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Author Topic: My DSM-750 died (how I repaired it)  (Read 83185 times)

rob_t

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My DSM-750 died (how I repaired it)
« on: October 05, 2010, 10:33:53 PM »

After about 2 years of sterling service my DSM-750 died.

The symptoms:

If unplugged for a while and then plugged in it would display the initial Medialounge splash screen but go no further. The power light remained on, but the unit would not respond to the remote (ie try to turn it off with the remote and the power light remained on), Holding the power button for 4 seconds it would turn off, but then nothing (remote or power button) would turn it back on again unless you unplugged it for a few minutes. The reset button on the back had no effect that I could tell.

The solution:

As it was out of the 1 year warranty, I decided I had nothing to lose by opening the box and looking for any obvious problems. The power supply checked out (5v and 12V both OK) but I still suspected a power problem. I noticed another switch mode power regulator on the main board by the main graphics processing chip. This regulator uses a 1000uF 6.3V capacitor and the top of the capacitor was bulging suspiciously. I replaced the capacitor (the one I had lying around had a 16V rating but it's OK to use a higher voltaged rated capacitor).

I was relieved (to say the least) when I tested the player and it now worked correctly.

(Hopefully this post will be useful to others with the same problem and the ability to carry out the repair. Note that D-Link says there are no user serviceable parts inside, so choose wisely before opening the box).
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rob_t

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Re: My DSM-750 died (how I repaired it)
« Reply #1 on: May 30, 2011, 07:33:34 PM »

Well, I'm now two for two.

My other DSM-750 stopped working - would not even put on the blue LED when told to power up by either the front panel switch or the remote.

Same problem. Replaced C109 and now it works. The failed capacitor is bulged, measures 7 ohms ESR and only 330uF (it's supposed to be 1000uF). The 1.2V supply had a nice ripple from 1.0 to 1.5V too.

I only have 2 DSM-750s, both failed in the same way. They were made 2 months apart (I read on QA stamp as 06-2008 and the other as 08-2008. Obviously there is a problem here. I doubt D-link cares as they no longer make this product (and Microsoft seems to no longer promote media center extenders either).

D-Link if you care and need more info PM me
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JavaLawyer

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Re: My DSM-750 died (how I repaired it)
« Reply #2 on: June 01, 2011, 05:43:58 AM »

Good diagnostic work. I find it incredulous that the same consumer purchased two of the same units, both of which suffered from an identical physical hardware failure. This DSM model was either improperly burn-in tested, poorly engineered, was not made to last, or both units were manufactured in the same lot using a faulty batch of capacitors (unlikely, based on the two month manufacturing spread). In either case, there's a clear lack of QA/QC testing.

« Last Edit: June 01, 2011, 07:40:14 AM by JavaLawyer »
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schmecky

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Re: My DSM-750 died (how I repaired it)
« Reply #3 on: August 20, 2011, 06:06:20 PM »

Looks like I got the same problem.

The unit started rebooting itself, now it just hangs on the splash screen.

Pulled it open, and there it is a bulging capacitor, Although on mine it is C119.  I will post some pics of the offending cap to share.

I'm going to bring it into the office and attempt a solder job me-self.  I'm wondering if there are any other components (or caps) I should replace as long as I've got it open.  Also, I never use the wireless.  I was going to remove the wireless card, but it looks like they soldered it into the slot.....

My QC stamp was as follows: 2008  8 - 6
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JavaLawyer

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Re: My DSM-750 died (how I repaired it)
« Reply #4 on: August 24, 2011, 04:34:02 AM »

Good luck, and let us know if you can get your DSM up and running again. Unfortunately, D-Link discontinued the DSM-750 on June 2010, so any form of support is highly unlikely (D-Link has moved on to the Boxee Box).
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Mr Bear

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Re: My DSM-750 died (how I repaired it)
« Reply #5 on: December 19, 2011, 06:28:02 AM »

My DSM-750 recently stop working. Basically it would not turn off and I had to unplugged the unit. It would not turn back on. I did observe the red light from the optical audio port. Using the information above I found C119 defective. Is there a recommended replacement capacitor for ordering?
« Last Edit: December 19, 2011, 06:49:04 AM by Mr Bear »
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JavaLawyer

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Re: My DSM-750 died (how I repaired it)
« Reply #6 on: December 19, 2011, 08:37:59 AM »

My DSM-750 recently stop working. Basically it would not turn off and I had to unplugged the unit. It would not turn back on. I did observe the red light from the optical audio port. Using the information above I found C119 defective. Is there a recommended replacement capacitor for ordering?

This thread also contains some discussion about capacitor replacement: http://forums.dlink.com/index.php?topic=38381.0
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kereddivad

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Re: My DSM-750 died (how I repaired it)
« Reply #7 on: January 05, 2012, 09:03:45 AM »

We had a power outage at home and now our DSM-750 will not turn back on even after unplugging it.  I will pull my cover and check out the caps as people have stated here hoping that it is just a coincidence with the power outage. Is there anything else to check? Does anyone know where I can get the schematics for the unit? I want to check out the power supply too...
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kereddivad

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Re: My DSM-750 died (how I repaired it)
« Reply #8 on: February 12, 2012, 02:54:14 PM »

 ;D
I found that C119 was bulging on my main board. After some crude soldering, I am worse at it than I remember, the unit now turns on and functions normally. Either the power outage was a coincidence or it was the final straw for the weakest link, in this case C119. Thanks to all for their informative posts!
 ;D
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rhrosz

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Re: My DSM-750 died (how I repaired it)
« Reply #9 on: February 26, 2012, 02:44:02 PM »

This a good fix. Changing these capacitors, worked on my dead dsm750's.

Another issue was the power supplies that were not entirely dead, but bad enough to make one of the devices malfunction.
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techaholic

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Re: My DSM-750 died (how I repaired it)
« Reply #10 on: November 19, 2012, 10:21:20 AM »

You guys rock, my DSM started freezing and giving me network errors, so encouraged by this thread I opened my unit up, and looked for a fat capacitor, eventually I found one that was slightly bulging on the top and when I checked it was C119. So with solder iron in hand I removed it and barrelled down to Radio Shack, and bought the only 1000uf Max 35v capacitor they had. Got home and fitted it back (my 1st capacitor fitting ever  ;D ) . Put it all back together and IT WORKS, no more freezing or network issues and I swear the picture appears better. Thanks guys great thread to keep an old DSM 750 chugging.
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