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The Graveyard - Products No Longer Supported => Hubs and Switches => Topic started by: Patrick1610 on September 01, 2020, 01:07:54 AM

Title: DSG-3324SR locked by password
Post by: Patrick1610 on September 01, 2020, 01:07:54 AM
Hi! I have bought an old DSG-3324SR, but unfortunately this is password protected. Resetting this using the RS232 cable and the hot key (Shift-6) after the UART Init boot. This also didn’t work, so currently I cannot use this Switch.

Does anyone know another way to reset this switch (or a complete factory reset)?

Thanks in advance!
Title: Re: DSG-3324SR locked by password
Post by: FurryNutz on September 01, 2020, 08:37:08 AM
There a reset button?
Check the user manual for reset instructions.
Title: Re: DSG-3324SR locked by password
Post by: Patrick1610 on September 01, 2020, 02:49:40 PM
Thatís what I did.. the reset password option is Shift-6 during boot over an RS232 but that doesnít work. Factory reset is only explained from the web interface, but thatís locked.
Title: Re: DSG-3324SR locked by password
Post by: FurryNutz on September 01, 2020, 03:47:58 PM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that chat/phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: DSG-3324SR locked by password
Post by: GreenBay42 on September 02, 2020, 07:59:22 AM
I am trying to find a backdoor/reset procedure. This switch was discontinued in 2011 so not much information is available anymore. I know a lot of the older switches if you forgot your password you would have to send in to D-Link so they could reset it. A little overboard IMO for security....
Title: Re: DSG-3324SR locked by password
Post by: GreenBay42 on September 02, 2020, 08:12:11 AM
You will need to contact tech support in your region. Ask them to create a Dtrack for a password backdoor and supply them with the hardware revision, serial number, and MAC address. There is no other way.