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The Graveyard - Products No Longer Supported => Other D-Link Products => DSP-W215 => Topic started by: mjcarpino on October 06, 2015, 04:40:45 PM

Title: DSP-W215 not seen on MyDlink portal after firmware and phone app updates
Post by: mjcarpino on October 06, 2015, 04:40:45 PM

After updating MyDlink Home to version 3.0.1 on android phone and firmware version 1.21 on device, I can no longer see the device on MyDlink portal. After logging in to my account on mydlink.com/device, it has message "Your account has no devices." I have tried resetting the device and re-installed after also uninstalling and re-installing app on phone. All without success. Called tech support and no help....finally had to hang up after long delays while rep did some research.

Title: Re: DSP-W215 not seen on MyDlink portal after firmware and phone app updates
Post by: strofi on October 12, 2015, 03:58:38 AM

Same here.. I´m on  v.2.20 and it´s the same. I can´t  see the W215 on My Delink and the schedule don´t work. Please help someone JL

Title: Re: DSP-W215 not seen on MyDlink portal after firmware and phone app updates
Post by: FurryNutz on October 12, 2015, 08:02:40 AM

Does it work with mydlink Lite app any?
FYI: http://forums.dlink.com/index.php?topic=63515.0 (http://forums.dlink.com/index.php?topic=63515.0)
You may want to contact D-Link on the phone and ask about this. Maybe some service issue they are working on.  ::)

Title: Re: DSP-W215 not seen on MyDlink portal after firmware and phone app updates
Post by: mjcarpino on October 18, 2015, 03:40:16 PM

Problem solved......MyDlink no longer will supports this feature. See reply from Dlink support:
===================================================================================
Date of Reply: 10/12/2015 1:44:03 PM

Products: Others
Good day and thank you for contacting D-Link US Email Support.
 
Thank you for the response. I do apologize however with the new mydlink home app, all connected home devices which includes smart plugs are no longer accessible through mydlink.com website.
 

Should you require further assistance with your D-Link products, please reply to this message, or call toll free at 877-453-5465.

Thank you for networking with D-Link .
================================================================================

Interesting, my initial call to phone support was a complete waste of time. They had me trying several things while on the phone when this information never trickled down the to the  1st line support personnel.

Title: Re: DSP-W215 not seen on MyDlink portal after firmware and phone app updates
Post by: FurryNutz on October 20, 2015, 07:19:35 AM

Thanks for posting this. I presume only the Home app will work for access.