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Author Topic: dcs-8000lh does not show video in mydlink app  (Read 793 times)

wayneharper

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  • Posts: 7
dcs-8000lh does not show video in mydlink app
« on: December 04, 2021, 11:44:50 AM »

Lately the dcs-8000lh cams only work rarely, there is no rhyme or reason. It may work then not work if I immiedately try again. Or work after not working.
I click on the cam in the mydlink app and the wait cursor will go forever and never show camera video.
It has recently updated the firmware. Other models of cam work fine

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GreenBay42

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Re: dcs-8000lh does not show video in mydlink app
« Reply #1 on: December 06, 2021, 10:29:53 AM »

Using iOS or Android?

I know my 8000LH (with android) sometimes takes a minute to start live view. I sometimes tap back after 10 seconds and try again. Seems to kick in after 2 or3 attempts. One of the latest firmware updates was supposed to fix this. The camera is functioning (recording, scenes, etc) but for some reason the live view is buggy.
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wayneharper

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  • Posts: 7
Re: dcs-8000lh does not show video in mydlink app
« Reply #2 on: December 09, 2021, 11:40:15 AM »

This is using android. Most of the time it does not connect at all no matter if I restart etc
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GreenBay42

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Re: dcs-8000lh does not show video in mydlink app
« Reply #3 on: December 10, 2021, 09:08:51 AM »

Try rebooting the camera (not reset). Then log out of the mydlink app and reboot your phone/tablet, launch the app and log in. See if that helps at all.
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wayneharper

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  • Posts: 7
Re: dcs-8000lh does not show video in mydlink app
« Reply #4 on: December 10, 2021, 10:14:09 AM »

Ok I tried that but it didn't have any effect
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GreenBay42

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Re: dcs-8000lh does not show video in mydlink app
« Reply #5 on: December 10, 2021, 11:51:38 AM »

If you are using a Samsung phone, try turning OFF data saver.

From your home page on your phone, swipe down and tap the gear icon in upper right > Connections > Data Usage. Turn off Data Saver.
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wayneharper

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  • Posts: 7
Re: dcs-8000lh does not show video in mydlink app
« Reply #6 on: December 10, 2021, 02:53:11 PM »

No its a Moto
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