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Welcome!- What Hardware version is your router? Look at sticker under the router case.
- Link>What Firmware version is currently loaded? Found on the routers web page under status.
- What region are you located?
Internet Service Provider and Modem Configurations- What ISP Service do you have? Cable or DSL?
PC Web Browser ConfigurationsWhat browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
(For older generation routers.)If the router is working, you don't necessarily need to update it.