconnections using MS xbox WiFi dual band USB adapter connected to a 1st Gen xbox using the above settings on the router. HT20/40 Coexistence is enabled. Router was reporting 260-270Mb on the status page. I'll test with 2 xboxes tonight.

Any update on this?   ::)
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kargo27

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #11 on: February 24, 2013, 09:55:25 PM »

I get XBOX Live disconnects on wifi, but when I checked my settings, I found that I was on a somewhat congested channel.  I've since switched (using inSSIDer) and will check it tomorrow.  Drops are random.  The first happened about 30 minutes into BO2 Zombies and then didn't happen again until about 2 hours into play.

The odd thing is that if I play wired, I don't experience any wifi drops.  I think the XBOX's wifi has something to do with the router's stability, at least in my case.
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FurryNutz

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #12 on: February 25, 2013, 07:44:18 AM »

Ok so we started again playing BO2 yesterday, both on 2.4Ghz, One xbox old gen connected using a external WiFi Trendnet 2.4Ghz AP bridged and another slim xbox connected at 2.4Ghz to the 657 using Single mode N, WPA2 and AES only on channel 1 since someone else was on channel 11. We played for about 30 mins before we started noticing lag in the game. During this time frame I noticed that my wireless gaming headset was getting static when the lag was happening. I started thinking what would be cause this as I didn't notice it before. I though maybe could it been the wireless AP that this head set comes with that was sitting right next to the 657 behind my LCD TV. I moved the little AP away from the 657 and low and be hold the static went away and our gaming signal bars on in the game went from Yellow 3 bars to full on 4 bar green. Gaming started to be good. Played for a long time. My roommate did get booted from our game once however he said it was just kicked back to the lobby and not fully kicked to the Dash board or out of XBL. So I'm not sure if this was something having to do with the 657 wireless, configuration of the 657 and QoS since we were both on the same router, or if it was something with XBL services. I presume it might be something related with the WiF and the 657 mostly. He was able to rejoin and we continued to play with out any other interruptions.

I have a DIR-601 in the living room set to AP mode on channel 11 since the neighboring WiFi was also on Channel 11, however the power output is set to low. No other devices were connected to the 657 while gaming. QoS is set to 50 Priority, and global ports both Local and Remote and IPs of both xboxes included in the rule. One other QoS rule set for ALL Other devices, 128 priority, ANY for Ports and IP address range included all other devices that are connected and was online at the time.

We'll continue to game for a couple more days and see if we notice any thing else.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jdegreef

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #13 on: February 25, 2013, 09:05:32 AM »

Can you test transfering BIG files (>5Gb) through the 657 wifi too ?
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FurryNutz

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Re: Is D-Link doing anything about the Wi-Fi stability issues?
« Reply #14 on: February 25, 2013, 09:08:29 AM »

I will, I'll connect my Mac Book and My Windows 7 PC up this evening and xfer back and forth from my wired file server.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.
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