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D-Link VPN Router => DSR-1000AC => Topic started by: scoody on October 16, 2019, 05:43:08 AM

Title: Firmware update impossible from 3.11 to 3.12 or 3.14
Post by: scoody on October 16, 2019, 05:43:08 AM
Hi,

My hardware is version A1 , my firmware is 3.11_WW.

If i try to upgrade in DSR-1000AC_Ax_FW3.12B101H_WW putting firware on usb drive, i'have a message "operation not supported"

if i try to update by PC with same FW or also last one  DSR-1000AC_Ax_FW3.14_WW , i have a message Firmware is NOT available to be installed in NON-Supported Hardware machine, please use correct firmware version for your devices.


Seams i try to use the good one .... No ???

Best Regards and thanks for your help
Title: Re: Firmware update impossible from 3.11 to 3.12 or 3.14
Post by: FurryNutz on October 16, 2019, 02:17:06 PM
Does the release notes for the FW updates give any information about how to update or what needs to be done to effect the update?

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that phone contact has better immediate results over using email.
Title: Re: Firmware update impossible from 3.11 to 3.12 or 3.14
Post by: petshop88 on November 15, 2021, 01:48:59 AM
Hi,

You must make sure you get the correct matching hardware model firmware. Then upgrade using a web access, one version at a time, from 3.11 -> 3.12 -> 3.13 -> 3.14 -> 3.17 -> 3.17 Hotfix.

I have successfully upgraded DSR 1000AC & 500N using firmware downloaded from:
http://support.dlink.com.au/

Thank you.

Sincerely,
Petshop88
Title: Re: Firmware update impossible from 3.11 to 3.12 or 3.14
Post by: FurryNutz on November 16, 2021, 08:28:17 AM
Hopefully they have updated there unit by now since this was posted back in 2019.  ;)